What users are saying about
4 Ratings
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Score 6.5 out of 100
1 Rating
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Score 8 out of 100

Likelihood to Recommend

Fishbowl Manufacturing (FBM)

The purchasing function is very good - tracking and linking parts to sales orders, shortage reports, and part summaries.
Anonymous | TrustRadius Reviewer

Orderwave

If you manage orders of physical goods, Orderwave works just fine! They integrate with many e-comm platforms and are generally well-suited to those who sell products on their site, who want to send automated order receipts and confirmation emails, and for accounting purposes to tally up total sales (including taxes, shipping costs, etc.). The fact that they also integrate with our email platform makes it extra useful so I can really hone in on segmentation and order history. That's pretty invaluable to me, as an email marketer. If you don't sell goods, I can't see it being appropriate
Steffany Winkelmann | TrustRadius Reviewer

Pros

Fishbowl Manufacturing (FBM)

  • Inventory control - provides easy/accurate reports. Also, cycle counts can be done at any time. The warehouse team was easily trained.
  • Sales Orders - Fishbowl allowed us to have the sales orders accessible to everyone and linked the customers' purchase order to the orders and work orders (within the system). It no longer needs to be manually linked.
  • Custom reports - for a small fee we had reports customized specifically for our company.
  • Link to Quickbooks - invoices generated directly after closure of sales order.
Anonymous | TrustRadius Reviewer

Orderwave

  • Order management is clearly important when you run an e-commerce platform. As I can only speak from a marketing perspective (not business intelligence or finance), please know I may be limited in what I know/share. It's seriously a ridiculously useful piece of software. Anyhow. Orderwave allows me to pull in order information into Listrak, our ESP (email service provider). With this information, I can segment on SO many levels such as order total, number of orders, date of last (or all) purchase(s), what was purchased, over what period of time X items were purchased.... the options are limitless.
  • Because I do a lot of testing with my emails - testing the whole customer experience from receiving an email to completing an order - I need the ability to review order information (name, address, items purchased, S&H info, tax info, etc. etc.). While our admin manages all the customization of that order receipt, I'm able to quickly make any changes necessary in the back end, like if I'm seeing a pricing discrepancy between what is advertised on our site and what the final order purchase was (usually due to the way we set up a bundle product and not an issue with the platform).
  • It's really, really easy to see if we have available inventory of select SKUs that we are about to promote. It also gives me an idea if there is an issue with syncing between SAP and Orderwave, or Orderwave and Magento (our e-comm platform).
Steffany Winkelmann | TrustRadius Reviewer

Cons

Fishbowl Manufacturing (FBM)

  • In some instances when the sales orders contain "non inventory items," it is difficult to split up these items (i.e. design contract items) once they have been put into the system. The work flow is not intuitive to know what needs to be backed out, etc. For example, if a sales order is placed with a contract for $1000 but the next day we need to bill out only $600 ($400 later) - the entire $1000 gets billed out and can't be retracted.
  • Shipping memos/packing lists - the link between the Quickbooks invoice number would be nice.
  • Adding files to the vendor/part area, so I don't need to go to our PLM system to get the files.
Anonymous | TrustRadius Reviewer

Orderwave

  • I'm not the biggest fan of their email platform, but it does exactly what it needs to do... I just like drag & drop email builders. In addition, I've found that at times the code editor doesn't expand very large, so I often have to copy & paste into a separate code editor (such as Sublime Text) to edit a few lines of code. While the WYSIWYG editor opens in a new window allowing it to more easily expand, I don't get that with the code editor (at least not in Chrome on Mac).
  • Support documentation is still a little difficult to manage, but I have noticed truly significant improvements and am more easily able to find the things I need. Our AM is able to help me when I can't find something, which is a big help. I'm sure in time it will improve more.
  • The overall look and feel feels old. Like the email platform, it does exactly what it needs to do and it does it well without issue. But the innards feel like Windows XP in 2018. The walls are sturdy and supportive; it just needs a new coat of paint. :)
Steffany Winkelmann | TrustRadius Reviewer

Support Rating

Fishbowl Manufacturing (FBM)

Fishbowl Manufacturing (FBM) 7.0
Based on 1 answer
Originally the support for Fishbowl was very poor. It was hard to get anyone to help. In the last 12 - 14 months, it has greatly improved and if it continues this way I would certainly rate it higher.
Anonymous | TrustRadius Reviewer

Orderwave

No score
No answers yet
No answers on this topic

Alternatives Considered

Fishbowl Manufacturing (FBM)

Arena is very powerful and user friendly - but not an inventory control system - yet the bill of materials input far exceeds that of Fishbowl.Fishbowl has improved in the 3 years we have had it. However, there are things with Fishbowl that are still difficult, ie. splitting an order once it has been input, (sometimes it works, other times we wonder what we did wrong). Once a manufacture order has been set it cannot be changed even if a part has to be changed (due to purchase issues), and sales orders don't seem to allow "down payments" - or if it does, it is not easily understood. Fishbowl is far better than our previous Access database system. Tracking parts is much easier.
Anonymous | TrustRadius Reviewer

Orderwave

I wasn't involved in the purchasing decision of Orderwave, but I am familiar with IBM Order Management (used in the past) and much prefer Orderwave. It's cleaner and the information I need is more direct an apparent. Despite it's 'old' look, it's far more effective and far easier to use. I need easy. My day is spent between 10+ applications and if something isn't easy to use, I just won't use it. Orderwave lets me do my job well
Steffany Winkelmann | TrustRadius Reviewer

Return on Investment

Fishbowl Manufacturing (FBM)

  • Overall FBM has saved our company money. Our inventory is more accurate. Previously we used a home grown, Access data base. We have decreased our cost in the inventory/purchasing area by about 15%.
  • Our parts are easier to track in the system - from sales order/purchasing/work order/inventory.
Anonymous | TrustRadius Reviewer

Orderwave

  • It has really helped us with business intelligence and gathering more information on who our customers are, what they have (or haven't) purchased, and how we can more effectively market to them. The BI has also helped our telemarketing side (with the call center) better understand what products are most frequently ordered over the phone vs online.
  • Managing stock levels is super easy and allows our marketing team to more effectively merchandise and promote products. Without this, we would just be guessing what we should promote.
  • I think one of the biggest ROI pieces has been the customizability of the Order Confirmation email. We have a dynamic tool that our email provider offers that serves up products based on what the customer has ordered, viewed, and abandoned, so we can dynamically populate those products in the Order Confirmation email. Orderwave helped us create a custom variable that we could use with our ESP's dynamic code, and we've seen an increase (~3-4%) in sales from the Confirmation email.
Steffany Winkelmann | TrustRadius Reviewer

Screenshots

Fishbowl Manufacturing (FBM)

Pricing Details

Fishbowl Manufacturing (FBM)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Orderwave

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

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