Five9 vs. TELUSCloud Contact Center
Five9 vs. TELUSCloud Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Five9 | N/A | Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording. | N/A | |
TELUS Cloud Contact Center (TC3) | N/A | TELUS Cloud Contact Center (TC3) is a hosted, on-demand, multi-tenant omnichannel contact center solution based on Cisco’s Hosted Collaboration platform - an end-to-end, fully managed, enterprise grade solution that allows entities to focus on their core business while leveraging TELUS International's CX expertise. TELUS International is the company formed from Xavient Digital, after that company's acquisition by TELUS in 2018. | N/A |
Five9 | TELUSCloud Contact Center | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
| No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Five9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing | — | ||||||||||||||
More Pricing Information |
Five9 | TELUSCloud Contact Center | |
---|---|---|
Top Pros | ||
Top Cons |
|
|
Five9 | TELUSCloud Contact Center | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
Five9 | TELUSCloud Contact Center | |
---|---|---|
Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Five9 | TELUSCloud Contact Center | |
---|---|---|
Likelihood to Recommend | 8.3 (36 ratings) | 8.0 (1 ratings) |
Support Rating | 8.0 (8 ratings) | - (0 ratings) |
Five9 | TELUSCloud Contact Center | |
---|---|---|
Likelihood to Recommend | Five9 | TELUS International |
Pros | Five9 | TELUS International |
Cons | Five9 | TELUS International |
Support Rating | Five9 | TELUS International No answers on this topic |
Alternatives Considered | Five9 | TELUS International |
Return on Investment | Five9 | TELUS International |
ScreenShots | Five9 Screenshots |