What users are saying about
10 Ratings
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54 Ratings
10 Ratings
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Score 9.2 out of 100

Splashtop SOS

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54 Ratings
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Score 9.4 out of 100

Likelihood to Recommend

FixMe.IT

FixMe.IT is an absolute price-performer. Far less expensive than many of its competitors, it offers all the major features small outfits like mine need. While not nearly as robust as other offerings such as TeamViewer and GoToAssist, its price point simply can't be beat. Thus, small consulting firms that primarily deal with Windows-based PCs will see a huge cost benefit. Larger MSPs are probably better off with a more expensive but flexible solution.
Christopher Filippi | TrustRadius Reviewer

Splashtop SOS

[Splashtop SOS is well suited] for people who constantly work remotely and if you have to support people around the globe, if you are stuck at a client's office and you need to help your next customer, you could be working in two places a the same time with different clients, very easy to connect to multiple computers at the same time.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

FixMe.IT
6.7
Splashtop SOS
8.3
Screen sharing
FixMe.IT
9.0
Splashtop SOS
8.8
File transfer
FixMe.IT
7.0
Splashtop SOS
7.9
Instant message
FixMe.IT
7.0
Splashtop SOS
8.0
Access to sleeping/powered-off computers
FixMe.IT
2.9
Splashtop SOS
Over-the-Internet remote session
FixMe.IT
9.0
Splashtop SOS
8.9
Remote management of servers & workstations
FixMe.IT
9.0
Splashtop SOS
Session record
FixMe.IT
6.0
Splashtop SOS
7.5
Annotations
FixMe.IT
4.0
Splashtop SOS
Initiate remote control from mobile
FixMe.IT
Splashtop SOS
8.6
Centralized management dashboard
FixMe.IT
Splashtop SOS
8.3
Multi-platform remote control
FixMe.IT
Splashtop SOS
8.2

Pros

FixMe.IT

  • Unattended access always works
  • Deployment through MSI to all PCs in the company
  • Stable and dependable. The app never has issues.
  • Option to follow users' mouse if they have more than one screen but you are only using one screen to display their computer. It allows them to show you things without fighting for the mouse or having our view of their screen be too small.
  • Lightweight. The app for on-demand remote controll, unattended access, and even the expert are all very small and not resource intentsive
Justin Bongard | TrustRadius Reviewer

Splashtop SOS

  • Easy set up by client by downloading small application.
  • Quickly connects to client computer once they provide 9 digit code.
  • Full functionality to remotely control computers.
  • Works with both PCs and Macs.
  • Very reasonable cost compared to similar much more expensive programs.
  • Able to access multiple computers at the same time.
Dan Henry | TrustRadius Reviewer

Cons

FixMe.IT

  • Not sure if we are able to display multiple screens at the same time. For example the server and some workstations. I know we can click back and forth easily, but not sure if we can display them at the same time.
Mark Fredericks | TrustRadius Reviewer

Splashtop SOS

  • In Splashtop SOS you can deploy a [somewhat] managed antivirus, Bitfender. One area that could be better managed is the addition of exclusions for the AV scanner. Currently (as of June 2021) I cannot add my own exclusions, but rather I need to email Splashtop support and they must add them on a per machine basis.
  • Splashtop SOS's AV management should also include the ability to apply settings to a group of client machines at the same time.
  • The desktop UI is simple and easy to use, but two things could be added easily and would improve things a lot: The status of a client machine is show as live or not, and that can be refreshed, manually. An automatic update cycle would be good. Further, if the last moment I client machine was live could be displayed, that would be helpful.
  • I have experienced a few instances of receiving a blank or black screen when connecting to a client. This can be resolved by choosing different display interface options, or adding an additional drive. There are also some instances where connecting to a Splashtop client actually closes, or minimizes certain graphics-intensive apps. I have not gotten to the bottom of this issue as yet.
Frank Warman | TrustRadius Reviewer

Likelihood to Renew

FixMe.IT

FixMe.IT 10.0
Based on 1 answer
Great product for the price. I would buy it again. We now have 6 licenses of it and it's completely worth the investment.
Justin Bongard | TrustRadius Reviewer

Splashtop SOS

Splashtop SOS 8.6
Based on 2 answers
Great software for a great price. Especially compared to the alternatives.
Maurice Vinken | TrustRadius Reviewer

Usability

FixMe.IT

No score
No answers yet
No answers on this topic

Splashtop SOS

Splashtop SOS 7.8
Based on 3 answers
It has a clean and simple interface. Extremely easy and fast to start a remote session with a PC or Mac. It is mostly intuitive if you are used to working with PCs. The remote sessions for phones are more complicated and take longer to set up. I don't use them very often though
Rick Camp | TrustRadius Reviewer

Support Rating

FixMe.IT

FixMe.IT 9.0
Based on 1 answer
It is all just done through email so there is no tracking of tickets but there is not much need since they will respond multiple times a day if needed. I never have any issue with them though. They are very well trained.
Justin Bongard | TrustRadius Reviewer

Splashtop SOS

Splashtop SOS 7.3
Based on 1 answer
Fast support and clear explanation.
Maurice Vinken | TrustRadius Reviewer

Implementation Rating

FixMe.IT

No score
No answers yet
No answers on this topic

Splashtop SOS

Splashtop SOS 8.2
Based on 1 answer
Simple installers and online environment. Sync on all systems.
Maurice Vinken | TrustRadius Reviewer

Alternatives Considered

FixMe.IT

TeamViewer I use for Mac clients, I like fixme.it better because of ease of client to get me a client id
Nick Tietjen | TrustRadius Reviewer

Splashtop SOS

I have not looked at TeamViewer in quite some time but I found Splashtop SOS for me to be at least a 1 to 1 feature switch. And right now connecting to mobile devices to see a customers screen is included with Splashtop SOS and it is a real value add. I hope it says that way. TeamViewer is just too expensive in comparison.
Todd Lincoln | TrustRadius Reviewer

Return on Investment

FixMe.IT

  • During COVID, we simply would not have been able to work without it.
  • Integration with our website and customized branding gives clients a good sense of security of who they're letting in.
  • After 11 years, I see no reason to switch.
Christopher Filippi | TrustRadius Reviewer

Splashtop SOS

  • On average, Splashtop SOS has cut down the amount of time spent providing support to end-users by as much as 60%. The ease of access and user-friendly design of the client-facing app means considerably less time spent on walking the client through the setup of the remote support client. With just two clicks from the end-user, I can be connected remotely to their workstation, whether it is a PC or a Mac.
Trent Weber | TrustRadius Reviewer

Screenshots

Pricing Details

FixMe.IT

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

FixMe.IT Editions & Modules

Edition
Monthly subscription$301
Yearly subscription$3001
  1. per seat
Additional Pricing Details

Splashtop SOS

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Splashtop SOS Editions & Modules

Edition
SOS$17.001
SOS+10$19.001
SOS Unlimited$34.001
Splashtop EnterpriseContact Sales
  1. per month
  2. none
Additional Pricing Details

Rating Summary

Likelihood to Recommend

FixMe.IT
9.0
Splashtop SOS
8.9

Likelihood to Renew

FixMe.IT
10.0
Splashtop SOS
8.6

Usability

FixMe.IT
Splashtop SOS
7.8

Support Rating

FixMe.IT
9.0
Splashtop SOS
7.3

Implementation Rating

FixMe.IT
Splashtop SOS
8.2

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