1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6 out of 100
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6.7 out of 100

Likelihood to Recommend

Fiserv Mortgage Director (PCLender)

It is not suited for long term as they are replacing it in the future. It is well suited if you do not wish to have any further enhancements made to it.
Anonymous | TrustRadius Reviewer

Rapport Originations, from Solifi (formerly IDS)

Rapport works great when used directly with AVImark for patient communication logs. Other systems do not integrate well and you have to copy and paste text message conversations into the patient's chart. Rapport works great for appointment confirmations and automated reminders. Text messages with links to our online forms that get sent with appointment confirmations have reduced the amount of paperwork being completed in the hospital, speeding up the exam times. Rapport does not work well for longer text messages / conversations. The dashboard is hard to view what messages have already been read and responded too, as you have delete conversations on every individual computer. The character limit for text messages also makes messaging annoying for clients to receive multiple texts, and they are not always in order. Scheduling appointments from a client's perspective is also more difficult than with other platforms we have used. It is hard to find the app and get the account set up for a lot of people.
Ashley McDermott | TrustRadius Reviewer

Pros

Fiserv Mortgage Director (PCLender)

  • Easy to use.
  • Simple screens.
  • Not very complicated
Anonymous | TrustRadius Reviewer

Rapport Originations, from Solifi (formerly IDS)

  • Being able to have an unlimited number of message templates (others do not)
  • Linking text/email/phone communications directly into the patient's chart in Avimark
  • Appointment confirmations and reminders
Ashley McDermott | TrustRadius Reviewer

Cons

Fiserv Mortgage Director (PCLender)

  • They are sunsetting it without an ETA
  • They are only keeping it up to date for regulations at this time
  • They are not making any more enhancements to the system
Anonymous | TrustRadius Reviewer

Rapport Originations, from Solifi (formerly IDS)

  • Text messaging dashboard
  • Text character limits
  • Layout / design
Ashley McDermott | TrustRadius Reviewer

Alternatives Considered

Fiserv Mortgage Director (PCLender)

We have compared it (and currently are0 to other systems due to the fact that Fiserv is replacing it.
Anonymous | TrustRadius Reviewer

Rapport Originations, from Solifi (formerly IDS)

The closest match to Rapport we have used in the past is PetDesk (not an option above). We chose to switch to Rapport because we had limited templates with PetDesk and the communications were not directly entered into the patient's chart with that platform
Ashley McDermott | TrustRadius Reviewer

Return on Investment

Fiserv Mortgage Director (PCLender)

No answers on this topic

Rapport Originations, from Solifi (formerly IDS)

  • Reduced lobby wait times (forms being completed prior to check in after being automatically texted to client) > better service to clients
  • Increase in in-house pharmacy purchases: texting clients links to our own online store when we receive faxed prescription requests
  • Slightly cheaper than previous client communication system
Ashley McDermott | TrustRadius Reviewer

Pricing Details

Fiserv Mortgage Director (PCLender)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rapport Originations, from Solifi (formerly IDS)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Add comparison