LiveAgent vs. Sharpen Contact Center Platform
LiveAgent vs. Sharpen Contact Center Platform
Product | Rating | Most Used By | Product Summary | Starting Price |
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LiveAgent | Small Businesses (1-50 employees) | LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha,… | $9 per month | |
Sharpen Contact Center Platform | N/A | Sharpen is a cloud-native contact center platform that helps companies create perfect customer experiences, from the company of the same name in Indianapolis. The contact center software is presented as an ideal for mid-size to enterprise businesses. Designed for agent productivity and efficiency, it's a solution for both customer support to outbound sales teams. | $130 per user/month |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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More Pricing Information |
LiveAgent | Sharpen Contact Center Platform | |
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Multi-Channel Help |
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LiveAgent | Sharpen Contact Center Platform | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
LiveAgent | Sharpen Contact Center Platform | |
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Likelihood to Recommend | 8.2 (117 ratings) | - (0 ratings) |
Likelihood to Renew | 9.3 (4 ratings) | - (0 ratings) |
Usability | 8.0 (4 ratings) | - (0 ratings) |
Support Rating | 9.3 (24 ratings) | - (0 ratings) |
Implementation Rating | 9.1 (2 ratings) | - (0 ratings) |
LiveAgent | Sharpen Contact Center Platform | |
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Likelihood to Recommend | QualityUnit, LLC | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Pros | QualityUnit, LLC | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Cons | QualityUnit, LLC | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Likelihood to Renew | QualityUnit, LLC | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Usability | QualityUnit, LLC | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Support Rating | QualityUnit, LLC | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Implementation Rating | QualityUnit, LLC | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Alternatives Considered | QualityUnit, LLC | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Return on Investment | QualityUnit, LLC | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
ScreenShots | LiveAgent Screenshots |