Likelihood to Recommend Well-suited: In a B2B set up - Post achieving some scale and having outgrown Google Sheets/ Excels. Won't add much value if you are dealing with fewer than 400-500 invoices a year. We haven't explored their B2C subscription management side - but that is one of the key strengths of the platform. Read full review FastSpring will be well suited for a company that needs simple checkout solution. As a bonus, you'll get a nice checkout flow. If you're a company that doesn't have the time to concentrate and becomes an expert in data security, currency conversion, global tax management, or fraud detection – this will be a great fit. It's appropriate for anyone who doesn't want to waste time on managing support for their e-commerce business.
Read full review Pros Reliable: We've had virtually no issues since launch. Care about customers: Chargebee's account managers/support team have always been very helpful/responsive. Feature-rich: Chargebee has a ton of features that help us do what we want and they are consistently adding new features every quarter. Read full review Integration with other licensing platforms. Multiple forms of electronic payment accepted. Easy, effective and nice UI for the final user. Read full review Cons It wasn't allowing us to add a one time purchase without making it an ongoing subscription with only one payment. They may have fixed it very recently but that was a big pain from a reporting perspective (it was including one time purchasers as subscribers) Email automation is not very robust. Difficult to customize triggers by subscription, you have to send the same message to all subscribers for a specific action Wish it had a way to write off and cancel the subscription of customers who haven't updated their cc info. That can be a long painful and very manual process. And if that feature is available somewhere they don't do a good job of making that clear. Read full review FastSpring uses 2 separate GUIs for store owners. Some features work with one GUI implementation and not the other one. Some other providers do provide lower credit card processing fees, compared with FastSpring. But I have been very happy dealing with FastSpring overall in terms of support and overall usability - so I am happy to continue using FastSpring. If I was selling 10x or 100x my current sales volume, I might consider a change, but I have no plans to change at the present time. Read full review Usability It's very easy to use once you know what you're doing. I found it very straight forward once I got the hang of things and was able to create plans easily for my business. I was also able to just charge my clients right away easily. Refunding was also easy when needed.
Read full review Support Rating Chargebee is simple to use, and we have had little need for support.
Read full review Alternatives Considered The major reason to go with chargebee is its costing as compared to its competitors it is much useful and value for money.Also it has many features that is very practical and efficient to use it.I recommend to the people who involves low costing as well as futuristic features.
Read full review I have been using FastSpring consistently for the past nine years, and I cannot now recall what other products I considered when I selected FastSpring. I am not currently aware of any other company that would handle my type of business any better than FastSpring.
Read full review Return on Investment It was a step in the right direction compared to ReCharge It had negative impacts on our revenue before we had our developers put some work into improving its capabilities with our website and software Now, we are seeing some positive results (after some costly updating from our end) Read full review With the addition of this new "Risk Assement Fee", they have CREATED a problem for me in that I have to find a new e-Commerce platform. We had a good ROI with them for 7 years but that has changed now. Read full review ScreenShots