Fiserv (First Data) - ICICI Merchant Services vs. Oracle Hospitality - MICROS POS

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Fiserv (First Data) - ICICI Merchant Services
Score 3.9 out of 10
N/A
Fiserv (formerly First Data) and ICICI Merchant Services combined a payment gateway and point-of-sale software and hardware solutions with features such as card & check acceptance, and merchant mobile commerce solutions, and ecommerce gateway. First Data merged with Fiserv in July 2019. Similar capabilities are now supplied by Fiserv Carat.N/A
Oracle Hospitality - MICROS POS
Score 1.1 out of 10
N/A
Oracle Hospitality is the successor to MICROS eCommerce software, modular software dedicated to the needs of airlines, hotels and resports, sport venues, restaurants and bars, and others. The MICROS Point-of-Sale (PoS) systems are available and now offered by Oracle since the acquisition of MICROS Systems in 2014, and are now part of the Oracle Hospitality Suite.N/A
Pricing
Fiserv (First Data) - ICICI Merchant ServicesOracle Hospitality - MICROS POS
Editions & Modules
No answers on this topic
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Offerings
Pricing Offerings
Fiserv (First Data) - ICICI Merchant ServicesOracle Hospitality - MICROS POS
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Fiserv (First Data) - ICICI Merchant ServicesOracle Hospitality - MICROS POS
Top Pros
Top Cons
Best Alternatives
Fiserv (First Data) - ICICI Merchant ServicesOracle Hospitality - MICROS POS
Small Businesses
Apple Pay
Apple Pay
Score 9.0 out of 10
Square POS
Square POS
Score 9.1 out of 10
Medium-sized Companies
Apple Pay
Apple Pay
Score 9.0 out of 10
Shopify
Shopify
Score 8.8 out of 10
Enterprises
Adyen
Adyen
Score 8.8 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
Fiserv (First Data) - ICICI Merchant ServicesOracle Hospitality - MICROS POS
Likelihood to Recommend
4.6
(7 ratings)
1.1
(5 ratings)
User Testimonials
Fiserv (First Data) - ICICI Merchant ServicesOracle Hospitality - MICROS POS
Likelihood to Recommend
Fiserv
The software which is web-based offers our employees access the portal for reporting, credit card processing remotely. This feature has been very useful during the current Covid environment.
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Oracle
In my experience, there has not been a resolution on outstanding tickets opened two years ago during the initial implementation. Simple things like time reporting, creating buttons, and marking items as "unavailable" have issues. The system has a lag when servers log out of checks that prevents them from opening the checks on another terminal without a wait that feels like an eternity in the restaurant industry and with direct impact to the guest. Good luck calling support. Most of my experience involves the person I spoke with having no idea how to fix my issue and having to "escalate the ticket." This escalation process will last weeks, months, and in our case, years with no resolution.
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Pros
Fiserv
  • Securely stores data on FirstData's servers so that I don't have to worry about the technical details there.
  • Integrates well with WordPress and WooCommerce and provides a seamless user experience.
  • Allows customers to pay while staying on site, rather than leaving and coming back like PayPal.
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Oracle
  • Real time sales
  • Real time labor costs
  • Integration with account software
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Cons
Fiserv
  • They're too big of a company, each division seems to know only about their own area to such a specific degree that if we make an inquiry about how another division integrates with whoever we're talking to, we're told to contact the other team.
  • Constantly finding out there is yet another team that we need to work with to troubleshoot an issue.
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Oracle
  • Support is awful. Oracle does not directly support end-users and depends on resellers to offer support. So if there is a bug or breaking change, we have to jump through hoops to get something fixed.
  • Does not play well with other software or interfaces. There are interfaces but they lack a serious amount of features that are crucial to our business.
  • The guest facing hardware does not hold up to constant use very well.
  • The backend hardware is lacking in PCI compliance and is not meant for enterprise use.
  • The software itself looks as if it is stuck in the early 2000s and there has been no sign of an update in many years.
  • Reporting is difficult to set up and use and you have to rely on third-party reporting to get decent usable reports.
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Alternatives Considered
Fiserv
First Data is competive on its rate. Quality is acceptable, but not good compared to its competitors mentioned above.
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Oracle
We've stayed with MICROS mainly due to that's how we've always operated and to switch operating POS systems would be a HUGE learning curve for everyone involved.
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Return on Investment
Fiserv
  • Our ROI has been very positive
  • Our company has been able to process cash receipts remotely
  • Our processing charges have been lower
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Oracle
  • Micros has allowed us to leverage our margin by using our own credit processor and loyalty program. We've seen success from both of these platforms (not Micros) and have been able to save money on the extra costs of using Micros.
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ScreenShots