NICE CXone vs. Sharpen Contact Center Platform
NICE CXone vs. Sharpen Contact Center Platform
Product | Rating | Most Used By | Product Summary | Starting Price |
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NICE CXone | N/A | NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics. | $71 per month per user | |
Sharpen Contact Center Platform | N/A | Sharpen is a cloud-native contact center platform that helps companies create perfect customer experiences, from the company of the same name in Indianapolis. The contact center software is presented as an ideal for mid-size to enterprise businesses. Designed for agent productivity and efficiency, it's a solution for both customer support to outbound sales teams. | $130 per user/month |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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Contact Center Software |
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Workforce Optimization (WFO) |
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NICE CXone | Sharpen Contact Center Platform | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
NICE CXone | Sharpen Contact Center Platform | |
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Likelihood to Recommend | 8.4 (578 ratings) | - (0 ratings) |
Likelihood to Renew | 9.3 (24 ratings) | - (0 ratings) |
Usability | 8.4 (552 ratings) | - (0 ratings) |
Availability | 3.7 (7 ratings) | - (0 ratings) |
Performance | 9.2 (7 ratings) | - (0 ratings) |
Support Rating | 7.9 (5 ratings) | - (0 ratings) |
In-Person Training | 3.1 (4 ratings) | - (0 ratings) |
Online Training | 7.0 (5 ratings) | - (0 ratings) |
Implementation Rating | 8.0 (8 ratings) | - (0 ratings) |
Configurability | 7.0 (4 ratings) | - (0 ratings) |
Ease of integration | 7.0 (4 ratings) | - (0 ratings) |
Product Scalability | 6.7 (7 ratings) | - (0 ratings) |
Vendor post-sale | 4.4 (5 ratings) | - (0 ratings) |
Vendor pre-sale | 4.4 (5 ratings) | - (0 ratings) |
NICE CXone | Sharpen Contact Center Platform | |
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Likelihood to Recommend | NICE Systems | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Pros | NICE Systems | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Cons | NICE Systems | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Likelihood to Renew | NICE Systems | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Usability | NICE Systems | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Reliability and Availability | NICE Systems | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Performance | NICE Systems | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Support Rating | NICE Systems | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
In-Person Training | NICE Systems | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Online Training | NICE Systems | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Implementation Rating | NICE Systems | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Alternatives Considered | NICE Systems | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Scalability | NICE Systems | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Return on Investment | NICE Systems | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
ScreenShots | NICE CXone Screenshots |