What users are saying about
22 Ratings
22 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.7 out of 101

Add comparison

Likelihood to Recommend

Falcon.io

Falcon.io provides a set of functionalities that cover a wide spectrum of services that would normally be required by any social media community manager and analyst. In addition, it has a few unique features that you wouldn't find in other platforms, and we would highly recommend signing up with Falcon.io if those functionalities are what you are seeking.
No photo available

Feature Rating Comparison

Listening/monitoring

Falcon.io
8.4
Boolean keyword searches
Falcon.io
9.0
Filtering out noise/spam
Falcon.io
8.9
Sentiment analysis
Falcon.io
6.6
Broad channel coverage
Falcon.io
8.9

Publishing

Falcon.io
8.4
Content planning and scheduling
Falcon.io
8.0
Audience targeting
Falcon.io
8.0
Content optimization
Falcon.io
9.0
Workflow management
Falcon.io
8.5

Engagement

Falcon.io
7.7
Automated routing and prioritization
Falcon.io
9.0
Customer interaction histories
Falcon.io
7.7
Bulk actions
Falcon.io
6.4

Marketing

Falcon.io
8.9
Lead generation
Falcon.io
7.6
Content marketing
Falcon.io
9.0
Paid media management
Falcon.io
9.5
Campaigns and promotions
Falcon.io
9.5

Channel coverage/integration

Falcon.io
9.2
Twitter
Falcon.io
9.3
Facebook
Falcon.io
9.3
LinkedIn
Falcon.io
9.9
Google+
Falcon.io
9.9
Instagram
Falcon.io
8.0
YouTube
Falcon.io
9.0

Reporting/analytics

Falcon.io
6.6
Campaign success analytics
Falcon.io
6.4
Real-time tracking
Falcon.io
7.1
Competitor analysis
Falcon.io
6.3

Account management

Falcon.io
8.6
Role-based user permissions & privileges
Falcon.io
8.7
Mobile access
Falcon.io
8.5

Pros

  • Very nice UX: The interface is quite easy and intuitive
  • Strong listening module: You can run search queries and get results as good as some of the top listening platforms provide
  • Cross-platform profiling: We were able to detect our fans and followers profiles across multiple social media platforms and document a clear history of our interactions and engagement with them
No photo available

Cons

  • Some of our measurement metrics are predefined, and you would need to extract the raw data and calculate new or other metrics such as engagement rates (based on reach)
  • Can be quite pricy, especially compared to other cheaper solutions that can provide some of the basic functionalities for fraction of the price
No photo available

Likelihood to Renew

Falcon.io6.3
Based on 3 answers
I've only recently worked with this tool.
Sabine Hollegien profile photo

Alternatives Considered

Better than the competition, 'nuff said.
Carson Maddocks profile photo

Return on Investment

  • Increased employee efficiency.
  • Better customer service due to use the engage option
  • Better knowledge of our digital footprint
No photo available

Pricing Details

Falcon.io

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details
Falcon.io offers two service packages to suit company size and social needs: Pro and Premium. These offer varying services and support levels.