What users are saying about
7 Ratings
7 Ratings
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Score 8.8 out of 101

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Likelihood to Recommend

FixMe.IT

In any situation where you need to connect to another computer to help fix or resolve any computer/application issues.
Nick Tietjen profile photo

Feature Rating Comparison

Remote Administration

FixMe.IT
8.2
Screen sharing
FixMe.IT
8.8
File transfer
FixMe.IT
8.0
Instant message
FixMe.IT
8.1
Access to sleeping/powered-off computers
FixMe.IT
4.5
Over-the-Internet remote session
FixMe.IT
9.0
Remote management of servers & workstations
FixMe.IT
8.3
Session record
FixMe.IT
10.0
Annotations
FixMe.IT
9.0

Pros

  • Easy for customers to get me a Client ID
  • No real lag time with the connection makes it easy for me to get done what I need to get done in a quick fashion
  • Can reboot computer without having client to sign me back on
Nick Tietjen profile photo

Cons

  • Needs to be able to be used in a MAC environment
  • That is only thing I would love for to be added to it
  • Great Product
Nick Tietjen profile photo

Likelihood to Renew

FixMe.IT10.0
Based on 1 answer
Great product for the price. I would buy it again. We now have 6 licenses of it and it's completely worth the investment.
Justin Bongard profile photo

Support

FixMe.IT9.0
Based on 1 answer
It is all just done through email so there is no tracking of tickets but there is not much need since they will respond multiple times a day if needed. I never have any issue with them though. They are very well trained.
Justin Bongard profile photo

Alternatives Considered

  1. Chrome Remote Desktop is not suited at all for remote support.
  2. LogMeIn is very expensive but the highest grade in its class
  3. TeamViewer is not much cheaper than LogMeIn
  4. Splashtop is pretty good but we only have one license to take care of the 10 Mac PCs that FixMe.IT can't support.
  5. Despite having fewer features, the ones FixMe.IT has are solid and well worth the low price tag, especially since each tech can support a very reasonable amount of unattended clients
Justin Bongard profile photo

Return on Investment

  • I am paying for this app personally and it is well worth it.
Todd Cason profile photo

Pricing Details

FixMe.IT

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
FixMe.IT Editions & Modules
FixMe.IT
Edition
Monthly subscription
$301
Yearly subscription
$3001
1. per seat
Additional Pricing Details