Likelihood to Recommend Braintree is a lower cost alternative to many of the options business owners have through their bank. However, they will need to be techy or be working with a developer to set up. The setup and backend isn't as user friendly as alternatives. Braintree is a great option if you'll need to manually type in credit card details. Banks will sometimes charge a lot more for that option. The manual option is nice if your clients aren't as tech savvy and prefer to pay over the phone than to pay on your website.
Read full review FastSpring will be well suited for a company that needs simple checkout solution. As a bonus, you'll get a nice checkout flow. If you're a company that doesn't have the time to concentrate and becomes an expert in data security, currency conversion, global tax management, or fraud detection – this will be a great fit. It's appropriate for anyone who doesn't want to waste time on managing support for their e-commerce business.
Read full review Pros Braintree has excellent integration with the BigCommerce platform. The switch of our previous payment processing gateway to Braintree was very easy and only required a few clicks. Tying into Braintree's BigCommerce integration, for company's like ours that are on the BigCommerce enterprise plan, Braintree's rates for BigCommerce enterprise customers are extremely competitive and saved us money. Braintree has a pretty easy to use portal that can be accessed through the same login we use for PayPal which we are using in conjunction with Braintree with ease. I've only had to call Braintree twice and my customer service issues were handled extremely quickly and easily. Read full review Integration with other licensing platforms. Multiple forms of electronic payment accepted. Easy, effective and nice UI for the final user. Read full review Cons Not a very good subscription management platform for a Saas business, but they make up for it on the API with others that are Doesn't have a lot of additional features, but that's what you'd expect out of a payment processor Very expensive per transaction, but the reality is that any processor who helps early stage companies accept online payments are expensive. Read full review FastSpring uses 2 separate GUIs for store owners. Some features work with one GUI implementation and not the other one. Some other providers do provide lower credit card processing fees, compared with FastSpring. But I have been very happy dealing with FastSpring overall in terms of support and overall usability - so I am happy to continue using FastSpring. If I was selling 10x or 100x my current sales volume, I might consider a change, but I have no plans to change at the present time. Read full review Likelihood to Renew There's a huge cost in migrating payment providers, and we're very happy with Braintree so far.
Read full review Usability It just works.
Read full review Support Rating Their support is a joke. There's nothing "supportive" about them. Every time I call in with an issue no one has an answer or even a recommendation. I am put on hold and no one ever comes back. It's time to find another processor.
Read full review Implementation Rating It is simple for a developer to do.
Read full review Alternatives Considered Braintree is better at handling international payments and supporting a variety of payment methods that can all be configured from the same dashboard. Braintree supports PayPal, Venmo, Apple Pay, Google Pay, etc. in addition to simply credit cards like Stripe. Braintree has a vault of existing user payment methods so the user doesn't have to re-enter their information each time.
Read full review I have been using FastSpring consistently for the past nine years, and I cannot now recall what other products I considered when I selected FastSpring. I am not currently aware of any other company that would handle my type of business any better than FastSpring.
Read full review Return on Investment Simplified billing so we spend less time on it Saved $20 a month or more when compared to alternatives that have a monthly charge. It gives peace of mind because we know that any service we use in the future will likely integrate with Braintree Read full review With the addition of this new "Risk Assement Fee", they have CREATED a problem for me in that I have to find a new e-Commerce platform. We had a good ROI with them for 7 years but that has changed now. Read full review ScreenShots