What users are saying about
33 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
136 Ratings
33 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.9 out of 100

RingCentral

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
136 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Likelihood to Recommend

Five9

Well suited:Environments that don't require texting, and where users are highly technical and able to troubleshoot on your own. We've found that we need an internal tools manager AND an expert on each sales/support team to successfully onboard new team members and ensure current team members know how to use the tool.Not well-suited
  1. Organizations that rely on texting.
  2. Organizations with low tech literacy on their teams.
  3. Organizations with little ability to manage tools like this.
Anonymous | TrustRadius Reviewer

RingCentral

RingCentral is solid as a platform and does offer a full host of features to end-users and admins alike. It would fit well in many medium to large organisations who need IVR, call routing, answering services, hunt groups, and more. It is not very well suited for small companies or those with large call centres.
Tristan Dobbs | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Five9
7.9
RingCentral
Agent dashboard
Five9
7.0
RingCentral
Validate callers
Five9
8.0
RingCentral
Outbound response
Five9
8.0
RingCentral
Call forwarding
Five9
6.0
RingCentral
Warm transfer
Five9
7.0
RingCentral
Predictive dialing
Five9
8.0
RingCentral
Call tracking
Five9
9.0
RingCentral
Multichannel integration
Five9
9.0
RingCentral
CRM software integration
Five9
9.0
RingCentral

Workforce Optimization (WFO)

Five9
8.9
RingCentral
Inbound call routing
Five9
9.0
RingCentral
Recording
Five9
9.0
RingCentral
Quality management
Five9
8.6
RingCentral
Call analytics
Five9
9.0
RingCentral
Historical reporting
Five9
9.0
RingCentral
Live reporting
Five9
9.0
RingCentral

Cloud PBX

Five9
RingCentral
8.3
Hosted PBX
Five9
RingCentral
9.0
Multi-level Interactive Voice Response (IVR)
Five9
RingCentral
8.1
User templates
Five9
RingCentral
8.1
Call reports
Five9
RingCentral
7.8
Directory of employee names
Five9
RingCentral
8.7

Call Management

Five9
RingCentral
8.6
Answering rules
Five9
RingCentral
8.8
Call recording
Five9
RingCentral
8.9
Call park
Five9
RingCentral
8.5
Call screening
Five9
RingCentral
8.1
Message alerts
Five9
RingCentral
8.6

VoIP system collaboration

Five9
RingCentral
8.4
Video conferencing
Five9
RingCentral
8.5
Audio conferencing
Five9
RingCentral
8.5
Video screen sharing
Five9
RingCentral
8.6
Instant messaging
Five9
RingCentral
8.0

Mobile apps

Five9
RingCentral
8.6
Mobile app for iOS
Five9
RingCentral
8.7
Mobile app for Android
Five9
RingCentral
8.5

Pros

Five9

  • Availability- Five9 has servers in multiple regions and an entire team monitoring 24/7 to make sure we do not have down time.
  • Scalability- We can quickly increase our licenses up and down based on the needs of our clients.
  • Security- We do not have to worry about security.
  • Quality of voice- we are able to use Five9's soft phones and sustain a high quality of voice.
  • Single code set and cloud based software as a service. Competitors we looked at were typically more of a collection of applications.
  • Speed/Ease of use- We can manage Five9 with a single administrator vs an IT department.
  • Compliance- for outbound dialing compliance is built in. We also use their TCPA solution for dialing cellular phones.
  • Future proof: Five9 continues to invest in making their virtual contact center better. This in turn makes our service offering stronger.
Matt Zemon | TrustRadius Reviewer

RingCentral

  • Call forwarding. If I am not near my desk, any calls with forward to my cell phone after two rings on my business line.
  • Inter-department calling. If one of my colleagues has a question for me, they can simply go to the Contacts section and have access to calling any members of our company with the click of a button.
  • Faxing. In this day and age not many people use faxing, and so when a random situation calls for it I had previously been unable to oblige the partner/client. Now I can send a fax with a simple click of a button, instead of time traveling back to 2002 when fax machines were prevalent.
Jillian Straw | TrustRadius Reviewer

Cons

Five9

  • Java based desktop application is a pain to keep updated.
  • The user interface for the agent desktop application is clunky and outdated. It could use a facelift.
  • The help center for documentation isn't well organized and the documentation needs substantial editing.
Ariana Thompson | TrustRadius Reviewer

RingCentral

  • Device transfer - Transferring the account from one rep to another requires an admin to deauthorize the existing device before the new user has full functionality, which seems unnecessary
  • Spam calls - The phone numbers available are probably recycled often, as we commonly receive spam calls on different lines
  • Zoho integration - Calling from Zoho CRM results in the rep needing to answer a call and press a button before it actually calls the intended recipient
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Five9

No score
No answers yet
No answers on this topic

RingCentral

RingCentral 9.1
Based on 7 answers
We are grandfathered into our unlimited toll-free minutes plan. We are very unlikely to switch because of that. It has been the major factor saving us a lot of money compared to switching to other solutions. I don't know any other company that still offers these unlimited plans.
Justin Bongard | TrustRadius Reviewer

Usability

Five9

No score
No answers yet
No answers on this topic

RingCentral

RingCentral 8.0
Based on 1 answer
Relatively easy to use. Minor tweaks would make it perfect.
Laurance J. Specht | TrustRadius Reviewer

Support

Five9

Five9 9.0
Based on 1 answer
The team was always responsive and would quickly offer live call support within 24 hours.
Anonymous | TrustRadius Reviewer

RingCentral

RingCentral 8.2
Based on 14 answers
RingCentral's support was overall a bit frustrating. It was difficult to get real solutions when we ran into bugs or issues with the software. Most of the time, we had to find our own answers via Google or social media as their support site wasn't easy to find answers. Also, when seeking support, it took a while to get a response.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Five9

Five9 has some of the same features as competitors but offers other features that help users better complete their tasks. This could be tasks such as putting calls on hold, logging calls and reports, and multitasking on the system platform. Overall, Five9 feels very easy to use compared to other software.
Horacio Carcamo | TrustRadius Reviewer

RingCentral

In my experience, I think RingCentral has been the largest overarching communication software I've used. For good or bad, it's also made me a lot more accessible both to my colleagues and clients. I also think it offers better communication quality and ease of use than the other tools I have used.
Anonymous | TrustRadius Reviewer

Return on Investment

Five9

  • Positive: No need for on-premises equipment, which saves money.
  • Positive: No need for internal maintenance, which saves IT services time.
  • Positive: Fast deployment, switched from an outdated on-premises solution to Five9 easily.
  • Negative: Support services -- we had issues that were not resolved for weeks.
Valery Mezentsau | TrustRadius Reviewer

RingCentral

  • It has definitely provided more cohesion amongst our support team, as we're able to more easily see "who's taking what" in real time, thanks to the HUB feature of RingCentral.
  • Compared to our previous telecom provider, we have had far less advanced troubleshooting issues. Although there are sometimes annoyances, far and wide, the system works as designed. We rarely (if ever) have system wide outages. Not the case with our previous provider.
  • The fax issue previously described had wasted a LOT of our internal time - both from the end user perspective, AND from a fix-it perspective. We could NOT figure out what was going on, and Ringcentral ultimately didn't have a good solution for us. So that took a lot of back and forth.
Nick Bencivenga | TrustRadius Reviewer

Screenshots

Pricing Details

Five9

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

RingCentral

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Five9
7.7
RingCentral
8.3

Likelihood to Renew

Five9
RingCentral
9.1

Usability

Five9
RingCentral
8.0

Support

Five9
9.0
RingCentral
8.2

Add comparison