What users are saying about
8 Ratings
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Score 9.1 out of 100
34 Ratings
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Score 9 out of 100

Likelihood to Recommend

FixMe.IT

It's great if you can mostly trust your users to want you to be able to remote into their computers. Our users rarely remove the app, but that would be a serious problem if you were trying to use this program to enforce control over the PCs. It does not offer reporting on the PCs in any way. If you just need a cheap, great, bare-bones remote desktop tool that works great on only PCs, then it's a no-brainer. I love this tool. If you have to support mobile, Apple, or Linux devices, this program would not help you out at all.
Justin Bongard | TrustRadius Reviewer

Splashtop Business Access

It's great for Amazon Marketing firms who don't want to risk logging into their main client accounts from their own computers. It's also great if you have a special desktop computer at work that you need to access from your laptop anywhere. The pricing makes it economical and the setup is quite easy.
McKay Salisbury | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

FixMe.IT
8.0
Splashtop Business Access
8.5
Screen sharing
FixMe.IT
9.2
Splashtop Business Access
9.4
File transfer
FixMe.IT
8.0
Splashtop Business Access
7.7
Instant message
FixMe.IT
8.1
Splashtop Business Access
7.3
Access to sleeping/powered-off computers
FixMe.IT
3.1
Splashtop Business Access
6.6
Over-the-Internet remote session
FixMe.IT
9.3
Splashtop Business Access
9.6
Remote management of servers & workstations
FixMe.IT
7.7
Splashtop Business Access
7.0
Session record
FixMe.IT
10.0
Splashtop Business Access
9.3
Annotations
FixMe.IT
9.0
Splashtop Business Access
8.5
Initiate remote control from mobile
FixMe.IT
Splashtop Business Access
9.3
Centralized management dashboard
FixMe.IT
Splashtop Business Access
8.9
Multi-platform remote control
FixMe.IT
Splashtop Business Access
9.4

Pros

FixMe.IT

  • It is a breeze to get connected with users. It seems to get through firewalls, and users can in most cases find the button to click based on the browser to start the session. Other services it would take 10 minutes sometimes for the users to get connected. In addition, we added the FixMe.IT link within our software so users just click it and they in most cases connect in 10 seconds unless it is a slow browser or has high security.
  • The feature they added a year ago to connect with up to 10 computers. Especially useful when installing remotely a network installation of our accounting software.
  • Simple click to switch to our screen, their screen and other attached screens.
Mark Fredericks | TrustRadius Reviewer

Splashtop Business Access

  • Remote desktop - Obviously this would be the whole reason for Splashtop but for some reason, it works better than others we have used in the past.
  • File transfer is really nice and it actually works the way it is supposed to.
  • SOS function is great because it allows for us to easily access machines that normally we could not unless a full client is installed.
Matthew James | TrustRadius Reviewer

Cons

FixMe.IT

  • Needs to be able to be used in a MAC environment
  • That is only thing I would love for to be added to it
  • Great Product
Nick Tietjen | TrustRadius Reviewer

Splashtop Business Access

  • You must download the application in order to use remote access. No browser remote access interface support.
  • There were issues with screen blanking on remote computers while a session was active, but that has been resolved.
  • There isn't a remote "wake-on-LAN' feature
Paul Cheng | TrustRadius Reviewer

Likelihood to Renew

FixMe.IT

FixMe.IT 10.0
Based on 1 answer
Great product for the price. I would buy it again. We now have 6 licenses of it and it's completely worth the investment.
Justin Bongard | TrustRadius Reviewer

Splashtop Business Access

Splashtop Business Access 9.1
Based on 1 answer
We've enjoyed using the software, and it has been able to fulfill all of our needs without any problems
Alan Bloxham | TrustRadius Reviewer

Usability

FixMe.IT

No score
No answers yet
No answers on this topic

Splashtop Business Access

Splashtop Business Access 9.5
Based on 2 answers
It's hard to find any significant faults with Splashtop. It offers a very responsive remote access experience with clear and simple interface. There's very little learning curve as it's toolbar mimics other popular remote access solutions graphical user interface. It's gives you access to your remote computer quickly and stays out of your way
Paul Cheng | TrustRadius Reviewer

Support Rating

FixMe.IT

FixMe.IT 9.0
Based on 1 answer
It is all just done through email so there is no tracking of tickets but there is not much need since they will respond multiple times a day if needed. I never have any issue with them though. They are very well trained.
Justin Bongard | TrustRadius Reviewer

Splashtop Business Access

Splashtop Business Access 9.4
Based on 10 answers
To be honest, I have only had to use the support once from Splashtop and that was because of a silly user error and then one other time to inquire about upcoming features for future versions. So I can't really speak to their support level as I have not really needed to use it. So that can be viewed two ways I suppose. But I see it as a positive.
Matthew James | TrustRadius Reviewer

Alternatives Considered

FixMe.IT

  • Faster and better over the internet access.
  • Also not domain dependent like DameWare is in our current configuration.
Todd Cason | TrustRadius Reviewer

Splashtop Business Access

Splashtop has beaten Kaseya in every metric I care about. I constantly struggled with Kaseya's complicated UI filled with lots of buttons and consistently bad connections. Once we switched to Splashtop, all of my frustrations disappeared. It is easy to train a new user on Splashtop since the set-up is quick and easy and the UI is so straightforward. I have not yet had any connection issues.
Anonymous | TrustRadius Reviewer

Return on Investment

FixMe.IT

  • Software has saved us on time and deployment.
Kevin Timmons | TrustRadius Reviewer

Splashtop Business Access

  • Splashtop is a great asset for the compliance heavy clients especially. Even if this isn't the "primary" remote access tool, it needs to be ready to employ.
  • Depending on the tier of software, all of the features needed are available and at your disposal.
Derek Schroeder | TrustRadius Reviewer

Pricing Details

FixMe.IT

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

FixMe.IT Editions & Modules

Edition
Monthly subscription$301
Yearly subscription$3001
  1. per seat
Additional Pricing Details

Splashtop Business Access

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Splashtop Business Access Editions & Modules

Edition
Business Access Solo$601
Business Access Pro$992
  1. per year
  2. per user, per year
Additional Pricing Details
All plans billed yearly

Rating Summary

Likelihood to Recommend

FixMe.IT
9.2
Splashtop Business Access
9.2

Likelihood to Renew

FixMe.IT
10.0
Splashtop Business Access
9.1

Usability

FixMe.IT
Splashtop Business Access
9.5

Support Rating

FixMe.IT
9.0
Splashtop Business Access
9.4

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