13 Ratings
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Score 4.9 out of 100
55 Ratings
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Score 8.3 out of 100

Attribute Ratings

  • PayPal Zettle is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

3.7

Fiserv (First Data) - ICICI Merchant Services

37%
7 Ratings
8.5

PayPal Zettle

85%
18 Ratings

Likelihood to Renew

Fiserv (First Data) - ICICI Merchant Services

N/A
0 Ratings
10.0

PayPal Zettle

100%
1 Rating

Usability

Fiserv (First Data) - ICICI Merchant Services

N/A
0 Ratings
9.0

PayPal Zettle

90%
1 Rating

Availability

Fiserv (First Data) - ICICI Merchant Services

N/A
0 Ratings
10.0

PayPal Zettle

100%
1 Rating

Performance

Fiserv (First Data) - ICICI Merchant Services

N/A
0 Ratings
10.0

PayPal Zettle

100%
1 Rating

Support Rating

Fiserv (First Data) - ICICI Merchant Services

N/A
0 Ratings
10.0

PayPal Zettle

100%
8 Ratings

Implementation Rating

Fiserv (First Data) - ICICI Merchant Services

N/A
0 Ratings
10.0

PayPal Zettle

100%
1 Rating

Ease of integration

Fiserv (First Data) - ICICI Merchant Services

N/A
0 Ratings
10.0

PayPal Zettle

100%
1 Rating

Product Scalability

Fiserv (First Data) - ICICI Merchant Services

N/A
0 Ratings
10.0

PayPal Zettle

100%
1 Rating

Vendor post-sale

Fiserv (First Data) - ICICI Merchant Services

N/A
0 Ratings
10.0

PayPal Zettle

100%
1 Rating

Vendor pre-sale

Fiserv (First Data) - ICICI Merchant Services

N/A
0 Ratings
10.0

PayPal Zettle

100%
1 Rating

Likelihood to Recommend

Fiserv

The software which is web-based offers our employees access the portal for reporting, credit card processing remotely. This feature has been very useful during the current Covid environment.
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PayPal

I recommend PayPal Zettle quite a bit, actually. Its flexibility is easy enough to use for people who are not used to technology. Square has good traits, too, but since so many people already have PayPal accounts, it makes it much easier to use. It is perfect for everyday use of bot large and small transactions.
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Pros

Fiserv

  • Securely stores data on FirstData's servers so that I don't have to worry about the technical details there.
  • Integrates well with WordPress and WooCommerce and provides a seamless user experience.
  • Allows customers to pay while staying on site, rather than leaving and coming back like PayPal.
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PayPal

  • The PayPal Here hardware connection is very effective, my mobile device recognizes it immediately and the PayPal Here application to receive payments also recognizes it immediately. I don't have to wait a long time like some other POS.
  • Transactions are made instantly, you just have to pass the NFC chip inside the PayPal Here system, and in a second the transaction will be carried out and it will be shown in the history of the PayPal account registered in the POS.
  • It is very easy to provide a receipt to the customer when they use their card within our PayPal Here POS system, as it allows us to digitally send a ticket to the customer and also allows us to send the invoice by email.
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Cons

Fiserv

  • They're too big of a company, each division seems to know only about their own area to such a specific degree that if we make an inquiry about how another division integrates with whoever we're talking to, we're told to contact the other team.
  • Constantly finding out there is yet another team that we need to work with to troubleshoot an issue.
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PayPal

  • While swiped payments are easy, manual entry of payment information often fails. This is a major roadblock when you are in the service industry because not everyone who is making payment is on site.
  • In almost every instance of accepting a payment, we have to call in and reverify every piece of information about our business before we are successful.
  • Whatever system they use to determine how high risk your business is can limit your usage if they get it wrong.
  • Customer service is inconsistent at best. Sometimes issues are handled quickly and easily, other time you have to jump through hoops.
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Pricing Details

Fiserv (First Data) - ICICI Merchant Services

Starting Price

Editions & Modules

Fiserv (First Data) - ICICI Merchant Services editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    PayPal Zettle

    Starting Price

    Editions & Modules

    PayPal Zettle editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Fiserv

      No answers on this topic

      PayPal

      There are no monthly costs, the only expense is the card processing fee which is lower than nearly everyone else out there.
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      Usability

      Fiserv

      No answers on this topic

      PayPal

      I absolutely LOVE this system. It is very fast and easy to use, and integrates with my eCommerce platform perfectly. The card processing fees are really low and the money is in my account quickly, even on weekends! I can either keep the funds in my PayPal account and access them with my PayPal business debit, or I can transfer them to my back (or a combination of these). The funds are always in my bank next business day. Also, it was one of the least expensive solutions out there as far as the hardware goes.
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      Reliability and Availability

      Fiserv

      No answers on this topic

      PayPal

      Adding skus was down for 1hr one day, otherwise have never experienced an outage.
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      Performance

      Fiserv

      No answers on this topic

      PayPal

      Everything is very fast. Adding products, selling products, processing cards, and receiving funds.
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      Support Rating

      Fiserv

      No answers on this topic

      PayPal

      Support hasn't been needed in the 2 years of using PayPal but I have received calls from the company in the past asking about my experience with the device that was sent to me and they were pretty helpful with advice. Support is all over the internet if needed but for emergencies, so it is best to contact them during business hours.
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      Implementation Rating

      Fiserv

      No answers on this topic

      PayPal

      It went very smoothly.
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      Alternatives Considered

      Fiserv

      First Data is competive on its rate. Quality is acceptable, but not good compared to its competitors mentioned above.
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      PayPal

      The main selection criteria were ease of use and the presence of a plugin for WooCommerce. However, in practice it turned out that an important factor is also the availability of the product for purchase in a small batch and at an affordable price. I chose PayPal Zettle because I was able to easily and simply purchase it in my country.
      Read full review

      Scalability

      Fiserv

      No answers on this topic

      PayPal

      Have not run into any limitations as of yet, with 500 SKUs entered and counting.
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      Return on Investment

      Fiserv

      • Our ROI has been very positive
      • Our company has been able to process cash receipts remotely
      • Our processing charges have been lower
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      PayPal

      • PayPal Here has allowed us to have a retail presence when we are away from our home location.
      • We have sold literally millions of dollars in merchandise at events over the last several years that we otherwise would not have been able to.
      • The only negative about PayPal Here is that we did not implement it sooner.
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