Five9 vs. Mattersight Predictive Behavioral Routing (discontinued)
Five9 vs. Mattersight Predictive Behavioral Routing (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
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Five9 | N/A | Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording. | N/A | |
Mattersight PBR | Enterprise companies (1,001+ employees) | The former Mattersight Predictive Behavioral Routing was a solution to route inbound calls to agents best able to handle any particular kind of call. The product is no longer available for sale since NICE System's acquisition of Mattersight. | N/A |
Five9 | Mattersight Predictive Behavioral Routing (discontinued) | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Five9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing | — | ||||||||||||||
More Pricing Information |
Five9 | Mattersight Predictive Behavioral Routing (discontinued) | |
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Top Pros | ||
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Five9 | Mattersight Predictive Behavioral Routing (discontinued) | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | 8x8 Contact Center Score 7.7 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Eleveo Score 9.1 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Calabrio Teleopti WFM Score 7.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Five9 | Mattersight Predictive Behavioral Routing (discontinued) | |
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Likelihood to Recommend | 8.3 (36 ratings) | 7.6 (4 ratings) |
Usability | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | 8.0 (8 ratings) | - (0 ratings) |
Five9 | Mattersight Predictive Behavioral Routing (discontinued) | |
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Likelihood to Recommend | Five9 | Discontinued Products |
Pros | Five9 | Discontinued Products |
Cons | Five9 | Discontinued Products |
Support Rating | Five9 | Discontinued Products No answers on this topic |
Alternatives Considered | Five9 | Discontinued Products |
Return on Investment | Five9 | Discontinued Products |
ScreenShots | Five9 Screenshots |