Five9 Intelligent Virtual Agent vs. UJET

Five9 Intelligent Virtual Agent

UJET

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Five9 Intelligent Virtual Agent	Score 9.1 out of 10	N/A	Five9 Intelligent Virtual Agent, based on Inference Studio which was developed by Inference Solutions and acquired by Five9 October 2020, is a web based visual tool that enables users to build AI-Powered Intelligent Virtual Agents to help businesses of all sizes automate their customer care workloads.	N/A
UJET	Score 9.3 out of 10	N/A	UJET is presented as a cloud contact center platform for the smartphone era. By modernizing digital and in-app experiences, UJET aims to unify the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers.	N/A

Pricing

Five9 Intelligent Virtual Agent

UJET

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Five9 Intelligent Virtual Agent	UJET
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

—

More Pricing Information

Community Pulse
	Five9 Intelligent Virtual Agent	UJET
Top Pros	Pro Real time Pro Time analytics Pro Real time analytics	Pro Number of calls Pro Outbound calls Pro Transfer calls
Top Cons	Minus Sales organization Minus Bi weekly Minus Speed quickly	Minus Crm integration Minus Advanced reporting Minus Trouble shooting

Features

Five9 Intelligent Virtual Agent

UJET

Contact Center Software

Comparison of Contact Center Software features of Product A and Product B
	Five9 Intelligent Virtual Agent - Ratings	UJET 8.3 2 Ratings 1% below category average
Agent dashboard	00 Ratings	9.02 Ratings
Validate callers	00 Ratings	8.52 Ratings
Outbound response	00 Ratings	8.52 Ratings
Call forwarding	00 Ratings	7.01 Ratings
Click-to-call (CTC)	00 Ratings	8.52 Ratings
Warm transfer	00 Ratings	9.02 Ratings
Predictive dialing	00 Ratings	8.52 Ratings
Interactive voice response	00 Ratings	8.52 Ratings
REST APIs	00 Ratings	7.01 Ratings
Call scripts	00 Ratings	7.42 Ratings
Call tracking	00 Ratings	8.52 Ratings
CRM software integration	00 Ratings	9.02 Ratings

Workforce Optimization (WFO)

Comparison of Workforce Optimization (WFO) features of Product A and Product B
	Five9 Intelligent Virtual Agent - Ratings	UJET 7.9 1 Ratings 4% below category average
Inbound call routing	00 Ratings	7.01 Ratings
Omnichannel inbound routing	00 Ratings	8.01 Ratings
Recording	00 Ratings	9.01 Ratings
Quality management	00 Ratings	8.01 Ratings
Call analytics	00 Ratings	8.01 Ratings
Historical reporting	00 Ratings	8.01 Ratings
Live reporting	00 Ratings	8.01 Ratings
Customer surveys	00 Ratings	7.01 Ratings
Customer interaction analytics	00 Ratings	8.01 Ratings

Best Alternatives
	Five9 Intelligent Virtual Agent	UJET
Small Businesses	ZoomInfo Chat Score 9.0 out of 10	CloudTalk Score 9.5 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	Bright Pattern Contact Center Score 10.0 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	Google Cloud Contact Center AI Score 8.9 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Five9 Intelligent Virtual Agent	UJET
Likelihood to Recommend	9.0 (1 ratings)	9.0 (2 ratings)

User Testimonials
	Five9 Intelligent Virtual Agent	UJET
Likelihood to Recommend	Five9 It works great in the pre-qualify area Incentivized SM steven mikutel Information Technology Auditor Read full review	UJET Great value for the money. They are always releasing new features, their support team is very responsive and they care about the customer experience. Overall I would say they are working to provide a product that is valuable, useful, and intuitive. Specifically, well-suited areas include: the IVR system, routing, and configuration Areas we have not explored include the chat service and virtual agent but they seem like worthwhile tools to explore. Incentivized Verified User Anonymous Read full review
Pros	Five9 pre qualify processing real time analytics scores calls quality Incentivized SM steven mikutel Information Technology Auditor Read full review	UJET Tracking number of calls and chats everyday Tracking Average handle time View calls waiting in the queue Incentivized Verified User Anonymous Read full review
Cons	Five9 more training would be good documentation and case study materia; Incentivized SM steven mikutel Information Technology Auditor Read full review	UJET CRM integration customization Advanced Reporting SSO Integration Incentivized Verified User Anonymous Read full review
Alternatives Considered	Five9 It does an excellent cost-effective job Incentivized SM steven mikutel Information Technology Auditor Read full review	UJET UJET is better when it comes to tracking AHT and the number of interactions. It also provides us with real-time CSAT Incentivized Verified User Anonymous Read full review
Return on Investment	Five9 pre qualify process is big real time analytics are great Incentivized SM steven mikutel Information Technology Auditor Read full review	UJET There were a few system outages, they have since implemented a business continuity plan Their onboarding support was really good They built out an integration to Assembled which is great for workforce management Incentivized Verified User Anonymous Read full review
ScreenShots