IBM Security QRadar SOAR vs. Trellix Helix

IBM Security QRadar SOAR is versatile. All the major players in SOAR field require the administrator to have coding experience but with IBM it is different. IBM's solution is a full-fledged automation solution, and not some threat-based or limited one. Meaning whatever comes to your mind, if you can write the code, you can do it. This goes from daily tasks from SOC to daily tasks of your network or security administrator or any other administrator. You can manage your ITSM solution if you want to, IBM is a playground and there is much to discover in its capabilities. If you do not have the knowledge or if you want a SOC/Threat Based SOAR solution, meaning you want automation but you want it to be limited to an area and out-of-box, you may choose other alternatives.

Incentivized

The UI displays wells the deviations and anomalies using advanced threat intelligence so you have full control of your security ecosystem. We've used it for two years to secure our servers and we easily customize threat detections to reduce the stressful false positives. We fill the XDR AI with data and it correlates with incident data to deliver unmatched frontline security intelligence.

Incentivized

• QRadar's ability to collect, analyze and normalize vast amount of security data from various sources is remarkable.
• QRadar allows us to define and automate incident response playbooks which have been amazing for streamlining the response to security incidents.
• It offers and extensive library of pre-built connectors and support for common security standards facilitating seamless integration with a wide range of security tools.

Incentivized

• Detection of advanced threats.
• Easy integration with cloud resources and our existing security tools thus enhancing performance.
• Easy deployment with great threats intelligence capabilities.

• You still have to generate reports manually. Reports are very limited and practically not useful.
• The solution should not be SOAR class. Automations usually don't work. It's apparent that it's not designed for that.
• Lack of flexibility.
• Practically no support. The reported integration problems have not been resolved.

Incentivized

• Overly complex platform
• Multiple logins needed for various tools--leads to confusion
• Costs can add up

Incentivized

It is beneficial to have a program that can run independently and be used without the supervision of a devoted employee

Incentivized

It is very easy to navigate and run the parts that we have needed

Incentivized

I have never had to contact support

Incentivized

We've been fairly happy with FireEye Helix support overall. Most issues are resolved the same day the case is opened.

Incentivized

Overall, IBM Security QRadar SOAR offered the same set of functionality that was needed by the organization as offered by Splunk SOAR, but the former is less expensive and solves all the purpose within budget. In addition, integration with other IBM products was easier and made implementation of a SOAR solution much faster.

Incentivized

I find Helix to be super-efficient and able to cut through the noise. Previous installations of LogRhythm and Splunk resulting in an overwhelming amount of noise (out of the gate), and we had to constantly tune out false positives. Helix is different. Out of the gate, Helix provided higher fidelity hits, and our teams don't spend half their day turning out the noise.

Incentivized

• It provides comprehensive MTTD and MTTR metrics and we are aware of how secure our systems are at any given moment.
• We use linux 7.7, therefore the integrations are smooth.
• We've been able run our online shops securely for so long.

Incentivized

• Optimization of your security investments.
• Operations are seamless and better with easy integrations that enhance performance.
• Efficiency in running of incidences with enhanced case management for all its alerts.