Five9 Intelligent Virtual Agent vs. Luma

It works great in the pre-qualify area

Incentivized

I can fast chat, share files, share screens, present, and collaborate on any work through a streamlined interface. it is very easy to use and accessible worldwide for meetings despite long distances between users, You can use it to meet people virtually using video and audio, making it easy to connect with people across borders. It saves a lot of time and is effective for both discussion and work meetings.

Incentivized

• pre qualify processing
• real time analytics
• scores calls quality

Incentivized

• It provides quick replies to the customer with chat it has AI which determines and replies to frequently asked questions.
• Without stating the whole sentence it understands what the user is going to express it helps to get a better approach in terms of communication stability.
• The best part is effective and satisfactory support given by he service owners.

Incentivized

• more training would be good
• documentation and case study materia;

Incentivized

• more accessibility
• mprovement in the Spanish language
• a friendlier system

Incentivized

It does an excellent cost-effective job

Incentivized

1. Cheaper 2. More user friendly for both the organisers and attendees 3. Better design

Incentivized

• pre qualify process is big
• real time analytics are great

Incentivized

• It is a somewhat complex tool to use where the learning curve can be high, but in the long run, customer service agents feel that the work is lighter. They are able to attend and prioritize customer calls making all customers feel satisfied with our services.
• The purchase of this software is an investment that is undoubtedly worthwhile because, in the medium and long term, the sales department will work better and will be much more productive.

Incentivized