Calabrio Teleopti WFM vs. Five9
Calabrio Teleopti WFM vs. Five9
Product | Rating | Most Used By | Product Summary | Starting Price |
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Calabrio Teleopti WFM | N/A | Swedish company Teleopti offers their eponymous workforce management system, Teleopti WFM, which may be used for call centers, back offices, branches and stores. It integrates with ZOOM International's ZOOM Quality Management (QM) Suite for a total call center optimization solution. | N/A | |
Five9 | N/A | Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording. | N/A |
Calabrio Teleopti WFM | Five9 | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Five9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing | ||||||||||||||
More Pricing Information |
Calabrio Teleopti WFM | Five9 | |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Calabrio Teleopti WFM | Five9 | |
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Small Businesses | 8x8 Contact Center Score 7.6 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Genesys Multicloud CX (discontinued) Score 7.5 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Calabrio Teleopti WFM | Five9 | |
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Likelihood to Recommend | 9.1 (9 ratings) | 8.3 (36 ratings) |
Usability | 9.0 (1 ratings) | - (0 ratings) |
Support Rating | - (0 ratings) | 8.0 (8 ratings) |
Calabrio Teleopti WFM | Five9 | |
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Likelihood to Recommend | Calabrio | Five9 |
Pros | Calabrio | Five9 |
Cons | Calabrio | Five9 |
Usability | Calabrio | Five9 No answers on this topic |
Support Rating | Calabrio No answers on this topic | Five9 |
Alternatives Considered | Calabrio | Five9 |
Return on Investment | Calabrio | Five9 |
ScreenShots | Five9 Screenshots |