Fiserv Mortgage Director vs. Rapport Originations, from Solifi

It is not suited for long term as they are replacing it in the future. It is well suited if you do not wish to have any further enhancements made to it.

Incentivized

Rapport works great when used directly with AVImark for patient communication logs. Other systems do not integrate well and you have to copy and paste text message conversations into the patient's chart. Rapport works great for appointment confirmations and automated reminders. Text messages with links to our online forms that get sent with appointment confirmations have reduced the amount of paperwork being completed in the hospital, speeding up the exam times. Rapport does not work well for longer text messages / conversations. The dashboard is hard to view what messages have already been read and responded too, as you have delete conversations on every individual computer. The character limit for text messages also makes messaging annoying for clients to receive multiple texts, and they are not always in order. Scheduling appointments from a client's perspective is also more difficult than with other platforms we have used. It is hard to find the app and get the account set up for a lot of people.

Incentivized

• Easy to use.
• Simple screens.
• Not very complicated

Incentivized

• Being able to have an unlimited number of message templates (others do not)
• Linking text/email/phone communications directly into the patient's chart in Avimark
• Appointment confirmations and reminders

Incentivized

• They are sunsetting it without an ETA
• They are only keeping it up to date for regulations at this time
• They are not making any more enhancements to the system

Incentivized

• Text messaging dashboard
• Text character limits
• Layout / design

Incentivized

We have compared it (and currently are0 to other systems due to the fact that Fiserv is replacing it.

Incentivized

The closest match to Rapport we have used in the past is PetDesk (not an option above). We chose to switch to Rapport because we had limited templates with PetDesk and the communications were not directly entered into the patient's chart with that platform

Incentivized

• Reduced lobby wait times (forms being completed prior to check in after being automatically texted to client) > better service to clients
• Increase in in-house pharmacy purchases: texting clients links to our own online store when we receive faxed prescription requests
• Slightly cheaper than previous client communication system

Incentivized