Likelihood to Recommend Financial Edge is well suited for traditional day to day accounting, accounts payable, and related needs. Financial Edge dashboard does not provide a snapshot view of data that I have found are available through other platforms (like QBO). Read full review Sage is great for portability and exchange with external accountants as it is widely used and people will be able to read your data in. It's a very good and complete solution for a little business where one person can handle all of the accounting. I doubt that it scales well to large companies with several in-house accountants working at the same time.
Read full review Pros Financial edge is able to be customized in a way that fits our organization. Financial edge is able to provide reports to our end-users on budget versus actual account balances. Financial edge is able to handle a large volume of transactions with ease, having built-in capabilities for batching and balancing. Read full review It has the capability of "Single Click" processes that allows you to turn Quotes into orders, instant invoicing and track A/R in the Order Screen I can email Sales Orders directly to my Customer and also remind them of past due from a single screen. I can track Project, Closeouts, Over Seas order by setting up Jobs and clicking the job name in Order Entry. You can use recurring entries and copy and paste on the P&L, using masking for department reporting and budgeting You can use the BI feature and export into Excel in Pivot format and utilize Timeline and Slicer to see the company overall performance by months, day or years Read full review Cons Customer service blames the customer, and never offers solutions other than "wait it out." I've always been told it's my computer, even though everyone else at my work has the same issues. Website is constantly "under maintenance" and it somehow never gets better. The Database View is outdated and glitchy. Honestly get rid of it. The Crystal Report is the only way to handle monthly recurring statements, and Financial Edge does not offer support for it anymore. Good luck figuring that out on your own. Read full review Sage 50 could use some improvement in the Invoicing Module to allow for more flexibility in the design of the Invoice fields. The report customization tools could use some upgrading for easier use. Fixed assets management module needs to be included with unlimited number of fixed assets. Read full review Likelihood to Renew I use this rating simply because I have a thriving Sage 50 consulting practice and will continue to keep my expertise in the product. I have consulted on both Sage 50 and QuickBooks for over 25 years so I have to maintain expertise in the solution as well as accounting and verticals.
Read full review Usability It's user friendly, when it wants to be.
Read full review Sage delivers what it promises. The whole accounting package is user friendly and can be easily picked up by a novice. The support is second to none. They always keep us abreast of new technologies and/or changes to accounting that would impact us. The range of reports fits both small and large companies.,
Read full review Support Rating I would give this a zero if I could. Here's the deal. Once you request a chat with a representative, they immediately respond. So responsiveness: 10/10. However, they have a tendency to (always) tell you that whatever problem you're experiencing is your problem, not theirs. They offer no solutions and never take responsibility for their website malfunctioning
Read full review Although I have only needed to call tech support on three occasions through out the entire time of usage, each time my problem was quickly resolved by people who were obviously well trained and easy to understand. Sage 50 Premium Accounting is a reliable and "bug-free" product that is regularly improved upon.
Read full review Implementation Rating Sage 50 is a strong accounting software package. It will work efficiently if it is installed correctly. If one puts garbage in, one will get garbage out. Also it is important to train the staff to use Sage 50 properly. It is also important to set up security for each user.
Read full review Alternatives Considered Financial Edge is more economical than GuideStar, and more focused on the financial successes than simply the management of funds and general data.
Read full review As we did the conversion almost 10 years ago it is hard to answer this question. At the time it was the ease of being able to produce both cash and accrual financial statements and reporting that led us to pick Sage
Read full review Scalability I define scalable from two perspectives; 1) the scalability to handle more bookkeepers/accountants using the product, and 2) the scalability to handle increasing customer/vendor/employee and transactional data. Sage 50 does a good job on both fronts. From the single users operating a micro-business accounting for customer invoices and bill payments only, to the multi-staff, multi-location, multi-departmental complex transactional operation. Although Sage 50 is quite expensive for that smallest user, it is quite inexpensive for the larger business entity. So, for the new enterprise expecting rapid growth, Sage 50 is the application of choice.
Read full review Return on Investment Like any enterprise software, there are costs/investments ahead of return. It isn't something you would implement without support. During the significant financial downturn, we were able to use FE to forecast trends and make budget adjustments easily. It transformed communication about forecasting and cuts with assurance. Read full review Sage definitely needs to do a better job with customer service. I have had to use them only a handful of times and it was not a great experience but not the worse I've seen. They didn't make us a priority and I felt that they didn't have a sense of urgency. They did address my lack of satisfaction and I can see that they are at least aware of the issues and they are trying to correct them. Sage is exactly what we need in my current organization and I wouldn't change it for another system. I have used quite a few in my lifetime and I would say that it fits our needs. Read full review ScreenShots