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Five9 Intelligent Virtual Agent vs. Salesforce Einstein Bots

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Five9 Intelligent Virtual Agent
Score 9.3 out of 10
N/A
Five9 Intelligent Virtual Agent, based on Inference Studio which was developed by Inference Solutions and acquired by Five9 October 2020, is a web based visual tool that enables users to build AI-Powered Intelligent Virtual Agents to help businesses of all sizes automate their customer care workloads.N/A
Einstein Bots
Score 7.6 out of 10
N/A
Salesforce' Einstein Bots provide customers with intelligent, self-service bots. Requires Service UE or Digital Engagement. It is a self-service solution and add-on to the Salesforce Service Cloud, and is available with a Enterprise or Unlimited edition.
$50
per month per 100 conversations
Pricing
Five9 Intelligent Virtual AgentSalesforce Einstein Bots
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Five9 Intelligent Virtual AgentEinstein Bots
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Five9 Intelligent Virtual AgentSalesforce Einstein Bots
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
Five9 Intelligent Virtual AgentSalesforce Einstein Bots
Small Businesses
ZoomInfo Chat
ZoomInfo Chat
Score 8.0 out of 10
Smith.ai Live Website Chat
Smith.ai Live Website Chat
Score 9.0 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Five9 Intelligent Virtual AgentSalesforce Einstein Bots
Likelihood to Recommend
9.0
(1 ratings)
6.4
(1 ratings)
User Testimonials
Five9 Intelligent Virtual AgentSalesforce Einstein Bots
Likelihood to Recommend
Five9
It works great in the pre-qualify area
SM
steven mikutel
Information Technology Auditor
Read full review
Salesforce
scenarios based on your experience where Salesforce Einstein Bots is well suited:
  • self service options on chat developments
scenarios where it is less appropriate
  • N/A
Verified User
Anonymous
Read full review
Pros
Five9
  • pre qualify processing
  • real time analytics
  • scores calls quality
SM
steven mikutel
Information Technology Auditor
Read full review
Salesforce
  • Easily configured
  • Allow code
  • Integrates with Chat solution
Verified User
Anonymous
Read full review
Cons
Five9
  • more training would be good
  • documentation and case study materia;
SM
steven mikutel
Information Technology Auditor
Read full review
Salesforce
  • Allow bigger text messages
  • Be more clear when using html
  • Call other variables available in the org
Verified User
Anonymous
Read full review
Alternatives Considered
Five9
It does an excellent cost-effective job
SM
steven mikutel
Information Technology Auditor
Read full review
Salesforce
No answers on this topic
Return on Investment
Five9
  • pre qualify process is big
  • real time analytics are great
SM
steven mikutel
Information Technology Auditor
Read full review
Salesforce
  • We were able to assist customers with the self service option, without wasting effort from a real CS advisor
Verified User
Anonymous
Read full review
ScreenShots