Five9

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Five9	Score 8.2 out of 10	N/A	Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording.	N/A

Pricing

Five9

Editions & Modules

Core: Contact sales team
Contact sales team
Premium: Contact sales team
Contact sales team
Optimum: Contact sales team
Contact sales team
Ultimate: Contact sales team
Contact sales team

Offerings

Pricing Offerings
Five9
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes

Entry-level Setup Fee

No setup fee

Additional Details

Five9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing

More Pricing Information

Community Pulse
	Five9
Considered Both Products	Five9 Verified User Employee Chose Five9 Five9 has way better features than RingCentral - Five9 has way better features including the Call script, software integration, and ability to manage outbound campaigns while RingCentral doesn't allow these features Incentivized Helpful? Verified User Account Manager Chose Five9 Five9 allows to call automatically to the leads in Hubspot, this wasn’t possible with JustCall. Incentivized Helpful? Verified User Manager Chose Five9 Initially selected Five9 but have since switched to RingCentral which has given us what we needed. Better CRM integration, simpler and in my opinion more robust reporting capabilities and the same omnichannel solution at a fraction of the cost. Incentivized Helpful? Verified User Representative Chose Five9 I currently use Gong.io at my current company, I really like the dashboard of Gong. Incentivized Helpful? AB Alexis Blanco Bilingual Interpreter Chose Five9 Five9 has delivered nothing but excellence ever since we started with the program Incentivized Helpful? Verified User General Manager Chose Five9 We started evaluating Zendesk Talk when Five9 lost integration with Zendesk, as we use Zendesk as our primary CS database and issue tracker. However, Five9 offers better ROI than Zendesk Talk given we require unlimited minutes for our requirements, thus we continue with our … Incentivized Helpful? Verified User Strategist Chose Five9 While we use Invoca and LeadsPedia for more granular tracking and data, Five9 has always sort of been the end all be all. If it's in Five9, it's pretty concrete that the info in Five9 is the correct information. It doesn't matter which campaign a call came through, if it came … Incentivized Helpful? Verified User Manager Chose Five9 We recommend Five9, with 2 major reasons: Its flexibility on contract terms and base contacts are less restrictive. Incentivized Helpful? Shanna Baty Paralegal/Supervisor Chose Five9 I have not used another dialer system other than Five9. Before Five9, we dialed our clients with lists and standard phone systems. Incentivized Helpful? Verified User Manager Chose Five9 We felt that Five9 was superior to Genesys PureCloud because of Five9's ability to better manage outbound dialing campaigns. Genesys PureCloud required automation rules to reset/refresh the list position which meant that it was impossible to keep up with our aggressive dialing … Incentivized Helpful? Valery Mezentsau IT Department Manager Chose Five9 Used solutions from Cisco, VICI, SkySwitch in the past. Comparing cost, resources, and deployment time, Five9 wins for sure. Incentivized Helpful? Horacio Carcamo Product Development Asst. Chose Five9 Five9 has some of the same features as competitors but offers other features that help users better complete their tasks. This could be tasks such as putting calls on hold, logging calls and reports, and multitasking on the system platform. Overall, Five9 feels very easy to use … Incentivized Helpful? Sally Emch President Chose Five9 We started with InContact and were very disappointed that you could not make changes without incurring costs for each program or project. Five9 allows us to adjust to any new clients needs without incurring costs. Incentivized Helpful? Verified User Director Chose Five9 I've used RingCentral, LiveOps, and Sendbloom Contact in my sales career so far. Five9 is more sophisticated and offers more customizable features than all the above products. Only RingCentral and Five9 have texting ability, but neither solution is perfect at threading … Incentivized Helpful? Verified User Project Manager Chose Five9 I would use Five9 verses another application because it is user friendly. You can add users and manage them as your business grows, and have your stats easily accessible. The ability to use it remotely is a huge factor as well. Helpful? Verified User Manager Chose Five9 Five9 blows Serenova out of the water. Serenova is an immature platform compared to Five9. Five9 provides many features that Serenova does not and is a much more stable platform, which is absolutely critical in our 24/7/365 environment. Incentivized Helpful? Verified User Administrator Chose Five9 Better than the old ShoreTel Director we had prior to deploying Five9. But could be better! Incentivized Helpful? Matt Zemon President & CEO Chose Five9 We felt Five9 was the stronger and more cost effective solution for us. Incentivized Helpful? Corbin McCabe Account Services Manager Chose Five9 When we chose Five9, it was largely due to the research of features and functionality, plus hearing good things about it from other contact centers in our area. One huge edge that Five9 has compared with other dialers...is that you don't pay per minute of talk time (unless it's … Incentivized Helpful? Verified User Executive Chose Five9 We looked at the differences and though it looked like a great piece of software, it was very expensive, and had a lot of features that we didn't need at the time. We may look back at them in the future, but right now Five9 suits our needs and we save a little money in the … Incentivized Helpful? Sean Conyette Director of Sales and Customer Support Chose Five9 I looked at 10 solutions and for the price along with the functionality, ease of use, ease of integration and new features such as agent desktop. I believe this solution provided the biggest bang for your buck. Incentivized Helpful? Ariana Thompson Support Improvement Manager Chose Five9 I've used RingCentral, Zendesk Voice, and ifbyphone. RingCentral and ifbyphone were clunky workarounds and were our backup to Zendesk Voice, which had several large issues that Five9 corrected. Zendesk Voice, while integrated with our ticketing system, would often lose … Incentivized Helpful? Verified User Manager Chose Five9 Five9 met our main requirement of integrating with Zendesk. We evaluated other products that provided more robust options as far as IVR set up and voice data analytics, both for QA and for driving insights through voice recording analysis. That's interesting, but not essential … Incentivized Helpful? Kristin Page Senior Recruiter Chose Five9 I believe Five9 is more effective. Incentivized Helpful?
Top Pros	Pro Call center Pro Easy to use Pro Inbound and outbound
Top Cons	Minus Customer support Minus User interface Minus Java based

Features

Five9

Contact Center Software

Comparison of Contact Center Software features of Product A and Product B
	Five9 8.9 12 Ratings 6% above category average
Agent dashboard	9.212 Ratings
Validate callers	9.012 Ratings
Outbound response	9.011 Ratings
Call forwarding	9.39 Ratings
Click-to-call (CTC)	8.910 Ratings
Warm transfer	9.310 Ratings
Predictive dialing	9.410 Ratings
Interactive voice response	9.09 Ratings
REST APIs	9.27 Ratings
Call scripts	6.710 Ratings
Call tracking	9.112 Ratings
Multichannel integration	8.511 Ratings
CRM software integration	9.011 Ratings

Workforce Optimization (WFO)

Comparison of Workforce Optimization (WFO) features of Product A and Product B
	Five9 8.4 21 Ratings 2% above category average
Inbound call routing	9.110 Ratings
Omnichannel inbound routing	9.48 Ratings
Recording	8.011 Ratings
Quality management	7.221 Ratings
Call analytics	8.612 Ratings
Historical reporting	7.612 Ratings
Live reporting	8.710 Ratings
Customer interaction analytics	8.210 Ratings

Best Alternatives
	Five9
Small Businesses	CloudTalk Score 9.5 out of 10
Medium-sized Companies	Bright Pattern Contact Center Score 10.0 out of 10
Enterprises	Google Cloud Contact Center AI Score 8.9 out of 10
All Alternatives	View all alternatives

User Ratings
	Five9
Likelihood to Recommend	8.3 (36 ratings)
Support Rating	8.0 (8 ratings)

User Testimonials
	Five9
Likelihood to Recommend	Five9 Five9 is suited for both large-scale and small-scale companies. If your company deals with marketing more than the technical aspect, Five9 gives a mode of communication and getting in touch with our customer or client in the most reliable way rather than setting physical meetings. In the covid period, Five9 has made it easier to work on calls. Verified User Anonymous Read full review
Pros	Five9 Easy dialing and call logging. The process of starting or answering a call, then logging a call disposition with its notes, is simple and easy. Voicemail drops. You can pre-record voicemails to leave for customers without needing to speak the voicemail content each time. This is a huge timesaver for our reps. You can customize the call dispositions / call labels to match what's used in your CRM. Incentivized Verified User Anonymous Read full review
Cons	Five9 Java based desktop application is a pain to keep updated. The user interface for the agent desktop application is clunky and outdated. It could use a facelift. The help center for documentation isn't well organized and the documentation needs substantial editing. Incentivized Ariana Thompson Support Improvement Manager Read full review
Support Rating	Five9 Five9's Customer Support team is also based in Manila Philippines, thus turnaround email response times for our reported issues are great for our requirements. Their CS agents also facilitate mobile calls to followup on outstanding issues and operate on a 24/7 schedule. We've also had experience working with the senior tech agents to investigate recurring issues to completion. Incentivized Verified User Anonymous Read full review
Alternatives Considered	Five9 Initially selected Five9 but have since switched to RingCentral which has given us what we needed. Better CRM integration, simpler and in my opinion more robust reporting capabilities and the same omnichannel solution at a fraction of the cost Incentivized Verified User Anonymous Read full review
Return on Investment	Five9 Cost savings: Five9 replaced a premise-based outbound dialer and a different virtual call center solution for inbound. Cost savings: Five9's voice over IP is less expensive than the land lines we were using. Cost savings: Five9 requires significantly less management than our previous solutions. Incentivized Matt Zemon President & CEO Read full review
ScreenShots	Five9 Screenshots