Genesys Multicloud CX (discontinued) vs. Sharpen Contact Center Platform
Genesys Multicloud CX (discontinued) vs. Sharpen Contact Center Platform
Product | Rating | Most Used By | Product Summary | Starting Price |
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Genesys Multicloud CX (discontinued) | N/A | Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations. | N/A | |
Sharpen Contact Center Platform | N/A | Sharpen is a cloud-native contact center platform that helps companies create perfect customer experiences, from the company of the same name in Indianapolis. The contact center software is presented as an ideal for mid-size to enterprise businesses. Designed for agent productivity and efficiency, it's a solution for both customer support to outbound sales teams. | $130 per user/month |
Genesys Multicloud CX (discontinued) | Sharpen Contact Center Platform | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Genesys Multicloud CX (discontinued) | Sharpen Contact Center Platform | |
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Top Pros | ||
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Genesys Multicloud CX (discontinued) | Sharpen Contact Center Platform | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys Multicloud CX (discontinued) | Sharpen Contact Center Platform | |
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Likelihood to Recommend | 7.7 (147 ratings) | - (0 ratings) |
Likelihood to Renew | 8.0 (26 ratings) | - (0 ratings) |
Usability | 6.9 (18 ratings) | - (0 ratings) |
Availability | 8.0 (4 ratings) | - (0 ratings) |
Performance | 7.1 (4 ratings) | - (0 ratings) |
Support Rating | 8.7 (21 ratings) | - (0 ratings) |
In-Person Training | 8.1 (3 ratings) | - (0 ratings) |
Online Training | 7.3 (2 ratings) | - (0 ratings) |
Implementation Rating | 3.8 (11 ratings) | - (0 ratings) |
Configurability | 6.5 (3 ratings) | - (0 ratings) |
Ease of integration | 2.1 (4 ratings) | - (0 ratings) |
Product Scalability | 7.3 (4 ratings) | - (0 ratings) |
Vendor post-sale | 7.3 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 7.3 (2 ratings) | - (0 ratings) |
Genesys Multicloud CX (discontinued) | Sharpen Contact Center Platform | |
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Likelihood to Recommend | Discontinued Products | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Pros | Discontinued Products | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Cons | Discontinued Products | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Likelihood to Renew | Discontinued Products | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Usability | Discontinued Products | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Reliability and Availability | Discontinued Products | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Performance | Discontinued Products | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Support Rating | Discontinued Products | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
In-Person Training | Discontinued Products | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Online Training | Discontinued Products | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Implementation Rating | Discontinued Products | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Alternatives Considered | Discontinued Products | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Scalability | Discontinued Products | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Return on Investment | Discontinued Products | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
ScreenShots | Genesys Multicloud CX (discontinued) Screenshots |