FICO Blaze Advisor vs. ServiceNow HR Service Delivery

FICO Blaze Advisor is suitable for cases where you have to deal with rules and where you want to customise the rules based on the business need then this product is very good to use. Also it provide easy deployment so, wherever there is frequent changes in deployment then this tool is good to use since it provides the direct deployment.

Incentivized

The service request management function is excellent, but the system misses a bit in the UI (user interface) issue, which ends up being somewhat complex. So I believe there could be a tab on the platform with video tutorials to help with the experience, I don't know if it has, and if it does, it could have easier access so that all users know what it has and how to see it.

• Large customisation
• Create custom data item like variables
• Nice GUI, and user friendly

Incentivized

• Open IT tickets in a practical way.
• Customer service with fast support.
• Low cost.

Incentivized

• Slow response
• Slow Notifications
• Less documentation and support

Incentivized

• The tool is sometimes slow.
• I believe that the issue of inactivity can be improved, we need to re-log in if we don't use the tool for a long time.
• Add more languages ​​to the tool.

Incentivized

Overall using FICO Blaze Advisor is good experience since change in any existing things were very easy in FICO Blaze Advisor, and I was easily able to make the change and deploy the things directly so that was real quick to check the things in the production, and this is the best point about FICO Blaze Advisor.

Incentivized

• Overall positive impact
• Increase the efficiency
• Increase the productivity and quality

Incentivized

• It frees your time and makes you more productive every day
• It enables you to rapidly find and eliminate all the unnecessary things
• It permits you to analyze more robust collections of info

Incentivized