Worldpay from FIS vs. Worldline Global Collect

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Worldpay from FIS
Score 7.0 out of 10
N/A
Worldpay, now from FIS (acquired July, 2019) is a solution designed to simplify payment acceptance and improve the user's bottom line by accepting traditional and alternative payment types anywhere, any time, on any device and across channels. Worldpay from FIS also guides crypto exchanges through the complexities of global payment processing. Their card-to-crypto services enable crypto exchanges to leverage global card networks like Visa and Mastercard to accept credit and…N/A
Worldline Global Collect
Score 6.6 out of 10
N/A
Ingenico’s Payment Orchestration Platform is an interface to manage multiple integrations on a single platform. It helps users optimize payment strategies and eliminate payment friction across all channels.N/A
Pricing
Worldpay from FISWorldline Global Collect
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Worldpay from FISWorldline Global Collect
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Best Alternatives
Worldpay from FISWorldline Global Collect
Small Businesses
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Enterprises
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User Ratings
Worldpay from FISWorldline Global Collect
Likelihood to Recommend
4.1
(7 ratings)
8.5
(2 ratings)
Likelihood to Renew
7.0
(1 ratings)
-
(0 ratings)
Support Rating
5.0
(1 ratings)
-
(0 ratings)
User Testimonials
Worldpay from FISWorldline Global Collect
Likelihood to Recommend
FIS
Vantiv is excellent for companies that need to be able to accept credit cards and want to keep accurate reports. However, if you ever need to contact customer service or your account rep, be prepared to be extremely frustrated. Vantiv recently merged with another company, and we are having a very difficult time getting information from our account manager about how to access out account now.
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Worldline Global
This company has the biggest number of payment terminals in the world, so we went with them because it must have the most data available. And the tool does the work very well, it just feels a bit outdated or not on the cutting edge side but really works for what you need it to do. We had some hiccups in setting the rules up and the integration, might not be the simplest one to do but in the end the integration worked well.
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Pros
FIS
  • It has broad support for networks and software solution.
  • It is fairly easy to implement and configure.
  • Has good technical support when you have the proper contact.
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Worldline Global
  • Provides lots of out of the box payments methods
  • Has native extensions for Magento 2 and Salesforce Commerce Cloud
  • Has a usable admin intefrace
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Cons
FIS
  • In my experience, Some of the WORST tech support/customer service I've ever experienced
  • Two of the last four years, gift cards crashed for multiple days during our Black Friday sale
  • Duplicate charges
  • Fraud controls are weak and (for gift cards) cost extra for dubious protection
  • It took them over a month (and constant badgering) to give us a copy of our contract
  • The system crashes quite a bit, leaving our locations without any ability to charge customers
  • I dread having to deal with WorldPay, yet have to on a daily, if not weekly, basis
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Worldline Global
  • Look and feel
  • More information about the transaction/payments
  • Cost of the tool
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Likelihood to Renew
FIS
As long as Vantiv continues to improve and we can get better responses from customer service, we will likely continue to use Vantiv. However, if customer service declines, we will likely look for something else
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Worldline Global
No answers on this topic
Support Rating
FIS
Many customer support employees of Vantiv do not seem to know much about the Vantiv website. I have been transferred around to as many as four different people to get an answer to what I thought was a simple question. I am not sure if it would be possible to receive adequate support for a more complex issue.
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Worldline Global
No answers on this topic
Alternatives Considered
FIS
ANYONE would be better than Worldpay. My parent company requires its use. Otherwise, I would have run away screaming a long time ago.
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Worldline Global
Ingenico ePayments has probably the best cost-to-benefit ratio. It's very versatile at its core, and the fees are not among the worst. You need to invest a little bit in your first integration, but in the long run, it pays out. In general, it provides anything you need in an eCommerce platform for the right price.
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Return on Investment
FIS
  • Positive- More clients are enticed to use World Pay when they hear the benefits.
  • Negative- Customer service lacks so our clients tend to complain about that.
  • Negative- Rates can be a little high depending if client is currently using a local bank.
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Worldline Global
  • Fast response time to customers
  • Keeping fraud low
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ScreenShots