Fiserv (First Data) - ICICI Merchant Services vs. Worldline Global Collect

The software which is web-based offers our employees access the portal for reporting, credit card processing remotely. This feature has been very useful during the current Covid environment.

Incentivized

This company has the biggest number of payment terminals in the world, so we went with them because it must have the most data available. And the tool does the work very well, it just feels a bit outdated or not on the cutting edge side but really works for what you need it to do. We had some hiccups in setting the rules up and the integration, might not be the simplest one to do but in the end the integration worked well.

Incentivized

• Securely stores data on FirstData's servers so that I don't have to worry about the technical details there.
• Integrates well with WordPress and WooCommerce and provides a seamless user experience.
• Allows customers to pay while staying on site, rather than leaving and coming back like PayPal.

Incentivized

• Provides lots of out of the box payments methods
• Has native extensions for Magento 2 and Salesforce Commerce Cloud
• Has a usable admin intefrace

Incentivized

• They're too big of a company, each division seems to know only about their own area to such a specific degree that if we make an inquiry about how another division integrates with whoever we're talking to, we're told to contact the other team.
• Constantly finding out there is yet another team that we need to work with to troubleshoot an issue.

Incentivized

• Look and feel
• More information about the transaction/payments
• Cost of the tool

Incentivized

First Data is competive on its rate. Quality is acceptable, but not good compared to its competitors mentioned above.

Incentivized

Ingenico ePayments has probably the best cost-to-benefit ratio. It's very versatile at its core, and the fees are not among the worst. You need to invest a little bit in your first integration, but in the long run, it pays out. In general, it provides anything you need in an eCommerce platform for the right price.

Incentivized

• Our ROI has been very positive
• Our company has been able to process cash receipts remotely
• Our processing charges have been lower

Incentivized

• Fast response time to customers
• Keeping fraud low

Incentivized