Fiserv Director vs. PowerDMS by NEOGOV

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Fiserv Director
Score 8.0 out of 10
N/A
Director from Fiserv is offered by the vendor as a fully customizable suite of solutions that work separately and together to meet any specific ECM needs. No matter what type of document a business needs to use, from ID cards to legacy reports, these solutions can help scan, import, store, modify and distribute the documents electronically.N/A
PowerDMS by NEOGOV
Score 9.6 out of 10
N/A
PowerDMS by NEOGOV is a software platform designed to recruit, train, equip, and protect employees across their careers, used for policy management, community engagement, and staff scheduling.N/A
Pricing
Fiserv DirectorPowerDMS by NEOGOV
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Fiserv DirectorPowerDMS by NEOGOV
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Fiserv DirectorPowerDMS by NEOGOV
Top Pros

No answers on this topic

Top Cons
Features
Fiserv DirectorPowerDMS by NEOGOV
Enterprise Content Management
Comparison of Enterprise Content Management features of Product A and Product B
Fiserv Director
7.1
1 Ratings
15% below category average
PowerDMS by NEOGOV
-
Ratings
Content capture & imaging8.01 Ratings00 Ratings
File sync, storage & archiving8.01 Ratings00 Ratings
Document management7.01 Ratings00 Ratings
Records management6.01 Ratings00 Ratings
Content search & retrieval7.01 Ratings00 Ratings
Enterprise content collaboration7.01 Ratings00 Ratings
Content publishing & creation6.01 Ratings00 Ratings
Security, risk management & information governance8.01 Ratings00 Ratings
Contract lifecycle management7.01 Ratings00 Ratings
Automated workflows7.01 Ratings00 Ratings
Artificial intelligence7.01 Ratings00 Ratings
Integration7.01 Ratings00 Ratings
Best Alternatives
Fiserv DirectorPowerDMS by NEOGOV
Small Businesses
Square 9 Softworks
Square 9 Softworks
Score 9.7 out of 10

No answers on this topic

Medium-sized Companies
MediaValet
MediaValet
Score 9.8 out of 10

No answers on this topic

Enterprises
MediaValet
MediaValet
Score 9.8 out of 10

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All AlternativesView all alternativesView all alternatives
User Ratings
Fiserv DirectorPowerDMS by NEOGOV
Likelihood to Recommend
8.0
(1 ratings)
9.2
(131 ratings)
Likelihood to Renew
-
(0 ratings)
8.9
(14 ratings)
Usability
-
(0 ratings)
7.2
(24 ratings)
Availability
-
(0 ratings)
8.2
(1 ratings)
Performance
-
(0 ratings)
8.5
(8 ratings)
Support Rating
-
(0 ratings)
8.9
(32 ratings)
In-Person Training
-
(0 ratings)
9.1
(1 ratings)
Online Training
-
(0 ratings)
9.1
(1 ratings)
Implementation Rating
-
(0 ratings)
9.1
(8 ratings)
Configurability
-
(0 ratings)
4.5
(1 ratings)
Ease of integration
-
(0 ratings)
8.5
(8 ratings)
Product Scalability
-
(0 ratings)
7.3
(1 ratings)
Vendor post-sale
-
(0 ratings)
8.2
(1 ratings)
Vendor pre-sale
-
(0 ratings)
8.2
(1 ratings)
User Testimonials
Fiserv DirectorPowerDMS by NEOGOV
Likelihood to Recommend
Fiserv
Great for financial institutions. Integrates well with the Fiserv Premier suite. Easily imports bank reports that are generated from the Fiserv Core banking system. Would like to see more dynamic of purging documents automatically. Would like to see more functionality that is native to the Fiserv Premier application rather than having to purchase additional modules to expand its functionality.
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NEOGOV
This software is very well suited for law enforcement agencies of all sizes from 5 to 5000 officers. There is a mobile app that allows officers to quickly and easily search while out in the field or on a call. They can quickly review a policy, locate a form, pull up a map and much more using either the mobile app or the desktop application.
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Pros
Fiserv
  • Records retention
  • Electronic document workflow
  • Easily importing of electronic documents
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NEOGOV
  • Policy management- [Users] sign for, and can take [tests] to prove understanding of policy right in the application. As [the] policy is updated, old versions are retained, so that we not only know what a policy contains, we can track changes and provide information on what a policy was at any given time in the past.
  • Training- Users receive notifications when training is due and are guided to complete the training. If the training requires recertification, PowerDMS can be configured to alert the user that re-training is needed, without a supervisor needing to keep track. All documents used in training, including presentations and videos, can be contained in the PowerDMS course, so we can prove not only that an employee was trained, but exactly what curriculum was use din any given training.
  • Accreditation Assessment- [Our] accreditation standards manual is uploaded directly into PowerDMS. Proofs are accomplished using the actual policy and procedure, as well as the documents created during the workday. There is absolutely no duplication of effort.
  • Communications accountability- Email [can] be read and forgotten. With PowerDMS, a document can be distributed for user signatures, insuring that the user took affirmative action to read and understand the document.
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Cons
Fiserv
  • More refined configuration of when to purge documents (ex. would like to see the ability to more dynamically purge documents such as the ability to purge documents x number of years after a loan has been paid in full).
  • Include functionality that is native to the application without having to pay for additional modules (ex. ability to configure automatic importing of PDFs without using an index file requires a separate PDF Data Input Filter module).
  • Would like to see the ability to automatically populate the Institution number in Director Unity Client.
  • Would like to have seen Fiserv move off Internet Explorer faster than it has. Workflows will only appear as an option in Web Director if used in Internet Explorer.
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NEOGOV
  • The Workflow process in PowerDMS is not as easy to grasp as some of the other concepts and requires a little more explaination, especially for non-administrative background users.
  • Users are unable to view the steps in a Workflow template in order to determine which Workflow would work best for their needs when routing documents.
  • It would be great to have multiple message options for past due inbox notifications in addition to the options for past due tasks to encourage users to go to their inbox to review their messages.
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Likelihood to Renew
Fiserv
No answers on this topic
NEOGOV
I have had nothing but positive experiences with PowerDMS from day one. If we ever run into a situation we are unsure of, PowerDMS support has ALWAYS been able to answer us basically immediately. I really love that they are constantly seeking to improve and expand.
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Usability
Fiserv
No answers on this topic
NEOGOV
There is a learning curve as with any software system and I have found those users who consistently use the system more have a much higher success rate than those who only log in to sign off on documents. Now that most users have been in the system for over 2 years I consistently hear how much easier the processes are than they originally thought they would be
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Reliability and Availability
Fiserv
No answers on this topic
NEOGOV
Never had an issue with PowerDMS not being available. Speed is an issue from time to time
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Performance
Fiserv
No answers on this topic
NEOGOV
We use PowerDMS in the cloud so our performance might be different from other users who use on-premise. The program has always been up with very minimal downtime and always seems responsive and snappy when navigating the UI and searching documents. We don't currently have any integrations with other software.
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Support Rating
Fiserv
No answers on this topic
NEOGOV
I just wish we had some in-state support. The contacts I have had with customer support have been great. Awesome communication, problem-solving, and support. I have talked to and met Stephanie Williams (CSA for Power DMS) at the most recent Entrust conference. She was professional and devoted time to addressing our agency needs.
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In-Person Training
Fiserv
No answers on this topic
NEOGOV
In-person training works really well.
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Online Training
Fiserv
No answers on this topic
NEOGOV
Online training works well and keeps from having to have classroom training
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Implementation Rating
Fiserv
No answers on this topic
NEOGOV
Implementation of PowerDMS was near seamless. The product was able to input existing policies and procedures within a few hours, which helped to lay the foundation for future use. Having PowerDMS on-boarding readily available was also a huge benefit.
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Alternatives Considered
Fiserv
We selected Director because it easily integrates with Fiserv Premier core banking system. We have been using Fiserv Director for over 12 years. We haven't evaluated alternatives since moving to Fiserv Director. We did use Metaviewer prior to Fiserv Director which didn't have nearly as much functionality as Director.
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NEOGOV
PowerDMS is a lot different than Linkedin Learnings. In PowerDMS you have to create your own courses versus in Linkedin Learnings they provide extensive content on a wide variety of subject matter. Linkedin Learnings is what we have used in our organization for Bias Training and Ethics Training. PowerDMS is the repository for documents and Trainings, so the systems work very differently
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Scalability
Fiserv
No answers on this topic
NEOGOV
Because of features and functions.
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Return on Investment
Fiserv
  • Increased efficiency for records retention adherence.
  • Allows staff to easily and quickly retrieve electronic documents.
  • Effectively electronically route documents that require tracking, approval, and storage using workflows.
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NEOGOV
  • Created efficient processes for approving document revision
  • Migrated what originally was a paper system to electronic
  • Accessible for any employee by logging in, employees do not have to seek out policy and procedure binders, and updated documents can be automatically sent to inboxes when updated.
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ScreenShots