FlexiHub vs. LogMeIn Rescue by GoTo

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
FlexiHub
Score 10.0 out of 10
N/A
Software as a service for accessing USB devices connected to remote computers over the Internet FlexiHub enables users to set up a USB over network connection so they can link remotely-located computers with USB peripherals attached to a local machine. Users can share USB devices over Ethernet and connect them in real-time no matter if they are down the hall, across the city, or on the other side of the world. FlexiHub is a software as a service for redirecting all types of…N/A
LogMeIn Rescue by GoTo
Score 8.1 out of 10
N/A
Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of IT helpdesk technicians to enterprise-level organizations, Rescue aims to offer the…N/A
Pricing
FlexiHubLogMeIn Rescue by GoTo
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
FlexiHubLogMeIn Rescue by GoTo
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
FlexiHubLogMeIn Rescue by GoTo
Top Pros
Top Cons
Features
FlexiHubLogMeIn Rescue by GoTo
Internet of Things
Comparison of Internet of Things features of Product A and Product B
FlexiHub
10.0
2 Ratings
22% above category average
LogMeIn Rescue by GoTo
-
Ratings
IoT Device Management10.02 Ratings00 Ratings
IoT Data Management10.02 Ratings00 Ratings
Remote Administration
Comparison of Remote Administration features of Product A and Product B
FlexiHub
-
Ratings
LogMeIn Rescue by GoTo
7.1
168 Ratings
15% below category average
Screen sharing00 Ratings9.4163 Ratings
File transfer00 Ratings8.0153 Ratings
Instant message00 Ratings7.092 Ratings
Secure remote access with Smart Card authentication00 Ratings8.327 Ratings
Access to sleeping/powered-off computers00 Ratings3.342 Ratings
Over-the-Internet remote session00 Ratings9.1163 Ratings
Initiate remote control from mobile00 Ratings7.142 Ratings
Remote management of servers & workstations00 Ratings5.470 Ratings
Remote Active Directory® management00 Ratings8.432 Ratings
Centralized management dashboard00 Ratings6.551 Ratings
Session record00 Ratings7.3116 Ratings
Annotations00 Ratings6.043 Ratings
Monitoring and Alerts00 Ratings6.677 Ratings
Multi-platform remote control00 Ratings7.7118 Ratings
Best Alternatives
FlexiHubLogMeIn Rescue by GoTo
Small Businesses
AWS IoT Core
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Score 8.0 out of 10
Getscreen.me
Getscreen.me
Score 9.8 out of 10
Medium-sized Companies

No answers on this topic

mRemoteNG
mRemoteNG
Score 9.3 out of 10
Enterprises
AWS IoT Core
AWS IoT Core
Score 8.0 out of 10
Remote Desktop Services
Remote Desktop Services
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
FlexiHubLogMeIn Rescue by GoTo
Likelihood to Recommend
10.0
(2 ratings)
8.7
(185 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(19 ratings)
Usability
-
(0 ratings)
8.9
(37 ratings)
Availability
-
(0 ratings)
9.1
(1 ratings)
Performance
-
(0 ratings)
9.1
(1 ratings)
Support Rating
-
(0 ratings)
8.0
(38 ratings)
Implementation Rating
-
(0 ratings)
9.0
(3 ratings)
Configurability
-
(0 ratings)
8.2
(1 ratings)
Product Scalability
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
FlexiHubLogMeIn Rescue by GoTo
Likelihood to Recommend
Electronic Team, Inc.
We’ve put FlexiHub through its paces to see if it’s any good for remote vehicle health checks. We tried the app out with a handful of USB devices for car diagnostics and so far, everything is going smoothly. We also worked to develop an iOS app for remote diagnostics. Our testers from another office easily connected over the Internet thanks to FlexiHub. FlexiHub works perfectly in UDP connections, and needs an Internet connection. But there is no opportunity to work over LAN. This can be an issue.
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GoTo (formerly LogMeIn)
Not all of our team members are as PC computer savvy as we would like, Rescue allows any issue that arises to be quickly and correctly solved the first time no matter the level of comfort with our systems. We have not come across any situations where it did not work for our set up.
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Pros
Electronic Team, Inc.
  • User-Friendly Interface
  • Efficient Troubleshooting
  • Flexible Connectivity Options
Read full review
GoTo (formerly LogMeIn)
  • The rescue lens feature has come in handy to save us plenty of times. being able to have eyes on the end users' side to see how things are actually physically connected.
  • Having the ability to collaborate with other technicians is a feature that I have not seen in other applications. normally the other person has to connect as well which results in lowered connection speed on the end user's side since 2 connections are running.
  • The tools to be able to locate and audit sessions are also very valuable for measuring the performance of my technicians.
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Cons
Electronic Team, Inc.
  • Stable connections, but some devices are not recognized correctly
  • Pricing is too high
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GoTo (formerly LogMeIn)
  • one of the prompt in windows users is not vissible, somethimes users missed it and you must start from scratch
  • more documentation for apple users
  • never could record a session, all the time was a permissions issue, don't know how to do it
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Likelihood to Renew
Electronic Team, Inc.
No answers on this topic
GoTo (formerly LogMeIn)
We may continue using Logmein as it is the best remote support application in terms of connection latency and control. However, since several of our client sites have stricter security policies they block this application and we have to switch to other ways which is inconvenient
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Usability
Electronic Team, Inc.
No answers on this topic
GoTo (formerly LogMeIn)
LogMeIn Rescue is easy to start and use and does not consume resources on your computer slowing it down. We are also often providing support for non-tech savvy end users who might have a hard time downloading and installing remote access software, especially when firewall warnings start to appear. LogMeIn Rescue's process is intuitive and easy to follow for our users.
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Reliability and Availability
Electronic Team, Inc.
No answers on this topic
GoTo (formerly LogMeIn)
Log me in has never failed me
Read full review
Performance
Electronic Team, Inc.
No answers on this topic
GoTo (formerly LogMeIn)
no complaints
Read full review
Support Rating
Electronic Team, Inc.
No answers on this topic
GoTo (formerly LogMeIn)
I'd say support for LogMeIn is ideal because I haven't ever been in a situation where additional support was necessary. The program runs so efficiently and simply that nothing was needed beyond initial training that was provided by my company. I am saying this as a user that strictly uses the technician console
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Implementation Rating
Electronic Team, Inc.
No answers on this topic
GoTo (formerly LogMeIn)
Make sure you have your LogMeIn Rescue account sign-in details handy when installing on multiple support systems.
Read full review
Alternatives Considered
Electronic Team, Inc.
I made the switch to FlexiHub because I found it to be more reliable and user-friendly for my specific needs. FlexiHub offers a more seamless experience when it comes to remotely accessing and managing USB devices, with fewer connectivity issues compared to the other products I was using. also TeamViewer's pricing structure didn't align well with my needs. FlexiHub's subscription plans offered a better fit for my usage.
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GoTo (formerly LogMeIn)
UI (user interface) is pretty easy to use, you can use rescue from a desktop version or the web when others such as dameware you needed to have the software installed and the affected user needed to be on VPN, so you could take over their system. TeamViewer is good but with Rescue you can link your chat support team members and rescue to work from the same system. Other benefits in rescue is that you can add Ticket to track your IT personnel usage for reporting purpose. For instance if you want to track-down how many sessions the agent A did on a day and link the Ticket from your ITSM system with the information in rescue. I didn't see this option in other tools
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Scalability
Electronic Team, Inc.
No answers on this topic
GoTo (formerly LogMeIn)
it's perfect
Read full review
Return on Investment
Electronic Team, Inc.
  • We have increased our productivity due to the ability of remote access
  • Developed and tested the app with remote USB access
  • We can work with our freelance and remote testers; all we need is an Internet connection
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GoTo (formerly LogMeIn)
  • We kept our help desk staff to a minimum since we no longer needed a tech on each floor.
  • Time of resolution went up 65% since our techs were able to quickly see the problem and resolve [it].
  • We no longer needed additional software to transfer files, saving us up to $5000 in subscription fees.
Read full review
ScreenShots

FlexiHub Screenshots

Screenshot of Screenshot of Screenshot of

LogMeIn Rescue by GoTo Screenshots

Screenshot of Technician Group Configuration - Where users can create technician groups and subgroups with granular agent permissionsScreenshot of the console where repetitive tasks automated by running pre written scripts in the background, without disturbing end usersScreenshot of a smartphone camera being used to troubleshoot offline computers and hardwareScreenshot of remote control of Macs, PCs and Linux/AndroidScreenshot of reboot sessions and automationScreenshot of the central dashboard where common mobile device issues on iPhone and Android can be identified and addressed without the need to navigate the end user's device.