Likelihood to Recommend
The software which is web-based offers our employees access the portal for reporting, credit card processing remotely. This feature has been very useful during the current Covid environment.
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With all of the supplies and outreach we do with clients, Imonggo is really good at tracking that inventory. We can scan it in to have a detailed accounting of where our supplies end up located. We can scan them out to track which department is using supplies and at which quantities. This helps us keep track of our inventory usage rates and therein our connections with clients. This extremely useful in our grant reporting so we can track spending and demonstrate that money is translating to tangible benefits for our clients.
Read full review Pros Securely stores data on FirstData's servers so that I don't have to worry about the technical details there. Integrates well with WordPress and WooCommerce and provides a seamless user experience. Allows customers to pay while staying on site, rather than leaving and coming back like PayPal. Read full review Inventory management - It's easy to update inventories and organize items with specific tags. Client information - It's easy to update basic client information into the system and maintain easy access to their records. Visualization - It can visualize inventory quantities and helps provide a graphical representation of which department is consuming which resources. UI - The UI is pretty paired down so it's not cluttered and limits the options to only what is relevant to your given task. Read full review Cons They're too big of a company, each division seems to know only about their own area to such a specific degree that if we make an inquiry about how another division integrates with whoever we're talking to, we're told to contact the other team. Constantly finding out there is yet another team that we need to work with to troubleshoot an issue. Read full review Design - While the UI is navigable, the design looks a bit dated. Server issues - Occasionally the web-based client is too slow to process information and can result in a double input of said information. It's not life ending but a bit annoying at times. Custom Tagging - Most of the tags we input to classify inventory have to be entered manually, it would really nice to have those populate automatically. Inventory buttons - They used to have buttons that you could click to change the inventory in a given field, now you just have to enter the number in the field itself. Was much nicer to have the option of both. Read full review Likelihood to Renew
It's something we've used for a while now and we're pleased ultimately with its functionality. This is not to say its perfect, it isn't, but accomplishes a lot of what we need it to do. The fact we've been able to utilize it outside of a traditional retail environment speaks to its versatility and adaptability. For those reasons we'll continue to use until we're presented with a better alternative.
Read full review Usability
It's pretty phenomenal for inventory management/POS of functions. Relatively easy to use and incorporate into our process. The lack of customization and categorization from the client/customer tracking side of the software is its big limitations and the only frustration for a usability perspective.
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Yes it's always available. We've never had an outage issue.
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It usually loads quickly and without hesitation. There are the occasional slow moments in connectivity that can present small frustrations, but nothing majorly inhibiting. We haven't integrated it apart from being a standalone application.
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The few times we've used them, they've been really solid. The only reason they didn't a perfect 10 is that we haven't had a major hiccup by which to judge them.
Read full review Implementation Rating
It's hard to give anything a perfect 10 when it comes to implementation unless it does it all for you. Our biggest complaint was the time it took to set up everything in the software, though to be fair that's almost always going to be the case with inventory management software. The lack of auto-populate fields did slow us down some, but ultimately we got the set up done without egregious headaches, that's a win in my book.
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First Data is competive on its rate. Quality is acceptable, but not good compared to its competitors mentioned above.
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Imonggo makes things simpler given its relatively clean UI and simple options tree that results from each click.
can do more and use custom tracking more efficiently but is more of a pain to set up and maintain.
handles inventory management in a different way than Imonggo and for day to day purposes its easier for our staff to use Immongo. Imonggo lets lower level staff interact with our inventory and we can set up access for them to more akin to its typical POS service, scanning out inventory for clients.
Read full review Scalability
It works exactly as we intend the vast majority of the time. There are moments where the software is slow to respond and thus causes duplicate input of information. That may be the fault of our machine/internet connection, but it happens with enough frequency that it can be a small hiccup. Usually any hiccups that it presents can be remedied immediately.
Read full review Return on Investment Our ROI has been very positive Our company has been able to process cash receipts remotely Our processing charges have been lower Read full review Inventory management - This has been extremely helpful to track what we're using and in what quantities. Makes budgeting a lot easier and more accurate. Client engagement - It's helped us engage and maintain clients, but by the same token has proven limited as it's difficult to separate clients into custom subcategories. Grant reporting - The numbers generated through Imonggo are really helpful for providing numerical feedback to our funders. Read full review ScreenShots