Evolve IP Unified Communications vs. Vonage Business Communications

I would leave it at the "?" rating because what can you rate them? 1 is too high. The only way they'd be "ok" is if: 1. Your company isn't growing and your users never leave the company. 2. You don't have to call support or make edits to the admin portal. 3. Don't need reporting. 4. Only use a physical phone to make/receive calls. 5. Do not plan to use a softphone or call center system. 6. Enjoy systems or people that frustrate you.

Incentivized

Vonage Business Cloud is well suited if you have small or limited IT staff and/or you have many remote workers and little or no on-prem hardware. I would recommend Vonage to small to medium-sized businesses. It would not be well suited to a large organization where everyone works in the same building and the IT staff has servers and staff to manage a VoIP system.

Incentivized

• One pane of glass to manage multiple sites
• Zero upfront cost of ownership
• Flexibility in configuration

• Eliminates physical phone consoles that can be pricey and unnecessary for staff.
• Has a companion app that allows you to use your personal cell phone to check messages or make calls.
• The desktop application is easy to use and has a number of customizable settings so that the app can be minimized but alert you of incoming calls.

Incentivized

• I'd like to see them build out API functionality for reporting off of call data within the organization. They have a Call Center product that seems to include a fairly robust reporting module, but it would be nice to be able to do some more of this within the standard Phone System product as well.

Incentivized

• They do not take billing support calls. Online chat only. That can be dicey.
• Desktop app can have some hiccups and there are frequent updates. Sometimes it switches from my headset to webcam for no reason I can tell. Miss the call be for I figure it out.
• Text messaging does not handle images. Frustrates my clients when they think they can send me a pic of a signed doc or vin# and I don't get it.

I thought it had very practical and useful usability. It has a clean and simple interface with large fonts that make it easy to read. It isn't particularly difficult, although figuring out some operations may be a bit challenging. For the most part though, it isn't very difficult to use

Incentivized

Support? If I could do everything myself with the time I don't have, I would do it better than their support. I don't like saying it that way, but it is the truth. We hired someone from another company that also used Evolve IP and when they found out that is what we used here, he expressed all of the same complaints and stories that we had.

Incentivized

We hardly have any issues with it to where we need to call them. There was a point where our connections across the board were terrible and it held us up in production quite a bit but since then things have been pretty simple and streamlined.

Incentivized

We switched from 8x8 due to voice quality issues.

Incentivized

We believe Vonage Business Cloud is best for our organization over the AT&T and the Verizon platforms for several reasons including price, ease of use, connectivity, and other options. Since we have implemented this solution along with newer Polycom phones, we have had very few issues with our phones or our phone platform.

Incentivized

• We have reduce operational expenses by an average of 30 percent by switching to EIP.
• Higher level of employee engagement with customers (given phone features).
• Only negativity would be if you have a single point of failure for internet service it proves to be a challenge.

• We were able to remove expensive and out of date phones, and replace them with the user's choice of a new phone or Bluetooth, so we saved money.
• There was training time that needed to be committed for a 50+ person office which reduced productivity for a while.

Incentivized