Fireflies.ai vs. Knowlarity IVR

It does the job really well. They were one of the first on the scene and have continually improved overtime. It's crazy affordable, I'm always surprised when I see the $5 monthly charge compared to other apps I pay more for and use a lot less.

Incentivized

I think Knowlarity IVR solves our company to have one single IVR number for every department. Our sales team's call recording shows our areas to improve. And we converted more sales through the calls and its records to cross-check all client requirements. But sometimes it is less appropriate because it's more difficult to understand the dashboard.

• Helps in transcription & take notes.
• Listening to the meeting is very easy.
• Can be integrated into other various software.
• They also provide the option to download the meeting and the option to like & dislike the recording.
• And I love their soundbites features which I can use to highlight the specific part of the recording for future use.

Incentivized

• Incoming call record.
• Agent group.
• Call list.
• Dashboard for analysis.

• The transcript accuracy can be improved.
• The pricing is also kind of expensive.
• No video recording which for the price should be included.

• Notifications is bad.
• Dashboard is not user friendly.
• UI and design for dashboard is not good.

I started using Fireflies.ai about 1.5 yrs ago. It was - and continues to be - extremely user friendly, very easy to adopt, very easy to navigate and learn.

Incentivized

I think Fireflies is easier to use than Gong. It may not have as many features (that I could tell, at least), but it was way quicker and easier to use.

Incentivized

Yeah, very good but it has fewer features. MyOperator I used for another company but the call charge is much higher than Knowlarity IVR.

• Customer service is constantly improving and is quick and responsive.
• Allows you to transcribe and convert speech to text in real-time.
• The conversion is completely powered by AI and hence it's extremely fast, accurate and scalable.

• We converted more sales.
• Vai call only 10℅ more leads are converted.
• Every single client were address via call record.