Worldpay from FIS vs. Fiserv Mortgage Director

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Worldpay from FIS
Score 7.0 out of 10
N/A
Worldpay, now from FIS (acquired July, 2019) is a solution designed to simplify payment acceptance and improve the user's bottom line by accepting traditional and alternative payment types anywhere, any time, on any device and across channels. Worldpay from FIS also guides crypto exchanges through the complexities of global payment processing. Their card-to-crypto services enable crypto exchanges to leverage global card networks like Visa and Mastercard to accept credit and…N/A
Fiserv Mortgage Director
Score 6.0 out of 10
N/A
Fiserve Mortgage Director replaces easyLENDER, which was sunsetted in 2017 when Fiserv acquired PCLender. Fiserv Mortage Director, the next evolution of those products, is a loan origination system at the core of the Fiserv lending ecosystem designed to streamline lending operations and strengthen the lender's borrower relationships.N/A
Pricing
Worldpay from FISFiserv Mortgage Director
Editions & Modules
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Offerings
Pricing Offerings
Worldpay from FISFiserv Mortgage Director
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Worldpay from FISFiserv Mortgage Director
Top Pros
Top Cons

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Best Alternatives
Worldpay from FISFiserv Mortgage Director
Small Businesses
Apple Pay
Apple Pay
Score 9.0 out of 10

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Medium-sized Companies
Apple Pay
Apple Pay
Score 9.0 out of 10

No answers on this topic

Enterprises
Adyen
Adyen
Score 8.8 out of 10

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All AlternativesView all alternativesView all alternatives
User Ratings
Worldpay from FISFiserv Mortgage Director
Likelihood to Recommend
4.1
(7 ratings)
6.0
(1 ratings)
Likelihood to Renew
7.0
(1 ratings)
-
(0 ratings)
Support Rating
5.0
(1 ratings)
-
(0 ratings)
User Testimonials
Worldpay from FISFiserv Mortgage Director
Likelihood to Recommend
FIS
Vantiv is excellent for companies that need to be able to accept credit cards and want to keep accurate reports. However, if you ever need to contact customer service or your account rep, be prepared to be extremely frustrated. Vantiv recently merged with another company, and we are having a very difficult time getting information from our account manager about how to access out account now.
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Fiserv
It is not suited for long term as they are replacing it in the future. It is well suited if you do not wish to have any further enhancements made to it.
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Pros
FIS
  • It has broad support for networks and software solution.
  • It is fairly easy to implement and configure.
  • Has good technical support when you have the proper contact.
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Fiserv
  • Easy to use.
  • Simple screens.
  • Not very complicated
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Cons
FIS
  • In my experience, Some of the WORST tech support/customer service I've ever experienced
  • Two of the last four years, gift cards crashed for multiple days during our Black Friday sale
  • Duplicate charges
  • Fraud controls are weak and (for gift cards) cost extra for dubious protection
  • It took them over a month (and constant badgering) to give us a copy of our contract
  • The system crashes quite a bit, leaving our locations without any ability to charge customers
  • I dread having to deal with WorldPay, yet have to on a daily, if not weekly, basis
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Fiserv
  • They are sunsetting it without an ETA
  • They are only keeping it up to date for regulations at this time
  • They are not making any more enhancements to the system
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Likelihood to Renew
FIS
As long as Vantiv continues to improve and we can get better responses from customer service, we will likely continue to use Vantiv. However, if customer service declines, we will likely look for something else
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Fiserv
No answers on this topic
Support Rating
FIS
Many customer support employees of Vantiv do not seem to know much about the Vantiv website. I have been transferred around to as many as four different people to get an answer to what I thought was a simple question. I am not sure if it would be possible to receive adequate support for a more complex issue.
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Fiserv
No answers on this topic
Alternatives Considered
FIS
ANYONE would be better than Worldpay. My parent company requires its use. Otherwise, I would have run away screaming a long time ago.
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Fiserv
We have compared it (and currently are0 to other systems due to the fact that Fiserv is replacing it.
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Return on Investment
FIS
  • Positive- More clients are enticed to use World Pay when they hear the benefits.
  • Negative- Customer service lacks so our clients tend to complain about that.
  • Negative- Rates can be a little high depending if client is currently using a local bank.
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Fiserv
No answers on this topic
ScreenShots