What users are saying about

Falcon.io

21 Ratings

Falcon.io

21 Ratings
Score 8.4 out of 101

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Likelihood to Recommend

Falcon.io

Really great for consolidating and reviewing schedule across channels and for community management. Not great for managing several communities managers in terms of accountability and performance tracking.

Feature Rating Comparison

Listening/monitoring

Falcon.io
8.4
Boolean keyword searches
Falcon.io
9.0
Filtering out noise/spam
Falcon.io
8.7
Sentiment analysis
Falcon.io
7.0
Broad channel coverage
Falcon.io
8.7

Publishing

Falcon.io
9.3
Content planning and scheduling
Falcon.io
8.6
Audience targeting
Falcon.io
9.0
Content optimization
Falcon.io
9.7
Workflow management
Falcon.io
9.7

Engagement

Falcon.io
7.9
Automated routing and prioritization
Falcon.io
9.0
Customer interaction histories
Falcon.io
7.8
Bulk actions
Falcon.io
7.0

Marketing

Falcon.io
8.9
Lead generation
Falcon.io
7.7
Content marketing
Falcon.io
10.0
Paid media management
Falcon.io
9.0
Campaigns and promotions
Falcon.io
9.0

Channel coverage/integration

Falcon.io
9.4
Twitter
Falcon.io
9.8
Facebook
Falcon.io
9.8
LinkedIn
Falcon.io
9.7
Google+
Falcon.io
9.8
Instagram
Falcon.io
8.2
YouTube
Falcon.io
9.0

Reporting/analytics

Falcon.io
5.5
Campaign success analytics
Falcon.io
5.0
Real-time tracking
Falcon.io
6.6
Competitor analysis
Falcon.io
4.9

Account management

Falcon.io
8.8
Role-based user permissions & privileges
Falcon.io
9.0
Mobile access
Falcon.io
8.6

Pros

  • Bulk upload for FB and TW. We post 4-5 times per day, per channel in some cases.
  • Scheduling. Very convenient to see everything aggregated into a calendar view.
  • Community management. Engage is probably one of the strongest modules. It aggregates everything from all channels.

Cons

  • Better support for Instagram community management. We'd like to be able to reply directly to comments.
  • Instagram bulk upload. This is a big channel for us, so we'd love to be able to bulk upload. It would save us a lot of time.
  • Platform speed. Occasional lag, especially in Engage.

Likelihood to Renew

Falcon.io6.3
Based on 3 answers
I've only recently worked with this tool.

Alternatives Considered

Better than the competition, 'nuff said.

Return on Investment

  • Conversion to website and partners.
  • Employee efficiency.

Pricing Details

Falcon.io

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details
Falcon.io offers two service packages to suit company size and social needs: Pro and Premium. These offer varying services and support levels.