FixMe.IT vs. SmartDeploy

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
FixMe.IT
Score 4.4 out of 10
N/A
FixMe.IT is a cost-effective remote support application that is designed to enable instant, secure, and trouble-free connections between remote computers anywhere in the world. The vendor's value proposition is that with FixMe.IT, support teams can quickly and securely view, diagnose, and resolve technical issues on a remote computer without pre-installing software.
$30
per seat
SmartDeploy
Score 8.0 out of 10
N/A
SmartDeploy, now from PDQ.com (acquired January 2022), provides a software deployment solution supporting computer imaging, app deployment, driver management, and Windows migration.
$960
per year
Pricing
FixMe.ITSmartDeploy
Editions & Modules
Monthly subscription
$30
per seat
Yearly subscription
$300
per seat
Starter
$960
per year
Plus
Contact sales team
Pro
Contact sales team
Offerings
Pricing Offerings
FixMe.ITSmartDeploy
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup fee$96,050
Additional Details
More Pricing Information
Features
FixMe.ITSmartDeploy
Remote Administration
Comparison of Remote Administration features of Product A and Product B
FixMe.IT
6.7
6 Ratings
20% below category average
SmartDeploy
-
Ratings
Screen sharing9.06 Ratings00 Ratings
File transfer7.06 Ratings00 Ratings
Instant message7.05 Ratings00 Ratings
Access to sleeping/powered-off computers2.93 Ratings00 Ratings
Over-the-Internet remote session9.06 Ratings00 Ratings
Remote management of servers & workstations9.04 Ratings00 Ratings
Session record6.02 Ratings00 Ratings
Annotations4.03 Ratings00 Ratings
Best Alternatives
FixMe.ITSmartDeploy
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Score 9.8 out of 10

No answers on this topic

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NinjaOne
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Score 9.3 out of 10
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Score 9.0 out of 10
Enterprises
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Score 9.1 out of 10
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Score 9.0 out of 10
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User Ratings
FixMe.ITSmartDeploy
Likelihood to Recommend
9.0
(6 ratings)
8.0
(2 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Support Rating
9.0
(1 ratings)
8.0
(1 ratings)
User Testimonials
FixMe.ITSmartDeploy
Likelihood to Recommend
Techinline
FixMe.IT is an absolute price-performer. Far less expensive than many of its competitors, it offers all the major features small outfits like mine need. While not nearly as robust as other offerings such as TeamViewer and GoToAssist, its price point simply can't be beat. Thus, small consulting firms that primarily deal with Windows-based PCs will see a huge cost benefit. Larger MSPs are probably better off with a more expensive but flexible solution.
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PDQ.com
Well suited scenarios : One of the situations SmartDeploy helped immensly was in application deployment and management for our projects , making it and instant favorite for the deployment process. Also in one situation where we had a high flying app development which did'nt had much time to develop, deployment thorugh smart deploy made it quick and less involvement. Easier to understand major functionalities and onboard new projects. Less appropriate scenarios: We faced issues while utilising by DevOps team for monitoring every system for issue resolving in linux update on every employees system. This created alot of delay in every employees work front as systems were not working as expected
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Pros
Techinline
  • Unattended access always works
  • Deployment through MSI to all PCs in the company
  • Stable and dependable. The app never has issues.
  • Option to follow users' mouse if they have more than one screen but you are only using one screen to display their computer. It allows them to show you things without fighting for the mouse or having our view of their screen be too small.
  • Lightweight. The app for on-demand remote controll, unattended access, and even the expert are all very small and not resource intentsive
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PDQ.com
  • It allows us to maintain only one image. Much less effort required than storing and maintaining multiple images.
  • LAN deployment works very well with few issues.
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Cons
Techinline
  • Not sure if we are able to display multiple screens at the same time. For example the server and some workstations. I know we can click back and forth easily, but not sure if we can display them at the same time.
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PDQ.com
  • Remote monitoring is useful but has some lagging and functionalities are not upfront to use , making it complicated for new users to be aware just by using the application
  • Windows migration was quite difficult in terms of updates of softwares to be migrated to new system
  • Integration with client systems can be tough as major usage of other softwares is done in most of client systems causing us difficulties to integrate with smart deploy on the same platform
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Likelihood to Renew
Techinline
Great product for the price. I would buy it again. We now have 6 licenses of it and it's completely worth the investment.
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PDQ.com
No answers on this topic
Support Rating
Techinline
It is all just done through email so there is no tracking of tickets but there is not much need since they will respond multiple times a day if needed. I never have any issue with them though. They are very well trained.
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PDQ.com
SmartDeploy customer support has been very good. Although we do not always get a super-fast response (though always within the time stated). The tech support folks at SmartDeploy always go the extra mile to see that our immediate issues are taken care of in as timely a manner as possible. They have always been attentive to our needs and frustrations.
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Alternatives Considered
Techinline
TeamViewer I use for Mac clients, I like fixme.it better because of ease of client to get me a client id
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PDQ.com
SmartDeploy has a fantastic deployment process management with detailed and configurable aspects. Even though it has detailed configuration it still somehow makes it easy to understand and implement compared to other services which need special learning and courses to understand them completelya and use them efficiently. This is one quality highly appreciated and stacks up against any other services I have used for deployment
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Return on Investment
Techinline
  • During COVID, we simply would not have been able to work without it.
  • Integration with our website and customized branding gives clients a good sense of security of who they're letting in.
  • After 11 years, I see no reason to switch.
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PDQ.com
  • Very fast as an image deployment solution for new PCs. We do not have to create a completely new image when new hardware comes out. This is an amazing time-saver on its own.
  • With offline deployment and some workarounds, this is allowing us to migrate many Windows 7 units, rather than having to upgrade each one or load from scratch or replace it with new hardware.
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ScreenShots