Five9 Intelligent Virtual Agent vs. Intercom
Five9 Intelligent Virtual Agent vs. Intercom
Product | Rating | Most Used By | Product Summary | Starting Price |
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Five9 Intelligent Virtual Agent | N/A | Five9 Intelligent Virtual Agent, based on Inference Studio which was developed by Inference Solutions and acquired by Five9 October 2020, is a web based visual tool that enables users to build AI-Powered Intelligent Virtual Agents to help businesses of all sizes automate their customer care workloads. | N/A | |
Intercom | N/A | Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams. | $39 per month per seat |
Five9 Intelligent Virtual Agent | Intercom | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | ||||||||||||||
More Pricing Information |
Five9 Intelligent Virtual Agent | Intercom | |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Five9 Intelligent Virtual Agent | Intercom | |
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Small Businesses | ZoomInfo Chat Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Five9 Intelligent Virtual Agent | Intercom | |
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Likelihood to Recommend | 9.0 (1 ratings) | 9.0 (260 ratings) |
Likelihood to Renew | - (0 ratings) | 8.9 (19 ratings) |
Usability | - (0 ratings) | 8.8 (168 ratings) |
Availability | - (0 ratings) | 9.1 (1 ratings) |
Performance | - (0 ratings) | 9.1 (1 ratings) |
Support Rating | - (0 ratings) | 7.1 (10 ratings) |
Online Training | - (0 ratings) | 8.1 (2 ratings) |
Implementation Rating | - (0 ratings) | 7.5 (5 ratings) |
Product Scalability | - (0 ratings) | 9.1 (1 ratings) |
Five9 Intelligent Virtual Agent | Intercom | |
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Likelihood to Recommend | Five9 | Intercom |
Pros | Five9 | Intercom |
Cons | Five9 | Intercom |
Likelihood to Renew | Five9 No answers on this topic | Intercom |
Usability | Five9 No answers on this topic | Intercom |
Reliability and Availability | Five9 No answers on this topic | Intercom |
Performance | Five9 No answers on this topic | Intercom |
Support Rating | Five9 No answers on this topic | Intercom |
Online Training | Five9 No answers on this topic | Intercom |
Implementation Rating | Five9 No answers on this topic | Intercom |
Alternatives Considered | Five9 | Intercom |
Return on Investment | Five9 | Intercom |
ScreenShots | Intercom Screenshots |