Exotel vs. Freshdesk Contact Center
Exotel vs. Freshdesk Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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Exotel | N/A | Exotel is an advanced customer engagement platform that combines CPaaS, omnichannel contact centers, and Conversational AI. The platform is designed to foster richer, AI-powered, and contextual interactions, offering businesses unparalleled speed and scale in their communications. | $200 5 months Validity | |
Freshdesk Contact Center | N/A | Freshdesk Contact Center ( Formerly Freshcaller) is a call center software for startups and small teams. Fresh Contact Center aims to enable businesses / teams set-up and run a call center without spending a lot of time and money. It is suited for phone teams of size 1- 30. Users can create custom greeting texts based on specific call scenarios. The nested Interactive Voice Response (IVR) system allows the user to provide a detailed set of options to callers. The call queues… | $0 per agent/per month |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
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More Pricing Information |
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Call Management |
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VoIP system collaboration |
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Exotel | Freshdesk Contact Center | |
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Small Businesses | Telegram Score 8.9 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Telegram Score 8.9 out of 10 | CloudTalk Score 9.5 out of 10 |
Enterprises | Telegram Score 8.9 out of 10 | Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Exotel | Freshdesk Contact Center | |
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Likelihood to Recommend | 9.0 (2 ratings) | 8.7 (9 ratings) |
Usability | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | - (0 ratings) | 8.1 (3 ratings) |
Exotel | Freshdesk Contact Center | |
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Likelihood to Recommend | Exotel Techcom | Freshworks Inc |
Pros | Exotel Techcom | Freshworks Inc |
Cons | Exotel Techcom | Freshworks Inc |
Usability | Exotel Techcom No answers on this topic | Freshworks Inc |
Support Rating | Exotel Techcom No answers on this topic | Freshworks Inc |
Alternatives Considered | Exotel Techcom | Freshworks Inc |
Return on Investment | Exotel Techcom | Freshworks Inc |
ScreenShots |