What users are saying about
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48 Ratings
2 Ratings
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Score 8.7 out of 100

KeepTruckin

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48 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

Fleet Complete

Fleet Complete is a great software with a great build. I would just like to see them update some of the features. The desktop version is a big item that really could use an update. They also need to set up an alert system that will notify you when a tracker stops working. Other than that, it is an easy to use system. The trackers are easy to install and there are numerous reports that you are able to pull on demand. Great for IFTA tracking!
Katherine Klaus | TrustRadius Reviewer

KeepTruckin

Works well for any truck driver as far as I'm concerned. Even if I weren't required to use an electronic log, I would prefer KeepTruckin over paper logs because it records starting and stopping automatically. I think it would be especially helpful for truck drivers who make lots of drop-offs in a day.
Anonymous | TrustRadius Reviewer

Pros

Fleet Complete

  • Affordable.
  • Includes a lot of added benefits such as BigRoad.
Katherine Klaus | TrustRadius Reviewer

KeepTruckin

  • It has easy to find reports.
  • Administrators can log on and see where all of their trucks are at and get detailed information.
  • This product helps us stay compliant with federal regulations.
  • The price point for this service and its features such as mileage and fuel tracking are amazing.
Anonymous | TrustRadius Reviewer

Cons

Fleet Complete

  • Desktop version is very outdated. Needs to be created to work with Macs as well.
  • The trackers will stop working without notifying you. Would be nice if there was an alert when they were getting low or not reporting.
Katherine Klaus | TrustRadius Reviewer

KeepTruckin

  • User interface is hard to manipulate for multiple days - I'll detail below.
  • Occasionally a driver will forget to go "Off Duty" - and leave himself/herself "On-Duty, not driving" for multiple days (like over a weekend). It's so clunky to go in to each day and change the hours. It would be nice to have the ability to click multiple days and reset to "Off Duty".
  • Personal Conveyance is used frequently in our environment, there should be a way to "lock" personal conveyance on until disabled, because when you make a mistake and accidentally log it as "On Duty - Driving" it cannot be modified. This has messed up a drivers ability to reset their driving/hours clock MANY times, and is something that needs to be addressed.
  • Would be nice to have multiple screen views or customizable screen views. When using on a smartphone, sometimes the text is too small or not helpful when trying to get information at a glance (hours on duty, driving time, etc).
  • I would like to see the terminal box itself be shrunk down so it can be mounted in a way that isn't so out in the open. Perhaps an option for a GPS antenna would be nice so it could be mounted behind/under the dash.
  • I'd like to see an option for loading fleet documents (Other documents like insurance cards, IFTA, etc) so their in a digital form all in one place.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Fleet Complete

No score
No answers yet
No answers on this topic

KeepTruckin

KeepTruckin 9.1
Based on 3 answers
Base on the review if other points wick full filled, and the price will not increase because the competition is big, and catching up in systems too
Anonymous | TrustRadius Reviewer

Usability

Fleet Complete

No score
No answers yet
No answers on this topic

KeepTruckin

KeepTruckin 9.0
Based on 3 answers
Its one of the most attractive pieces of the software. without usability what is an app really there to do?
Anonymous | TrustRadius Reviewer

Reliability and Availability

Fleet Complete

No score
No answers yet
No answers on this topic

KeepTruckin

KeepTruckin 9.2
Based on 23 answers
KeepTruckin support has always been available to us. We feel they are a service provider we can count on with products we can count on to grow with us as we expand. It is my experience that the KeepTruckin ELD system is best and easiest ELD system on the market. It solves the problem of having a dependable and reliable system. We count on KeepTruckin support and they have always been available to us and our drivers 24/7/365. We have never experienced a long wait time when we call for support. They know who we are when we call because their IVR phone system accurately identifies us to their support team when we are connected. They are always able to resolve any issue we or our drivers are having with the ELD system or desk top system 100% of the time. The service support team are always knowledgeable, helpful, professional and friendly 100% of the time. I feel like they are part of our team and not just an outside/external service solution provider. We have never experienced a time when KeepTruckin wasn’t available to us or our drivers…even in the middle of the night or what would normally be the busiest time of any business day. We are very satisfied with choosing KeepTruckin.
Anonymous | TrustRadius Reviewer

Support Rating

Fleet Complete

Fleet Complete 6.0
Based on 2 answers
Sometimes it can take days to get through to support. It is also an inconvenience when you have to get a device replaced. First you have to call them to troubleshoot the device. Then they have to create the order, which then takes about another month to get to you. This leaves you with over a month without a working device. They do not credit you for this downtime either.
Katherine Klaus | TrustRadius Reviewer

KeepTruckin

KeepTruckin 8.9
Based on 24 answers
The support staff is knowledgeable and helpful. Some of the staff do have thicker accents and can be difficult to understand when talking to them over the phone. I personally have not had difficulty. However, some of my drivers have reported this issue.
Anonymous | TrustRadius Reviewer

Implementation Rating

Fleet Complete

No score
No answers yet
No answers on this topic

KeepTruckin

KeepTruckin 9.0
Based on 2 answers
the last device we got have a 10$ increase, this feature can make customer upset and send them to the competition
Anonymous | TrustRadius Reviewer

Alternatives Considered

Fleet Complete

Fleet Complete works ten times better than Teletrac did. We utilized Teletrac for 3 years, and for a good two of those years, half of our devices would not work. It was a nightmare to try to get them replaced also.
Katherine Klaus | TrustRadius Reviewer

KeepTruckin

KeepTruckin is a lot easier to read. Direct, sufficient, accurate, programmed to show to the eye how the driver is violating log hours or even driving with mileage as to Samara Fleet, it is basic. No help, unsatisfying to the eye on how the program is presented.
Marissa Garcia | TrustRadius Reviewer

Return on Investment

Fleet Complete

  • Peace of mind when it comes to hanging assets.
  • We have saved a lot of time when trying to calculate IFTA each quarter.
Katherine Klaus | TrustRadius Reviewer

KeepTruckin

  • Consistency, KeepTruckin will stand always showing the last truck's status and location with no hesitation.
  • Stable, since we have been using we have not encountered too many issues because it is actually stable.
  • Easy connection, it has been surprisingly easy to connect this platform to our actual tools.
Jonatan Serna | TrustRadius Reviewer

Pricing Details

Fleet Complete

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

KeepTruckin

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

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