FixMe.IT vs. TSPlus

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
FixMe.IT
Score 4.4 out of 10
N/A
FixMe.IT is a cost-effective remote support application that is designed to enable instant, secure, and trouble-free connections between remote computers anywhere in the world. The vendor's value proposition is that with FixMe.IT, support teams can quickly and securely view, diagnose, and resolve technical issues on a remote computer without pre-installing software.
$30
per seat
TSPlus
Score 8.8 out of 10
N/A
TSplus Remote Access solution enables remote connections to desktops and apps from any device, at any time. It is presented as an alternative to Windows Terminal Server,RDS & Citrix, enabling users to start applications and hold Remote Desktop sessions from any device, anywhere.
$29
per month per workstation
Pricing
FixMe.ITTSPlus
Editions & Modules
Monthly subscription
$30
per seat
Yearly subscription
$300
per seat
TSPlus Remote Work
starting at $25
one-time fee per workstation
TSPlus Remote Support
starting at $1,250
one-time fee up to 25 agents
TSPlus Remote Access - Desktop Edition Plus
starting at $29
one-time fee
Offerings
Pricing Offerings
FixMe.ITTSPlus
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
FixMe.ITTSPlus
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
FixMe.ITTSPlus
Remote Administration
Comparison of Remote Administration features of Product A and Product B
FixMe.IT
6.7
6 Ratings
21% below category average
TSPlus
10.0
1 Ratings
19% above category average
Screen sharing9.06 Ratings10.01 Ratings
File transfer7.06 Ratings10.01 Ratings
Instant message7.05 Ratings00 Ratings
Access to sleeping/powered-off computers2.93 Ratings00 Ratings
Over-the-Internet remote session9.06 Ratings10.01 Ratings
Remote management of servers & workstations9.04 Ratings10.01 Ratings
Session record6.02 Ratings10.01 Ratings
Annotations4.03 Ratings10.01 Ratings
Secure remote access with Smart Card authentication00 Ratings10.01 Ratings
Initiate remote control from mobile00 Ratings10.01 Ratings
Remote Active Directory® management00 Ratings10.01 Ratings
Centralized management dashboard00 Ratings10.01 Ratings
Monitoring and Alerts00 Ratings10.01 Ratings
Multi-platform remote control00 Ratings10.01 Ratings
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FixMe.ITTSPlus
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Score 9.7 out of 10
Enterprises
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Score 9.1 out of 10
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Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
FixMe.ITTSPlus
Likelihood to Recommend
9.0
(6 ratings)
10.0
(1 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Support Rating
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
FixMe.ITTSPlus
Likelihood to Recommend
Techinline
FixMe.IT is an absolute price-performer. Far less expensive than many of its competitors, it offers all the major features small outfits like mine need. While not nearly as robust as other offerings such as TeamViewer and GoToAssist, its price point simply can't be beat. Thus, small consulting firms that primarily deal with Windows-based PCs will see a huge cost benefit. Larger MSPs are probably better off with a more expensive but flexible solution.
Read full review
TSPlus (Terminal Service Plus)
It is useful in all the cases where users have to work via rdp. The possibility of making available to users only the applications they need is very useful. However, it is less appropriate in environments where there is a need for large computing power such as design studios. It would require a hardware requirement that is too economically high to be justified
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Pros
Techinline
  • Unattended access always works
  • Deployment through MSI to all PCs in the company
  • Stable and dependable. The app never has issues.
  • Option to follow users' mouse if they have more than one screen but you are only using one screen to display their computer. It allows them to show you things without fighting for the mouse or having our view of their screen be too small.
  • Lightweight. The app for on-demand remote controll, unattended access, and even the expert are all very small and not resource intentsive
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TSPlus (Terminal Service Plus)
  • Detailed management of users or user groups and the applications associated with them
  • Using MS app standard RDP or creating TS Plus runtime
  • license management and updates
Read full review
Cons
Techinline
  • Not sure if we are able to display multiple screens at the same time. For example the server and some workstations. I know we can click back and forth easily, but not sure if we can display them at the same time.
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TSPlus (Terminal Service Plus)
  • The custom client doesn't always work with all applications, I solved it by configuring connections with classic RDP on individual PCs
  • the procedure for activating and renewing the licenses was not very clear to me, I went by trial and error but in the end I was able to activate it
  • nothing else in particular, everything works in a simple and intuitive way
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Likelihood to Renew
Techinline
Great product for the price. I would buy it again. We now have 6 licenses of it and it's completely worth the investment.
Read full review
TSPlus (Terminal Service Plus)
No answers on this topic
Support Rating
Techinline
It is all just done through email so there is no tracking of tickets but there is not much need since they will respond multiple times a day if needed. I never have any issue with them though. They are very well trained.
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TSPlus (Terminal Service Plus)
No answers on this topic
Alternatives Considered
Techinline
TeamViewer I use for Mac clients, I like fixme.it better because of ease of client to get me a client id
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TSPlus (Terminal Service Plus)
It is much easier to manage and implement. Even if it is not very intuitive the management of licenses is still better than that of the Remote Desktop environment of Microsoft. With Microsoft, the limit is the ability to simply access the remote desktop, while with TS Plus you can manage individual applications so as to give the user only the tools he needs.
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Return on Investment
Techinline
  • During COVID, we simply would not have been able to work without it.
  • Integration with our website and customized branding gives clients a good sense of security of who they're letting in.
  • After 11 years, I see no reason to switch.
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TSPlus (Terminal Service Plus)
  • Flexibility in use that allows lean management by the IT manager
  • Wide compatibility with almost all sw
  • Speed ​​in configuring work sessions
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ScreenShots