Five9 vs. WATI.io

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Five9
Score 8.2 out of 10
N/A
Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording.N/A
WATI.io
Score 8.7 out of 10
N/A
WATI is a SaaS platform that helps businesses communicate with their customers through customer engagement software built on WhatsApp’s Business API. With it, businesses can conduct personalized conversations, be accessible and engage with customers in real-time.
$49
per month
Pricing
Five9WATI.io
Editions & Modules
Core
Contact sales team
Contact sales team
Premium
Contact sales team
Contact sales team
Optimum
Contact sales team
Contact sales team
Ultimate
Contact sales team
Contact sales team
Standard
$49
per month
Professional
$98
per month
Offerings
Pricing Offerings
Five9WATI.io
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsFive9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing
More Pricing Information
Features
Five9WATI.io
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Five9
8.9
12 Ratings
6% above category average
WATI.io
-
Ratings
Agent dashboard9.112 Ratings00 Ratings
Validate callers9.012 Ratings00 Ratings
Outbound response9.011 Ratings00 Ratings
Call forwarding9.39 Ratings00 Ratings
Click-to-call (CTC)8.910 Ratings00 Ratings
Warm transfer9.210 Ratings00 Ratings
Predictive dialing9.410 Ratings00 Ratings
Interactive voice response9.09 Ratings00 Ratings
REST APIs9.27 Ratings00 Ratings
Call scripts6.710 Ratings00 Ratings
Call tracking9.012 Ratings00 Ratings
Multichannel integration8.511 Ratings00 Ratings
CRM software integration9.011 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Five9
8.3
21 Ratings
0% above category average
WATI.io
-
Ratings
Inbound call routing9.110 Ratings00 Ratings
Omnichannel inbound routing9.38 Ratings00 Ratings
Recording8.011 Ratings00 Ratings
Quality management7.321 Ratings00 Ratings
Call analytics8.612 Ratings00 Ratings
Historical reporting7.512 Ratings00 Ratings
Live reporting8.710 Ratings00 Ratings
Customer interaction analytics8.210 Ratings00 Ratings
Best Alternatives
Five9WATI.io
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
EZ Texting
EZ Texting
Score 8.9 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Quadient Inspire
Quadient Inspire
Score 9.4 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Quadient Inspire
Quadient Inspire
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Five9WATI.io
Likelihood to Recommend
8.3
(36 ratings)
8.0
(1 ratings)
Support Rating
8.0
(8 ratings)
-
(0 ratings)
User Testimonials
Five9WATI.io
Likelihood to Recommend
Five9
Five9 is suited for both large-scale and small-scale companies. If your company deals with marketing more than the technical aspect, Five9 gives a mode of communication and getting in touch with our customer or client in the most reliable way rather than setting physical meetings. In the covid period, Five9 has made it easier to work on calls.
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WATI.io
If your userbase is small. Want to set up and start using the system quickly, then go for Wati.io. Easy setup, integration with google sheets, chrome extension, Zapier, Woo-Commerce, an option of the no-code chatbot, etc. will ease up too much work. Pricing-wise, it's costlier than other tools. Also, it's for WhatsApp only. IF you want to do the same with Instagram or Facebook, or LinkedIn, then it will not be possible on Wati.io.
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Pros
Five9
  • Easy dialing and call logging. The process of starting or answering a call, then logging a call disposition with its notes, is simple and easy.
  • Voicemail drops. You can pre-record voicemails to leave for customers without needing to speak the voicemail content each time. This is a huge timesaver for our reps.
  • You can customize the call dispositions / call labels to match what's used in your CRM.
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WATI.io
  • Segmented campaigns.
  • Easy to access documents for developers.
  • Integrations with other tools.
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Cons
Five9
  • Java based desktop application is a pain to keep updated.
  • The user interface for the agent desktop application is clunky and outdated. It could use a facelift.
  • The help center for documentation isn't well organized and the documentation needs substantial editing.
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WATI.io
  • Open marketplace for integrations.
  • Inclusion of the social platforms like Facebook, LinkedIn & Instagram.
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Support Rating
Five9
Five9's Customer Support team is also based in Manila Philippines, thus turnaround email response times for our reported issues are great for our requirements. Their CS agents also facilitate mobile calls to followup on outstanding issues and operate on a 24/7 schedule. We've also had experience working with the senior tech agents to investigate recurring issues to completion.
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WATI.io
No answers on this topic
Alternatives Considered
Five9
Initially selected Five9 but have since switched to RingCentral which has given us what we needed. Better CRM integration, simpler and in my opinion more robust reporting capabilities and the same omnichannel solution at a fraction of the cost
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WATI.io
Wati.io is easy and quick to set up and start using it. No need for any technical person. Also, reviews of other users led us to select Wati.io.
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Return on Investment
Five9
  • Cost savings: Five9 replaced a premise-based outbound dialer and a different virtual call center solution for inbound.
  • Cost savings: Five9's voice over IP is less expensive than the land lines we were using.
  • Cost savings: Five9 requires significantly less management than our previous solutions.
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WATI.io
  • Quick setup gave us good advantage.
  • Easy to use, no need of any technical knowledge.
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ScreenShots

Five9 Screenshots

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