What users are saying about
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Top Rated
249 Ratings
3 Ratings
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Score 4 out of 100

Shopify

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Top Rated
249 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Likelihood to Recommend

First Data - ICICI Merchant Services

The arena of companies to choose from to process credit/debit card payments at this level is ridiculously small. I was told which one we would be working with, and am unaware how the others compare(especially on processing fees), but I can only assume that they would be better to work with than FirstData after the overly complicated process we have gone through over the last couple years when we were told it would easily take less than a year.
Anonymous | TrustRadius Reviewer

Shopify

Shopify is great for someone looking to become an affiliate marketer. They have multiple features to help you sell their product. I would say it is a little less appropriate for people who have limited web design experience. It can be a little confusing when you are first starting out. Overall though, I would say that it is easy to use.
Dan Hanna | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

First Data - ICICI Merchant Services
Shopify
8.7
Product catalog & listings
First Data - ICICI Merchant Services
Shopify
9.0
Product management
First Data - ICICI Merchant Services
Shopify
8.7
Bulk product upload
First Data - ICICI Merchant Services
Shopify
8.1
Branding
First Data - ICICI Merchant Services
Shopify
8.8
Mobile storefront
First Data - ICICI Merchant Services
Shopify
9.1
Product variations
First Data - ICICI Merchant Services
Shopify
8.4
Website integration
First Data - ICICI Merchant Services
Shopify
8.8
Visual customization
First Data - ICICI Merchant Services
Shopify
8.5
CMS
First Data - ICICI Merchant Services
Shopify
8.5

Online Shopping Cart

First Data - ICICI Merchant Services
Shopify
8.7
Abandoned cart recovery
First Data - ICICI Merchant Services
Shopify
8.7
Checkout user experience
First Data - ICICI Merchant Services
Shopify
8.8

Online Payment System

First Data - ICICI Merchant Services
Shopify
9.5
eCommerce security
First Data - ICICI Merchant Services
Shopify
9.5

eCommerce Marketing

First Data - ICICI Merchant Services
Shopify
8.3
Promotions & discounts
First Data - ICICI Merchant Services
Shopify
8.7
Personalized recommendations
First Data - ICICI Merchant Services
Shopify
8.4
SEO
First Data - ICICI Merchant Services
Shopify
7.8

eCommerce Business Management

First Data - ICICI Merchant Services
Shopify
8.3
Multi-site management
First Data - ICICI Merchant Services
Shopify
6.7
Order processing
First Data - ICICI Merchant Services
Shopify
9.1
Inventory management
First Data - ICICI Merchant Services
Shopify
8.9
Shipping
First Data - ICICI Merchant Services
Shopify
8.7
Custom functionality
First Data - ICICI Merchant Services
Shopify
8.1

Pros

First Data - ICICI Merchant Services

  • Securely stores data on FirstData's servers so that I don't have to worry about the technical details there.
  • Integrates well with WordPress and WooCommerce and provides a seamless user experience.
  • Allows customers to pay while staying on site, rather than leaving and coming back like PayPal.
Ruby Javaid | TrustRadius Reviewer

Shopify

  • Ease of Use - Very user friendly. Anyone can pick it up within a couple days and know how to do almost everything.
  • Great Customer Service - The help is excellent. Also, they have a huge community where people are happy to help.
  • Ton of Add-Ons - You can find a ton of add-ons and modules to use that can be installed by you. They don't require developers.
  • Inexpensive - Because it's easy to use and doesn't require a ton of developer time, it's so much cheaper to run.
Jeff Moriarty | TrustRadius Reviewer

Cons

First Data - ICICI Merchant Services

  • They're too big of a company, each division seems to know only about their own area to such a specific degree that if we make an inquiry about how another division integrates with whoever we're talking to, we're told to contact the other team.
  • Constantly finding out there is yet another team that we need to work with to troubleshoot an issue.
Anonymous | TrustRadius Reviewer

Shopify

  • Shopping cart is hard to customize and it's hosted by Shopify separately
  • Transaction fees can get high if you have a lot of transactions
  • To do any special customizations, you will need a developer and the platform is somewhat rigid with capabilities.
Scott Markman | TrustRadius Reviewer

Likelihood to Renew

First Data - ICICI Merchant Services

No score
No answers yet
No answers on this topic

Shopify

Shopify 9.5
Based on 15 answers
Shopify continues to earn me money and attract new customers without becoming a burden to my business, so it only makes sense to stick with Shopify. After beginning with setting up stores for my other clients I became so happy with the platform I progressed to setting up a store for myself.
David Green | TrustRadius Reviewer

Usability

First Data - ICICI Merchant Services

No score
No answers yet
No answers on this topic

Shopify

Shopify 10.0
Based on 3 answers
All the functionality needed for a basic store is extremely easy to manage. Though some deeper customization requires coding it doesn't hide the code from you and provides an abundance of developer resources.
David Green | TrustRadius Reviewer

Support Rating

First Data - ICICI Merchant Services

No score
No answers yet
No answers on this topic

Shopify

Shopify 10.0
Based on 2 answers
In terms of support I give Shopify a 9 out of 10 because they're always very friendly and thorough, and they personally can't solve my problem for me they always point me in the proper direction with the proper information I need to move forward
Paul Francis Jones | TrustRadius Reviewer

Alternatives Considered

First Data - ICICI Merchant Services

PayPal would have been a good choice, but users would have to leave the site in order to pay, so that choice did not appeal.

Stripe wasn't as easy to integrate when I chose FirstData, which is why I ultimately chose FirstData.
Ruby Javaid | TrustRadius Reviewer

Shopify

Shopify was the easiest to use for my client on the backend, which was a major incentive for them over the other platforms. It had all the features they needed, and ultimately they were able to manage everything in-house without needing to bring in a major developer or sacrificing features
Gary Gray | TrustRadius Reviewer

Return on Investment

First Data - ICICI Merchant Services

  • An enormous loss of revenue due to drastic differentiation in time to market compared to how long we were told it will take.
  • Once we can finally get everything implemented, we're able to charge merchants transaction fees and regular processing fees to produce a profit limited only by our sales efforts and competition.
  • Far more costly than initially believed due to all dependency needs for PCI compliance and EMV testing.
Anonymous | TrustRadius Reviewer

Shopify

  • Shopify has allowed me to add more products than I could have ordered on my own with investment upfront. Their dropshipping apps and tools make it the perfect add on to any clothing businesses to get started with less investment up front.
  • Within Shopify's app store I was able to use an affiliate app to help track influencers and sales that originated from those influencers to drive more sales. This paid app returns 100x its original cost each month and serves as a significant revenue generator to our store's sales.
Nichole Pelaez | TrustRadius Reviewer

Pricing Details

First Data - ICICI Merchant Services

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Shopify

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

First Data - ICICI Merchant Services
4.0
Shopify
9.0

Likelihood to Renew

First Data - ICICI Merchant Services
Shopify
9.5

Usability

First Data - ICICI Merchant Services
Shopify
10.0

Reliability and Availability

First Data - ICICI Merchant Services
Shopify
10.0

Support Rating

First Data - ICICI Merchant Services
Shopify
10.0

Implementation Rating

First Data - ICICI Merchant Services
Shopify
10.0

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