Five9 Intelligent Virtual Agent vs. Google Assistant

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Five9 Intelligent Virtual Agent
Score 9.1 out of 10
N/A
Five9 Intelligent Virtual Agent, based on Inference Studio which was developed by Inference Solutions and acquired by Five9 October 2020, is a web based visual tool that enables users to build AI-Powered Intelligent Virtual Agents to help businesses of all sizes automate their customer care workloads.N/A
Google Assistant
Score 8.0 out of 10
N/A
Users can build custom conversational experiences using Google Assistant’s voice and visual APIs. Take users on journeys through a product, using Assistant’s natural language understanding (NLU) capabilities and developer tools.N/A
Pricing
Five9 Intelligent Virtual AgentGoogle Assistant
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Five9 Intelligent Virtual AgentGoogle Assistant
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Five9 Intelligent Virtual AgentGoogle Assistant
Top Pros

No answers on this topic

Top Cons

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Best Alternatives
Five9 Intelligent Virtual AgentGoogle Assistant
Small Businesses
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Medium-sized Companies
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Enterprises
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User Ratings
Five9 Intelligent Virtual AgentGoogle Assistant
Likelihood to Recommend
9.0
(1 ratings)
8.0
(1 ratings)
User Testimonials
Five9 Intelligent Virtual AgentGoogle Assistant
Likelihood to Recommend
Five9
It works great in the pre-qualify area
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Google
  1. For quick timing and scheduling calls - As I can just say, ok google, I want to have a call with {teammate's name} today, can you find a. time of 30mins for me sometime this week?
  2. Can you answer on the design pattern which Netflix uses for next video
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Pros
Five9
  • pre qualify processing
  • real time analytics
  • scores calls quality
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Google
  • To-do lists and task boards so I can work on it better, and can ask quickly on what I need to do.
  • Saves time and increases efficiency - I can ask and can answer relevant answers
  • Set-up meetings - quickly scheduling and checking for time which suits all people
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Cons
Five9
  • more training would be good
  • documentation and case study materia;
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Google
  • It switches on without even calling sometimes, which makes me little insecure
  • Has few trouble with hindi accent, tough for me (indian)
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Alternatives Considered
Five9
It does an excellent cost-effective job
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Google
I chose this because it was easier for me and can be accessed via mobile and laptop too because it enables cross device support because it helps in adding more depth to my life, and can help me save tons of time.
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Return on Investment
Five9
  • pre qualify process is big
  • real time analytics are great
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Google
  • positive because it saves my time and improves productivity
  • I can do quick research based on my thoughts and even asking it to write notes
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ScreenShots