Worldpay from FIS vs. Fiserv eBill Distribution (Biller Direct)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Worldpay from FIS
Score 7.0 out of 10
N/A
Worldpay, now from FIS (acquired July, 2019) is a solution designed to simplify payment acceptance and improve the user's bottom line by accepting traditional and alternative payment types anywhere, any time, on any device and across channels. Worldpay from FIS also guides crypto exchanges through the complexities of global payment processing. Their card-to-crypto services enable crypto exchanges to leverage global card networks like Visa and Mastercard to accept credit and…N/A
Fiserv eBill Distribution (Biller Direct)
Score 6.0 out of 10
N/A
Biller solutions from Fiserv include the company's electronic bill presentment and payment (EBPP) for business-to-consumer service providers. It offers customers of financial institutions a convenient way to pay bills, and boasts features such as delivery of notifications via email or mobile device, secure e-bill delivery, real-time availability of account and bill pay information, such as complete multichannel payment history, reward points and available balance, marketing campaigns, etc.N/A
Pricing
Worldpay from FISFiserv eBill Distribution (Biller Direct)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Worldpay from FISFiserv eBill Distribution (Biller Direct)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Worldpay from FISFiserv eBill Distribution (Biller Direct)
Top Pros
Top Cons
Best Alternatives
Worldpay from FISFiserv eBill Distribution (Biller Direct)
Small Businesses
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Score 9.0 out of 10
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Medium-sized Companies
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Score 9.0 out of 10
Enterprises
Adyen
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Score 8.8 out of 10
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All AlternativesView all alternativesView all alternatives
User Ratings
Worldpay from FISFiserv eBill Distribution (Biller Direct)
Likelihood to Recommend
4.1
(7 ratings)
10.0
(1 ratings)
Likelihood to Renew
7.0
(1 ratings)
-
(0 ratings)
Support Rating
5.0
(1 ratings)
-
(0 ratings)
User Testimonials
Worldpay from FISFiserv eBill Distribution (Biller Direct)
Likelihood to Recommend
FIS
Vantiv is excellent for companies that need to be able to accept credit cards and want to keep accurate reports. However, if you ever need to contact customer service or your account rep, be prepared to be extremely frustrated. Vantiv recently merged with another company, and we are having a very difficult time getting information from our account manager about how to access out account now.
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Fiserv
This application is well suited for any organization, or area processing large volumes of payments. We utilize it to assist with the processing of lockbox, and loan payments.
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Pros
FIS
  • It has broad support for networks and software solution.
  • It is fairly easy to implement and configure.
  • Has good technical support when you have the proper contact.
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Fiserv
  • The application is very user-friendly.
  • Easy set up, and integration.
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Cons
FIS
  • In my experience, Some of the WORST tech support/customer service I've ever experienced
  • Two of the last four years, gift cards crashed for multiple days during our Black Friday sale
  • Duplicate charges
  • Fraud controls are weak and (for gift cards) cost extra for dubious protection
  • It took them over a month (and constant badgering) to give us a copy of our contract
  • The system crashes quite a bit, leaving our locations without any ability to charge customers
  • I dread having to deal with WorldPay, yet have to on a daily, if not weekly, basis
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Fiserv
  • Limitations on reporting/monitoring capabilities.
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Likelihood to Renew
FIS
As long as Vantiv continues to improve and we can get better responses from customer service, we will likely continue to use Vantiv. However, if customer service declines, we will likely look for something else
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Fiserv
No answers on this topic
Support Rating
FIS
Many customer support employees of Vantiv do not seem to know much about the Vantiv website. I have been transferred around to as many as four different people to get an answer to what I thought was a simple question. I am not sure if it would be possible to receive adequate support for a more complex issue.
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Fiserv
No answers on this topic
Alternatives Considered
FIS
ANYONE would be better than Worldpay. My parent company requires its use. Otherwise, I would have run away screaming a long time ago.
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Fiserv
No answers on this topic
Return on Investment
FIS
  • Positive- More clients are enticed to use World Pay when they hear the benefits.
  • Negative- Customer service lacks so our clients tend to complain about that.
  • Negative- Rates can be a little high depending if client is currently using a local bank.
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Fiserv
  • The application has assisted with eliminating the need for over half of our payments received to be processed manaully..
  • The application has also assisted with eliminating wasted costs on paper and mailing resources.
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ScreenShots