What users are saying about
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Top Rated
76 Ratings
4 Ratings
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Score 8.9 out of 100

Motive (previously KeepTruckin)

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Top Rated
76 Ratings
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Score 8.4 out of 100

Attribute Ratings

  • Motive (previously KeepTruckin) is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

6.0

Fleet Complete

60%
1 Rating
8.5

Motive (previously KeepTruckin)

85%
45 Ratings

Likelihood to Renew

Fleet Complete

N/A
0 Ratings
9.1

Motive (previously KeepTruckin)

91%
4 Ratings

Usability

Fleet Complete

N/A
0 Ratings
8.7

Motive (previously KeepTruckin)

87%
6 Ratings

Availability

Fleet Complete

N/A
0 Ratings
8.4

Motive (previously KeepTruckin)

84%
43 Ratings

Support Rating

6.0

Fleet Complete

60%
2 Ratings
8.3

Motive (previously KeepTruckin)

83%
44 Ratings

Implementation Rating

Fleet Complete

N/A
0 Ratings
9.0

Motive (previously KeepTruckin)

90%
2 Ratings

Likelihood to Recommend

Fleet Complete

Fleet Complete is a great software with a great build. I would just like to see them update some of the features. The desktop version is a big item that really could use an update. They also need to set up an alert system that will notify you when a tracker stops working. Other than that, it is an easy to use system. The trackers are easy to install and there are numerous reports that you are able to pull on demand. Great for IFTA tracking!
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Motive

Honestly, I think Motive is very scalable for the commercial trucking industry and can't think of a scenario it wouldn't be appropriate for unless you are a company that doesn't care about compliance and safety on a very practical and friendly level.
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Pros

Fleet Complete

  • Affordable.
  • Includes a lot of added benefits such as BigRoad.
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Motive

  • It has easy to find reports.
  • Administrators can log on and see where all of their trucks are at and get detailed information.
  • This product helps us stay compliant with federal regulations.
  • The price point for this service and its features such as mileage and fuel tracking are amazing.
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Cons

Fleet Complete

  • Desktop version is very outdated. Needs to be created to work with Macs as well.
  • The trackers will stop working without notifying you. Would be nice if there was an alert when they were getting low or not reporting.
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Motive

  • User interface is hard to manipulate for multiple days - I'll detail below.
  • Occasionally a driver will forget to go "Off Duty" - and leave himself/herself "On-Duty, not driving" for multiple days (like over a weekend). It's so clunky to go in to each day and change the hours. It would be nice to have the ability to click multiple days and reset to "Off Duty".
  • Personal Conveyance is used frequently in our environment, there should be a way to "lock" personal conveyance on until disabled, because when you make a mistake and accidentally log it as "On Duty - Driving" it cannot be modified. This has messed up a drivers ability to reset their driving/hours clock MANY times, and is something that needs to be addressed.
  • Would be nice to have multiple screen views or customizable screen views. When using on a smartphone, sometimes the text is too small or not helpful when trying to get information at a glance (hours on duty, driving time, etc).
  • I would like to see the terminal box itself be shrunk down so it can be mounted in a way that isn't so out in the open. Perhaps an option for a GPS antenna would be nice so it could be mounted behind/under the dash.
  • I'd like to see an option for loading fleet documents (Other documents like insurance cards, IFTA, etc) so their in a digital form all in one place.
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Pricing Details

Fleet Complete

Starting Price

Editions & Modules

Fleet Complete editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Motive (previously KeepTruckin)

    Starting Price

    Editions & Modules

    Motive (previously KeepTruckin) editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      Pricing Info

      Likelihood to Renew

      Fleet Complete

      No answers on this topic

      Motive

      Base on the review if other points wick fulfilled, and the price will not increase because the competition is big, and catching up in systems too.
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      Usability

      Fleet Complete

      No answers on this topic

      Motive

      It works awesome when connected to the driver's cell phone. It can be a bear when the device disconnects. The onboarding process seems to have changed since I purchased it. We have been kind of winging it and getting lucky.
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      Reliability and Availability

      Fleet Complete

      No answers on this topic

      Motive

      The availability of KeepTruckin from my experience is awesome I haven’t had any issues it’s ready to roll when you are. 24/7 365/366. It stays connected everywhere I go it is user-friendly no complaints. Customer service is always available as well. Anytime I had to call they answered.
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      Support Rating

      Fleet Complete

      Sometimes it can take days to get through to support. It is also an inconvenience when you have to get a device replaced. First you have to call them to troubleshoot the device. Then they have to create the order, which then takes about another month to get to you. This leaves you with over a month without a working device. They do not credit you for this downtime either.
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      Motive

      KeepTruckin seems to invest well in hiring the best support staff and ensuring all of their support staff are well trained, confident, patient and knowledgeable about their system. They never seem to rush us off or make us feel stupid for asking a question. They are always courteous, respectful and professional. They seem to be customer satisfaction focused, as well as focused on resolving any issue the first time. We have never had to call about the same issue twice. I hope they will never cut corners in this area.
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      Implementation Rating

      Fleet Complete

      No answers on this topic

      Motive

      The last device we got had a $10 increase, this feature can make customers upset and send them to the competition.
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      Alternatives Considered

      Fleet Complete

      Fleet Complete works ten times better than Teletrac did. We utilized Teletrac for 3 years, and for a good two of those years, half of our devices would not work. It was a nightmare to try to get them replaced also.
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      Motive

      KeepTruckin is a lot easier to read. Direct, sufficient, accurate, programmed to show to the eye how the driver is violating log hours or even driving with mileage as to Samara Fleet, it is basic. No help, unsatisfying to the eye on how the program is presented.
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      Return on Investment

      Fleet Complete

      • Peace of mind when it comes to hanging assets.
      • We have saved a lot of time when trying to calculate IFTA each quarter.
      Read full review

      Motive

      • Enormous impact on accidents being 100% carrier's fault to actual 1% accident carrier fault with video dashcam availability proving other parties at fault
      • Visibility to fuel usage, idling, and vehicle/driver utilization allows focus on improvement to reduce fuel costs and improve utilization
      • Better visibility of Hours of Service to eliminate CSA violations which decreases fines and insurance costs
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