FixMe.IT vs. KACE Desktop Authority Management Suite

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
FixMe.IT
Score 4.4 out of 10
N/A
FixMe.IT is a cost-effective remote support application that is designed to enable instant, secure, and trouble-free connections between remote computers anywhere in the world. The vendor's value proposition is that with FixMe.IT, support teams can quickly and securely view, diagnose, and resolve technical issues on a remote computer without pre-installing software.
$30
per seat
KACE Desktop Authority Management Suite
Score 8.0 out of 10
N/A
Quest offers the KACE Desktop Authority Management Suite, a desktop provisioning and management system.N/A
Pricing
FixMe.ITKACE Desktop Authority Management Suite
Editions & Modules
Monthly subscription
$30
per seat
Yearly subscription
$300
per seat
No answers on this topic
Offerings
Pricing Offerings
FixMe.ITKACE Desktop Authority Management Suite
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
FixMe.ITKACE Desktop Authority Management Suite
Top Pros
Top Cons
Features
FixMe.ITKACE Desktop Authority Management Suite
Remote Administration
Comparison of Remote Administration features of Product A and Product B
FixMe.IT
6.7
6 Ratings
21% below category average
KACE Desktop Authority Management Suite
-
Ratings
Screen sharing9.06 Ratings00 Ratings
File transfer7.06 Ratings00 Ratings
Instant message7.05 Ratings00 Ratings
Access to sleeping/powered-off computers2.93 Ratings00 Ratings
Over-the-Internet remote session9.06 Ratings00 Ratings
Remote management of servers & workstations9.04 Ratings00 Ratings
Session record6.02 Ratings00 Ratings
Annotations4.03 Ratings00 Ratings
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FixMe.ITKACE Desktop Authority Management Suite
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Score 9.0 out of 10
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User Ratings
FixMe.ITKACE Desktop Authority Management Suite
Likelihood to Recommend
9.0
(6 ratings)
8.0
(1 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Support Rating
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
FixMe.ITKACE Desktop Authority Management Suite
Likelihood to Recommend
Techinline
FixMe.IT is an absolute price-performer. Far less expensive than many of its competitors, it offers all the major features small outfits like mine need. While not nearly as robust as other offerings such as TeamViewer and GoToAssist, its price point simply can't be beat. Thus, small consulting firms that primarily deal with Windows-based PCs will see a huge cost benefit. Larger MSPs are probably better off with a more expensive but flexible solution.
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Quest
This is a very good product that can be suited to many environments. While we don't specifically use it with most servers, we do use it in a terminal environment and it does prove itself over and over.
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Pros
Techinline
  • Unattended access always works
  • Deployment through MSI to all PCs in the company
  • Stable and dependable. The app never has issues.
  • Option to follow users' mouse if they have more than one screen but you are only using one screen to display their computer. It allows them to show you things without fighting for the mouse or having our view of their screen be too small.
  • Lightweight. The app for on-demand remote controll, unattended access, and even the expert are all very small and not resource intentsive
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Quest
No answers on this topic
Cons
Techinline
  • Not sure if we are able to display multiple screens at the same time. For example the server and some workstations. I know we can click back and forth easily, but not sure if we can display them at the same time.
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Quest
  • The remote interactive desktop application has always been a bit clunky compared to other 3PP tools available.
  • The system doesn't undergo many updates, regular updates with new features are few and far between (annually or more).
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Likelihood to Renew
Techinline
Great product for the price. I would buy it again. We now have 6 licenses of it and it's completely worth the investment.
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Quest
No answers on this topic
Support Rating
Techinline
It is all just done through email so there is no tracking of tickets but there is not much need since they will respond multiple times a day if needed. I never have any issue with them though. They are very well trained.
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Quest
No answers on this topic
Alternatives Considered
Techinline
TeamViewer I use for Mac clients, I like fixme.it better because of ease of client to get me a client id
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Quest
No answers on this topic
Return on Investment
Techinline
  • During COVID, we simply would not have been able to work without it.
  • Integration with our website and customized branding gives clients a good sense of security of who they're letting in.
  • After 11 years, I see no reason to switch.
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Quest
  • The ROI was very quick to return as one major problem it solved was the deployment of Outlook signatures using info from Active Directory.
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ScreenShots