25 Ratings
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Score 8.1 out of 100
10 Ratings
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Score 6.2 out of 100

Likelihood to Recommend

FinancialForce PSA

PSA is great at capturing all the data you would need to accurately track and report on consulting projects. It captures project financials, calculates projected GM%, and (among others) allows for hourly tracking of employees, which breaks it up between billable and non-billable for utilization tracking to accurately understand costs. However, the user interface is tough to learn, and the stability of the data reporting functions is questionable. This tool would be great for smaller consulting shops that fit the standard contracting mold. If your business is fairly straightforward without a lot of shades of gray, you shouldn't have much trouble with the tool. However, if your business practices have a lot of exceptions based on clients, then you'll have a tall administrative task on your hands.
Anonymous | TrustRadius Reviewer

Lytho Workflow (formerly inMotion ignite)

It's a flexible program that can be molded to fit most businesses. It's geared towards agencies but we've been able to use it successfully as an in-house solution. It's pretty intuitive for the most part and is easy for new hires or clients to get up and running pretty quickly.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

FinancialForce PSA
6.0
Lytho Workflow (formerly inMotion ignite)
7.0
Task Management
FinancialForce PSA
8.0
Lytho Workflow (formerly inMotion ignite)
8.0
Resource Management
FinancialForce PSA
8.0
Lytho Workflow (formerly inMotion ignite)
8.0
Gantt Charts
FinancialForce PSA
7.0
Lytho Workflow (formerly inMotion ignite)
Scheduling
FinancialForce PSA
7.0
Lytho Workflow (formerly inMotion ignite)
8.0
Workflow Automation
FinancialForce PSA
4.0
Lytho Workflow (formerly inMotion ignite)
7.0
Team Collaboration
FinancialForce PSA
2.1
Lytho Workflow (formerly inMotion ignite)
7.0
Support for Agile Methodology
FinancialForce PSA
5.1
Lytho Workflow (formerly inMotion ignite)
Support for Waterfall Methodology
FinancialForce PSA
7.0
Lytho Workflow (formerly inMotion ignite)
Document Management
FinancialForce PSA
5.0
Lytho Workflow (formerly inMotion ignite)
Email integration
FinancialForce PSA
3.0
Lytho Workflow (formerly inMotion ignite)
Mobile Access
FinancialForce PSA
5.0
Lytho Workflow (formerly inMotion ignite)
3.0
Timesheet Tracking
FinancialForce PSA
8.0
Lytho Workflow (formerly inMotion ignite)
7.0
Change request and Case Management
FinancialForce PSA
6.0
Lytho Workflow (formerly inMotion ignite)
8.0
Budget and Expense Management
FinancialForce PSA
8.0
Lytho Workflow (formerly inMotion ignite)

Professional Services Automation

FinancialForce PSA
6.7
Lytho Workflow (formerly inMotion ignite)
Quotes/estimates
FinancialForce PSA
3.0
Lytho Workflow (formerly inMotion ignite)
Invoicing
FinancialForce PSA
7.0
Lytho Workflow (formerly inMotion ignite)
Project & financial reporting
FinancialForce PSA
8.0
Lytho Workflow (formerly inMotion ignite)
Integration with accounting software
FinancialForce PSA
8.7
Lytho Workflow (formerly inMotion ignite)

Pros

FinancialForce PSA

  • The biggest strength of FinancialForce PSA is that it's built upon the force.com platform, which means it is very easily customizable to our business needs.
  • Projects are easily created, as well as milestones and assignments.
  • "Actuals" (dollars and hours) are calculated automatically, and are easily reported on.
  • Resources are easily managed by using the Resource Planner
  • FinancialForce PSA support is outstanding!
Luke Fitzwater | TrustRadius Reviewer

Lytho Workflow (formerly inMotion ignite)

  • Project requests - can be tailored to fit your exact needs
  • Project management - can assign tasks, track time, etc.
  • Proofing - robust proofing environment that's easy for clients to learn
Anonymous | TrustRadius Reviewer

Cons

FinancialForce PSA

  • The product is still maturing as a full featured PSA tool. The feature roadmap is compelling but is still being built out.
  • Tool is ideal for managing a services business. It is not yet a project manager tool.
  • Limited reporting
  • Maturing change order process
  • Limited integration to back-end financial systems beyond Financial Force Financials. We use Netsuite.
  • The underlying SalesForce UI is constrained and can be keystroke intensive at times
  • Limited archiving of historical data
Anonymous | TrustRadius Reviewer

Lytho Workflow (formerly inMotion ignite)

  • Some areas are rather clunky and repetitive when it comes to project management, like editing a template once applied.
  • Once a review is live, it's very difficult to edit the reviewers unless a current tier is active.
  • Pretty expensive compared to the competition.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

FinancialForce PSA

FinancialForce PSA 9.0
Based on 3 answers
There is another PSA software program that we have been looking into (DreamFactory) that could potentially replace FinancialForce PSA in our organization. Like FinancialForce PSA, it is cloud based on the force.com platform. Licensing is slightly less than FinancialForce PSA, and the Resource Management tool is far superior to FinancialForce PSA. With that said, our renewal falls in Q4 2014 and I don't foresee us implementing a new system this fiscal year.
Luke Fitzwater | TrustRadius Reviewer

Lytho Workflow (formerly inMotion ignite)

No score
No answers yet
No answers on this topic

Usability

FinancialForce PSA

FinancialForce PSA 8.0
Based on 2 answers
It is maturing and does what it does well although it is not fully complete.

Integration to SF is great.

Gives great visibility to incoming services projects and allows the staffing process to start on pipeline deals.

There are certain processes that take more click-throughs then needed so there are refinement opportunities around the UI.

The resource management screen and project status views have really matured since our original purchase, and while not perfect, allow business leaders to do their jobs.

Configurations vs. customizations. We seem to have to bring in an Apex developer to do a customization for changes I would think could be configuration settings
Anonymous | TrustRadius Reviewer

Lytho Workflow (formerly inMotion ignite)

No score
No answers yet
No answers on this topic

Reliability and Availability

FinancialForce PSA

FinancialForce PSA 9.0
Based on 2 answers
We have maybe had 1-2 outages over 3 years.
Anonymous | TrustRadius Reviewer

Lytho Workflow (formerly inMotion ignite)

No score
No answers yet
No answers on this topic

Performance

FinancialForce PSA

FinancialForce PSA 7.0
Based on 2 answers
Most of the time it is fine. There are peak periods of usage where performance noticably slows down (i.e., Monday mornings when time is due and many reports are being run)
Anonymous | TrustRadius Reviewer

Lytho Workflow (formerly inMotion ignite)

No score
No answers yet
No answers on this topic

Support Rating

FinancialForce PSA

FinancialForce PSA 9.0
Based on 6 answers
Every time I submit a new help request, whether it's an actual help request or just a question about FinancialForce PSA, I always feel that I'm receiving world class support. The support we receive from FinancialForce PSA is always very detailed and professional. There are some requests that take longer than other for the initial response, which is why I did not give a full 10.
Luke Fitzwater | TrustRadius Reviewer

Lytho Workflow (formerly inMotion ignite)

No score
No answers yet
No answers on this topic

In-Person Training

FinancialForce PSA

It was fine.
Anonymous | TrustRadius Reviewer

Lytho Workflow (formerly inMotion ignite)

No answers on this topic

Implementation Rating

FinancialForce PSA

FinancialForce PSA 8.0
Based on 2 answers
Appirio did a good job, however, the user team didn’t know enough to make all the right configuration/customization choices. The team focused too much on replicating existing processes vs. reengineering them. In hindsight we should have had deep dive reviews at key milestones and enforced more focus on how the software would operate. We didn’t have access to true best practices expertise. In hindsight, a consultant from the outside would have been helpful to drive this.
Anonymous | TrustRadius Reviewer

Lytho Workflow (formerly inMotion ignite)

No score
No answers yet
No answers on this topic

Alternatives Considered

FinancialForce PSA

FF PSA is a robust Project Management solution that can be configured to fits any size business. We have tried several other applications and PSA so far has met and exceeded our needs. We run our day to day operations on Salesforce so having a solution that is native was a must have. PSA met that requirement and much more.
Machell Enke | TrustRadius Reviewer

Lytho Workflow (formerly inMotion ignite)

By consolidating the requests, project management, and proofing without features we didn't need like invoicing it was an easy fit for us. We were able to quickly develop a comprehensive workflow and the gains to efficiency were immediate. Pricing was competitive (at least at the time) and the implementation was very good as well.
Anonymous | TrustRadius Reviewer

Return on Investment

FinancialForce PSA

  • FinancialForce PSA has helped us improve our data tracking and allows us to get more granular about our financial information and performance.
  • PSA has given more tools and reports to individual contributors to take greater ownership over their own data, and has increased accountability across the organization.
  • PSA has added a fairly hefty administrative burden to individuals, project managers, and our financial team.
Anonymous | TrustRadius Reviewer

Lytho Workflow (formerly inMotion ignite)

  • Consolidation of project requests has been extremely helpful.
  • The improvement of campus-wide communication is hard to put a price on.
  • Our team knows what is due and when at all times. We're saving a lot of time previously spent in meetings.
Anonymous | TrustRadius Reviewer

Pricing Details

FinancialForce PSA

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Lytho Workflow (formerly inMotion ignite)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Rating Summary

Likelihood to Recommend

FinancialForce PSA
5.1
Lytho Workflow (formerly inMotion ignite)
7.0

Likelihood to Renew

FinancialForce PSA
9.0
Lytho Workflow (formerly inMotion ignite)

Usability

FinancialForce PSA
8.0
Lytho Workflow (formerly inMotion ignite)

Reliability and Availability

FinancialForce PSA
9.0
Lytho Workflow (formerly inMotion ignite)

Performance

FinancialForce PSA
7.0
Lytho Workflow (formerly inMotion ignite)

Support Rating

FinancialForce PSA
9.0
Lytho Workflow (formerly inMotion ignite)

Implementation Rating

FinancialForce PSA
8.0
Lytho Workflow (formerly inMotion ignite)

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