21 Ratings
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Score 8.1 out of 100
259 Ratings
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Score 8.4 out of 100

Attribute Ratings

  • Fleetsmith is rated higher in 1 area: Usability
  • Microsoft Endpoint Manager (Microsoft Intune + SCCM) is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

8.1

Fleetsmith

81%
21 Ratings
8.7

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

87%
48 Ratings

Likelihood to Renew

Fleetsmith

N/A
0 Ratings
9.9

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

99%
2 Ratings

Usability

8.5

Fleetsmith

85%
19 Ratings
7.2

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

72%
6 Ratings

Performance

Fleetsmith

N/A
0 Ratings
6.9

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

69%
28 Ratings

Support Rating

8.8

Fleetsmith

88%
42 Ratings
9.8

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

98%
20 Ratings

Implementation Rating

Fleetsmith

N/A
0 Ratings
8.9

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

89%
4 Ratings

Ease of integration

Fleetsmith

N/A
0 Ratings
7.6

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

76%
14 Ratings

Likelihood to Recommend

Apple

Fleetsmith is well suited for companies with a lot of Macs, Mac minis, Apple tvs, etc., that are all over the place (different offices, states, countries, floors, remote employees, etc). It makes the management of these central where it would be almost impossible otherwise.
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Microsoft

Windows Autopilot makes provisioning user Windows PC laptops a breeze. A user only needs to turn on the laptop, join it to their local WiFi, login with their O365 account then sit back and let Windows Autopilot handle the app installations required for work, configure the laptop settings to meet my organization requirements. I have seen this all completed in less than 30 minutes depending on how fast the internet connection is. Where Microsoft Intune needs to improve I think is the part where it can push out software updates to 3rd party apps. Right now I have to use Automox to fill in this gap.
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Pros

Apple

  • Fleetsmith does a great job of being unobtrusive on managed devices. After initial deployment, one might never know it’s there except when it prompts to enforce a software update.
  • Fleetsmith has sensible defaults and relatively few decisions for the administrator to make; for most applications and configurations, it’s sufficient to enforce a minimum version. For more complex use cases, I suggest falling back on Fleetsmith’s ability to install tools such as Puppet and run arbitrary shell commands.
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Microsoft

  • [Microsoft Endpoint Manager (Microsoft Intune + SCCM)] helps to speed up the deployment of patches/software throughout our environment. I can easily build a package and then deploy across all endpoints.
  • The ability to supercede software is also quite handy. This automates the removal of old versions and replacing them with newer versions.
  • The Intune Autopilot option is very useful if you want to deploy software to devices straight out of the box. You can configure them to download software when a user opens a new PC and turns it on for the first time.
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Cons

Apple

  • We were told that this was in the works and it would be implemented at the beginning of the year 2019. That has still not happened and whenever we ask about this functionality we cannot get a good answer.
  • Management of devices that are already in the field—we were told that in order to use Fleetsmith as we would like (pushing apps to devices) we would have to get each device and set them up from a Mac.
  • Integration with Windows.
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Microsoft

  • The program itself can be challenging to use, especially if there hasn't been any formal training on the use of the product. Either training/reviewing documentation is recommended prior to using SCCM.
  • At times, it can be difficult to try and find out why a certain machine that's listed in SCCM says that the endpoint has the SCCM client and shows as Active, but in fact, it's not. It's also difficult at times to try and figure out why the client can't be pushed down to the endpoint.
  • Even though the remote assistance features in SCCM are really good, it can be challenging at times when the remote options don't work for a particular endpoint, even though the machine is active, online, etc.
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Pricing Details

Fleetsmith

Starting Price

$8.25 per device, per month

Editions & Modules

Fleetsmith editions and modules pricing
EditionModules
Fleetsmith Managed$8.251

Footnotes

  1. per device, per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Free unlimited trial for up to 10 devices Device Intelligence free for unlimited devices iOS/tvOS devices free during beta period

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

Starting Price

$5 per user/per month

Editions & Modules

Microsoft Endpoint Manager (Microsoft Intune + SCCM) editions and modules pricing
EditionModules
Microsoft 365 For Families9.991
Microsoft 365 For Individuals6.992
Microsoft 365 Business Basic53
Microsoft 365 Business Standard12.504
Microsoft 365 Business Premium155
Microsoft 365 Apps8.256

Footnotes

  1. per month
  2. per month
  3. per user/per month
  4. per user/per month
  5. per user/per month
  6. per user/per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Likelihood to Renew

Apple

No answers on this topic

Microsoft

Mascom Wireless is a Microsoft shop and SCCM has proved to be helpful in keeping our Microsoft products up to date every month without fail. We also have a Microsoft Enterprise Agreement which we renewed for three years ending 2022. The remote access utility works wonders for the organisation and have saved travel bills including subsistance allowance. We have been able to fulfill security audits both internal and external. We have been able to keep a robust inventory of our computer assets and nothing falls of the cracks
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Usability

Apple

The installation steps are very easy and the UI for admin panel is user-friendly. Enrolment all based on Gmail accounts and the import function is there to fetch the user accounts. Navigating in Fleetsmith admin panel is simple and clean.
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Microsoft

The console is not intuitive and does not work well often. Due to the complexity of the product, documentation can be confusing. When properly configured, routine tasks like OS deployment, remote control, and software deployment are easy to do. Troubleshooting of System Center Configuration Manager issues is hard, as there are various logs, and their content can be hard to understand.
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Performance

Apple

No answers on this topic

Microsoft

It's a 'heavy' system, which demands a lot of resources form the datacenter perspective. So, make sure you followed the requirements to avoid frustration in the future. From the 'client' perspective, it's fine. I've never had any issue with that.
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Support Rating

Apple

Fantastic support. I have had a few queries on how to go about doing things in the best way and the support at Fleetsmith was always very quick to reply and with excellent advice and detail to solve the problem and lead is into our best use of their product.
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Microsoft

Being a Microsoft product, support was good. Out interaction was limited to our in-house IT team which was installing the Intune app in our mobile device. The installation was smooth and we haven't faced any difficulties with the app while using it. Provides a smooth and secure access to all Office 365 apps in mobile while separating the personal and professional data.
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Implementation Rating

Apple

No answers on this topic

Microsoft

Work with a "test group" of users who you have a good relationship with so that when things don't work properly they understand! Work with your partner nicely without forcing things especially timelines as you are bound to make mistakes and create oversights in the project Management can also interfere with the implementation (which can cause delays) if you make too many mistakes which takes me back to having a "test group" where you have good relations
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Alternatives Considered

Apple

The primary products we checked out were Mosyle, JAMF, and SimpleMDM. In the end it really came down to the simplicity of our needs and the simplicity of Fleetsmith's approach being in tight harmony. We kicked the tires, hard, for about a month and then dove all the way in.
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Microsoft

We did not evaluate or use other products like Microsoft Endpoint Manager (Microsoft Intune + SCCM). The main reason we did not evaluate or use other products is because Microsoft Endpoint Manager (Microsoft Intune + SCCM) integrates seamlessly with Microsoft 365 and Windows PCs. Expenses would have increased as well if we had purchased another similar product.
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Return on Investment

Apple

  • Lesser cost for managing device, instead of getting more manpower to do it manually.
  • Lesser security threats (which will cause financial damage) as all devices are configured according the the company security policies, such as firewalls, media management, app security updates.
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Microsoft

  • In our current environment, this System Center Configuration Manager had replaced several standalone solutions for patching, imaging, remote assistance, reporting, etc. That saved a lot of time and resulted in money to manage the IT infrastructure.
  • Once SCCM is deployed and fully configured, all agents are deployed and it is easy to automate a lot of processes and just control them from time to time to make sure that everything is working as supposed to be.
  • SCCM + Windows 10: great built-in endpoint protection solution. As a result, there is no need to buy additional software for that purpose.
  • The imaging process is better compared to WDS because you can modify deployment packages and apply patches to a newly imaged machine. This saves tons of time for new employees deployment.
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