What users are saying about
8 Ratings
8 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

FixMe.IT

It's great if you can mostly trust your users to want you to be able to remote into their computers. Our users rarely remove the app, but that would be a serious problem if you were trying to use this program to enforce control over the PCs. It does not offer reporting on the PCs in any way. If you just need a cheap, great, bare-bones remote desktop tool that works great on only PCs, then it's a no-brainer. I love this tool. If you have to support mobile, Apple, or Linux devices, this program would not help you out at all.
Justin Bongard | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

FixMe.IT
8.0
Screen sharing
FixMe.IT
9.2
File transfer
FixMe.IT
8.0
Instant message
FixMe.IT
8.1
Access to sleeping/powered-off computers
FixMe.IT
3.1
Over-the-Internet remote session
FixMe.IT
9.3
Remote management of servers & workstations
FixMe.IT
7.7
Session record
FixMe.IT
10.0
Annotations
FixMe.IT
9.0

Pros

FixMe.IT

  • It is a breeze to get connected with users. It seems to get through firewalls, and users can in most cases find the button to click based on the browser to start the session. Other services it would take 10 minutes sometimes for the users to get connected. In addition, we added the FixMe.IT link within our software so users just click it and they in most cases connect in 10 seconds unless it is a slow browser or has high security.
  • The feature they added a year ago to connect with up to 10 computers. Especially useful when installing remotely a network installation of our accounting software.
  • Simple click to switch to our screen, their screen and other attached screens.
Mark Fredericks | TrustRadius Reviewer

Cons

FixMe.IT

  • Needs to be able to be used in a MAC environment
  • That is only thing I would love for to be added to it
  • Great Product
Nick Tietjen | TrustRadius Reviewer

Likelihood to Renew

FixMe.IT

FixMe.IT 10.0
Based on 1 answer
Great product for the price. I would buy it again. We now have 6 licenses of it and it's completely worth the investment.
Justin Bongard | TrustRadius Reviewer

Support Rating

FixMe.IT

FixMe.IT 9.0
Based on 1 answer
It is all just done through email so there is no tracking of tickets but there is not much need since they will respond multiple times a day if needed. I never have any issue with them though. They are very well trained.
Justin Bongard | TrustRadius Reviewer

Alternatives Considered

FixMe.IT

  • Faster and better over the internet access.
  • Also not domain dependent like DameWare is in our current configuration.
Todd Cason | TrustRadius Reviewer

Return on Investment

FixMe.IT

  • Software has saved us on time and deployment.
Kevin Timmons | TrustRadius Reviewer

Pricing Details

FixMe.IT

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

FixMe.IT Editions & Modules

Edition
Monthly subscription$301
Yearly subscription$3001
  1. per seat
Additional Pricing Details

Rating Summary

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