Exabeam Fusion vs. ServiceNow Security Operations

As a SIEM tool for investigations, Exabeam is the best in class. The AI assigns numeric values to observed logs them presents high scores to the analyst in a simple dashboard. We can see what is a real threat and ignore so many false positives. Exabeam is the best SIEM was used from an alert fatigue perspective. The simple interface allows other teams not just InfoSec to utilize the tool; helpdesk for asset diagnoses, HR for staffing questions, etc.

Incentivized

Tight integration across ticketing, CMDB and ServiceNow Security Operations workflows automation module definitely stand out. In addition, the mean time to detection has reduced in my organization leading to a more efficient security operations with less burnout.

Incentivized

• Fast search times, unlike other competing solutions.
• The ability for engineers to obtain access to the command line interface for troubleshooting, at least for on-premise deployments.
• License is suitable for organisations with lots of logs to ingest.
• Hardware required for on premise deployments is well supported.

Incentivized

• Automatically creates a ticket for security incidents.
• Complete root cause Analysis of the problem.
• Ability to provide more knowledge because of threat intelligence.

Incentivized

• More and better drop-down menus, some items in threat hunter require you know subsets.
• Less dashboards, combine AA and DL without having separate logins.
• More complete playbooks are already built out. You have the structure set up for templates like malware and phishing, go further and completely build them out from start to finish, most companies would just use them and not personalize their configurations.
• Quarterly health checkup diagnostics of systems sent out to users.

Incentivized

• Even though I mentioned that we built incident response playbooks, we found the learning curve to be steep, having drag and drop or something similar to this would be appreciated

Incentivized

Exabeam is very good at processing lots of logs without excessive licensing costs. It has a professional support team that's very quick to resolve any issues and provides custom parsers quickly and enables our analysts to search vast data sets without having to wait long for results to be returned. The product is getting more mature with new features every major release.

Incentivized

Seamless integration across modules mentioned in the previous sections along with the ability to automate security workflows are the main reasons.

Incentivized

Exabeam Fusion has so many diffferent out reach meetings, webinars, community virtual coffees, and events that you can always stay abreast of what if happening and get new ideas for use cases. Their support actually answers their phones and can respond in chat instantly. With our cloud deployment Exabeam support teams can instantly see our systems and help us.

Incentivized

Instead of integrating Spunk to ServiceNow ticketing and asset tool, I was able to get a native built in integration across ServiceNow modules and this helped a lot.

Incentivized

• Reduced time to triage alerts.
• Reduced number of alerts which need escalation to senior tiers.
• The ability for analysts to quickly run playbooks for additional information and enrichment.
• Ability to retain data for longer periods for forensics purposes.
• Improved search performance compared with other SIEM solutions.

Incentivized

• Positive ROI since most of the security incidents can be closed via a security centre.

Incentivized