Claris FileMaker vs. HubSpot CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Claris FileMaker
Score 8.1 out of 10
N/A
Claris' FileMaker is presented as a Workplace Innovation Platform, and is used to create a custom app. Manual processes can be automated with Claris FileMaker Pro, and apps can be created to manage contacts, track inventory, organize projects, etc.
$21
per month per user
HubSpot CRM
Score 8.5 out of 10
N/A
HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work.…
$0
Per Month [Unlimited Users]
Pricing
Claris FileMakerHubSpot CRM
Editions & Modules
Platform Subscription
$21
per month per user
Individual desktop license
$594
one-time fee
Free Forever
$0
Per Month [Unlimited Users]
CRM Bundle
$50
per month
Offerings
Pricing Offerings
Claris FileMakerHubSpot CRM
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Claris FileMakerHubSpot CRM
Considered Both Products
Claris FileMaker

No answer on this topic

HubSpot CRM
Chose HubSpot CRM
I've also used Copper, Avectra, and Wintouch as well. Please refer back to my earlier comments about how Hubspot is (mostly) a superior platform. However, the Hubspot subscription is quite expensive, so expense should be worked into the equation
Chose HubSpot CRM
Due to automation and integration, it trumps them all, not having to copy and paste all my notes. In terms of other capabilities, all very similar.
Chose HubSpot CRM
We selected HubSpot CRM because of features we were not happy with at a previous company. HubSpot CRM won out because of customer reviews, the team, and the features offered.
Top Pros
Top Cons
Features
Claris FileMakerHubSpot CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Claris FileMaker
-
Ratings
HubSpot CRM
8.0
1506 Ratings
4% above category average
Customer data management / contact management00 Ratings8.71457 Ratings
Workflow management00 Ratings8.31420 Ratings
Territory management00 Ratings6.6184 Ratings
Opportunity management00 Ratings8.21359 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings8.51463 Ratings
Contract management00 Ratings8.0185 Ratings
Quote & order management00 Ratings7.4982 Ratings
Interaction tracking00 Ratings8.41411 Ratings
Channel / partner relationship management00 Ratings7.7186 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Claris FileMaker
-
Ratings
HubSpot CRM
7.5
995 Ratings
0% above category average
Case management00 Ratings7.4927 Ratings
Call center management00 Ratings7.6798 Ratings
Help desk management00 Ratings7.4849 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Claris FileMaker
-
Ratings
HubSpot CRM
8.5
1328 Ratings
12% above category average
Lead management00 Ratings8.51252 Ratings
Email marketing00 Ratings8.61261 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Claris FileMaker
-
Ratings
HubSpot CRM
7.6
1376 Ratings
0% above category average
Task management00 Ratings8.01318 Ratings
Billing and invoicing management00 Ratings7.1679 Ratings
Reporting00 Ratings7.71218 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Claris FileMaker
-
Ratings
HubSpot CRM
7.9
1346 Ratings
4% above category average
Forecasting00 Ratings7.61055 Ratings
Pipeline visualization00 Ratings8.21275 Ratings
Customizable reports00 Ratings7.81242 Ratings
Customization
Comparison of Customization features of Product A and Product B
Claris FileMaker
-
Ratings
HubSpot CRM
7.4
1284 Ratings
2% below category average
Custom fields00 Ratings8.01260 Ratings
Custom objects00 Ratings7.81090 Ratings
Scripting environment00 Ratings6.3132 Ratings
API for custom integration00 Ratings7.6883 Ratings
Security
Comparison of Security features of Product A and Product B
Claris FileMaker
-
Ratings
HubSpot CRM
8.4
1240 Ratings
1% above category average
Single sign-on capability00 Ratings8.41104 Ratings
Role-based user permissions00 Ratings8.51183 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Claris FileMaker
-
Ratings
HubSpot CRM
7.4
849 Ratings
2% above category average
Social data00 Ratings7.5832 Ratings
Social engagement00 Ratings7.4821 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Claris FileMaker
-
Ratings
HubSpot CRM
7.7
955 Ratings
8% above category average
Marketing automation00 Ratings7.8948 Ratings
Compensation management00 Ratings7.5613 Ratings
Platform
Comparison of Platform features of Product A and Product B
Claris FileMaker
-
Ratings
HubSpot CRM
7.9
1131 Ratings
5% above category average
Mobile access00 Ratings7.91131 Ratings
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Claris FileMakerHubSpot CRM
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Quixy
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Score 9.8 out of 10
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Score 9.1 out of 10
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User Ratings
Claris FileMakerHubSpot CRM
Likelihood to Recommend
9.9
(48 ratings)
8.5
(1549 ratings)
Likelihood to Renew
10.0
(6 ratings)
9.8
(27 ratings)
Usability
6.0
(4 ratings)
8.3
(1444 ratings)
Availability
9.0
(1 ratings)
-
(0 ratings)
Support Rating
8.6
(5 ratings)
7.2
(23 ratings)
Implementation Rating
10.0
(1 ratings)
8.0
(8 ratings)
User Testimonials
Claris FileMakerHubSpot CRM
Likelihood to Recommend
Claris
If your company is really small, I can understand the need for a product like this. However, I would go for MS Access... FileMaker Pro can not be integrated with other systems (like MS Access can at least be handled by C# for instance, and can be integrated with MS Excel or even SQL server). I'm really not sure in what scenario one would choose for FileMaker Pro. If your application or company grows bigger, you're going to have a problem to move to another environment. Also, the fact that only one person can work with the backend at any given time is a problem in a somewhat larger company.
Read full review
HubSpot
Hubspot CRM has helped me numerous times in following up with customers if they are not immediately ready to secure services. The reminder allows me to revisit our past conversations and follow up to see if the timing is more accurate for them to sign an agreement. The ability to log all attachments under a customer or a deal is convenient and minimizes my search time in my database of customer or company files.
Read full review
Pros
Claris
  • The relational database management system makes the program highly customizable to fit the needs of any product. You can add a ton of information to each record and update your inventory on a regular basis with an Excel import or manually inside of the record. It has the capability to incorporate barcoding, which can manage your available inventory with ease.
  • The scripting language allows FileMaker to automatically calculate complex algorithms automatically or generate report outs with the click of a button. This allows for greater UI, especially with active users who are not familiar with writing code. Almost all of our internal data is linked to the FileMaker database
  • The server license allows many users to update the database in real time, which is handy if your inventory is constantly changing. We have users with Macs, PCs, iPhones and handheld tablets linked to our FileMaker database and they are updating the information constantly throughout the day.
  • If you invest some time into formatting and scripting the database, there is a high ease of use for users without knowledge of any programming or FileMaker itself.
Read full review
HubSpot
  • It tracks emails including opens, clicks, and keeps a great log.
  • I love how they give you options to build your own reports as well as some templated reports as well.
  • It creates an easy way to work with your colleagues even if its remote positions.
Read full review
Cons
Claris
  • Developer features need to be beefed up - namely adding the ability to search code for a phrase or keyword and the ability to do the same in the "relationship graph" in the database.
  • Add ability for users to edit the same table record at the same time by version control.
  • Allow Filemaker Server to use more than 1 core; currently multi-processing is not supported and it can be tricky to find just the right server to support the application you've built to the fullest capacity.
Read full review
HubSpot
  • Pricing - HubSpot offers a number of great features in the free version however the paid options can be pricey.
  • The free version could do with more options in some of the additional areas such as the marketing platform. Although there are some options included, they are very limited.
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Likelihood to Renew
Claris
It it not really up to me but my opinion does have some weight in the decision and the reason I would renew my use FileMaker Pro 8.5 is because I am finally getting used to it! Now that I have been working with the program, tasks have become quicker and projects are getting done faster. File Maker Pro 8.5 really is a versatile tool and I think we are just scratching the surface with it's abilities.
Read full review
HubSpot
To be honest there are some barriers due to which we are unable to use Hubspot at it's full potentials. The region that we work in has some restrictions that don't allow us to make calls or text which leaves us to just Email to the client.
Read full review
Usability
Claris
The usability rating I'm providing is for the development interface - the usability of the application you build is relative to how much effort is put into the application. Filemaker needs to roll out some features that are "modern" sooner rather than later. They do roll out new features every year, but at a slow pace. We generally get 1 new TRULY useful feature every year. They need to step it up some!
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HubSpot
I think the usability is great. I am able to train a new agent with zero experience in our process with HubSpot in a day or less. They can be proficient in using HubSpot quickly, the way I've designed it to work, in less than a week. I am able to load new leads, set calling campaigns, and start prospecting quickly. I've even had to call customer service for help, and they were super helpful.
Read full review
Support Rating
Claris
The forums are great with lots of helpful experts and the staff monitor them to provide help where needed. There have been a couple of unique technical issues I've had to deal with that I haven't been able to get resolved so I chose to score this a 9 instead of a 10.
Read full review
HubSpot
Because when I needed help HubSpot responded immediately and provided me with the information I needed which enabled me to realize that HubSpot was even more customizable and easier to use than I thought! And I already thought HubSpot was very user friendly and easy to use, and then Support showed me how to manipulate the settings, columns and the appearance of the tool.
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Implementation Rating
Claris
Suggest you use an iterative R.A.D. or AGILE development approach. (i.e. rather than writing a gigantic spec for a system, then building it). FileMaker facilitates quick prototypes. Developing an example, then allowing users to "try it out" is a snap.
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HubSpot
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
Read full review
Alternatives Considered
Claris
FileMaker is still the quickest way to go from zero to having a minimum viable working solution. Simple solutions can be built in as little as a afternoon of development. It is the only tool I am aware of which allows tech savy end users with domain knowledge to build bespoke apps for their businesses without undertaking professional software development training.
Read full review
HubSpot
Salesforce requires a lot of in-depth knowledge both to implement and to manage. I found it to be quite clunky and there was an additional overhead for any marketing functionality, that wasn't up to par. Whilst Zoho had some good features, in practice the CRM was difficult to manage, customer support was non-existent, and like Salesforce, required 3rd party support agents in order make simple changes. comparison, HubSpot allows the user to make many changes themselves such as adding and mapping properties, and also has excellent customer service. Combined with a well-rounded offer in terms of marketing, analytics and a good CRM, HubSpot stands out as the clear winner.
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Return on Investment
Claris
  • We are a more agile company because of FileMaker. A few of us who are tech-savvy enough to manage the database (but are not professional developers) can make needed adjustments to our database without having to employ an in-house developer or contract with a 3rd party. As our business processes evolve and change, it's easy to update the database to accommodate those changes.
Read full review
HubSpot
  • Automation helps to save time so that we can reach out to more prospecting or save time that can be spent on more strategic sales tasks like deal management
  • Visibility/collaboration helps connect marketing and sales efforts vs them being siloed
  • Connection with salesforce helps us to get more out of our CRM spend as we have valuable data insights coming from Hubspot
Read full review
ScreenShots

HubSpot CRM Screenshots

Screenshot of Store, track, manage, and report on the deals (sometimes referred to as “opportunities”) your sales team is working.Screenshot of Our contact record enables your team to record and retrieve information on anyone your business interacts with, helping everyone to stay on the same page.Screenshot of The product library gives you visibility into the goods and services you sell, then associates them with individual deals. With products, you can easily track what you're selling to your customers and from what channels.