FixMe.IT vs. Rocket Remote Desktop

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
FixMe.IT
Score 4.4 out of 10
N/A
FixMe.IT is a cost-effective remote support application that is designed to enable instant, secure, and trouble-free connections between remote computers anywhere in the world. The vendor's value proposition is that with FixMe.IT, support teams can quickly and securely view, diagnose, and resolve technical issues on a remote computer without pre-installing software.
$30
per seat
Rocket Remote Desktop
Score 3.4 out of 10
N/A
Rocket Remote Desktop (formerly ASG-Remote Desktop) is a remote administration tool. Formerly known as visionapp (acquired by ASG in 2011), the ASG-Remote Desktop is a cross-platform toolset for support and remote access.N/A
Pricing
FixMe.ITRocket Remote Desktop
Editions & Modules
Monthly subscription
$30
per seat
Yearly subscription
$300
per seat
No answers on this topic
Offerings
Pricing Offerings
FixMe.ITRocket Remote Desktop
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
FixMe.ITRocket Remote Desktop
Remote Administration
Comparison of Remote Administration features of Product A and Product B
FixMe.IT
6.7
6 Ratings
21% below category average
Rocket Remote Desktop
9.6
3 Ratings
15% above category average
Screen sharing9.06 Ratings00 Ratings
File transfer7.06 Ratings8.02 Ratings
Instant message7.05 Ratings00 Ratings
Access to sleeping/powered-off computers2.93 Ratings10.01 Ratings
Over-the-Internet remote session9.06 Ratings10.02 Ratings
Remote management of servers & workstations9.04 Ratings10.03 Ratings
Session record6.02 Ratings10.01 Ratings
Annotations4.03 Ratings00 Ratings
Secure remote access with Smart Card authentication00 Ratings10.01 Ratings
Remote Active Directory® management00 Ratings10.01 Ratings
Centralized management dashboard00 Ratings8.42 Ratings
Multi-platform remote control00 Ratings10.02 Ratings
Best Alternatives
FixMe.ITRocket Remote Desktop
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Medium-sized Companies
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Score 9.3 out of 10
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Score 9.1 out of 10
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Score 9.1 out of 10
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User Ratings
FixMe.ITRocket Remote Desktop
Likelihood to Recommend
9.0
(6 ratings)
10.0
(3 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Support Rating
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
FixMe.ITRocket Remote Desktop
Likelihood to Recommend
Techinline
FixMe.IT is an absolute price-performer. Far less expensive than many of its competitors, it offers all the major features small outfits like mine need. While not nearly as robust as other offerings such as TeamViewer and GoToAssist, its price point simply can't be beat. Thus, small consulting firms that primarily deal with Windows-based PCs will see a huge cost benefit. Larger MSPs are probably better off with a more expensive but flexible solution.
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Rocket Software
If multiple sets of credentials and User Directories are involved across the servers you're connecting to, this is a huge help in organizing them all and managing changes over time. Having multiple concurrent server connections in tabs instead of separate windows is also much more convenient. While we're only using RDP, there are multiple connection methods to facilitate a mixed environment.
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Pros
Techinline
  • Unattended access always works
  • Deployment through MSI to all PCs in the company
  • Stable and dependable. The app never has issues.
  • Option to follow users' mouse if they have more than one screen but you are only using one screen to display their computer. It allows them to show you things without fighting for the mouse or having our view of their screen be too small.
  • Lightweight. The app for on-demand remote controll, unattended access, and even the expert are all very small and not resource intentsive
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Rocket Software
  • Organize remote desktop connections
  • Provide easy and fast connections
  • Backup and restore configurations
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Cons
Techinline
  • Not sure if we are able to display multiple screens at the same time. For example the server and some workstations. I know we can click back and forth easily, but not sure if we can display them at the same time.
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Rocket Software
  • I'd like to be able to tag computers by criteria (ie location, function, etc) then be able to sort them in the left-hand pane.
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Likelihood to Renew
Techinline
Great product for the price. I would buy it again. We now have 6 licenses of it and it's completely worth the investment.
Read full review
Rocket Software
No answers on this topic
Support Rating
Techinline
It is all just done through email so there is no tracking of tickets but there is not much need since they will respond multiple times a day if needed. I never have any issue with them though. They are very well trained.
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Rocket Software
No answers on this topic
Alternatives Considered
Techinline
TeamViewer I use for Mac clients, I like fixme.it better because of ease of client to get me a client id
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Rocket Software
ASG-Remote is very flexible and with so many options available it makes the configuration you want for your setup super simple. Other products do not offer the extra features for database and reporting. As well, it offers all the connection types you can possibly think of. The ability to automate tasks for regular servers and workstations is amazing!
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Return on Investment
Techinline
  • During COVID, we simply would not have been able to work without it.
  • Integration with our website and customized branding gives clients a good sense of security of who they're letting in.
  • After 11 years, I see no reason to switch.
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Rocket Software
  • Saves DevOps team time recovering from forgotten credentials.
  • Saves DevOps team time from recovering lost/misplaced connection info.
Read full review
ScreenShots

Rocket Remote Desktop Screenshots

Screenshot of Open connections in overviewScreenshot of Properties dialogue with integrated help in background tabScreenshot of Connection config dialogue