FlexiHub vs. GoTo Resolve

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
FlexiHub
Score 10.0 out of 10
N/A
Software as a service for accessing USB devices connected to remote computers over the Internet FlexiHub enables users to set up a USB over network connection so they can link remotely-located computers with USB peripherals attached to a local machine. Users can share USB devices over Ethernet and connect them in real-time no matter if they are down the hall, across the city, or on the other side of the world. FlexiHub is a software as a service for redirecting all types of…N/A
GoTo Resolve
Score 8.1 out of 10
N/A
GoTo Resolve is an all-in-one IT management and support software built for today's small-to-medium-sized businesses. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster—all in one place. It combines remote monitoring and management capabilities with remote access and support, conversational ticketing, and zero trust architecture into a single consolidated platform. It is presented by the vendor as…
$0
for 3 agents and unlimited endpoints
Pricing
FlexiHubGoTo Resolve
Editions & Modules
No answers on this topic
GoTo Resolve Free
$0
for 3 agents and unlimited endpoints
GoTo Resolve MDM
$2.75
per month per endpoint
GoTo Resolve Remote Support
$40
per month per user
GoTo Resolve Basic
$55
per month for 1 agent and 25 endpoints
GoTo Resolve Standard
$190
per month for 3 agents and 100 endpoints
Offerings
Pricing Offerings
FlexiHubGoTo Resolve
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsPrices are listed per month and billed annually. Month to month contracts are also available MDM is available as a standalone or as an add-on. Additional endpoints and agents and save up to 20%
More Pricing Information
Community Pulse
FlexiHubGoTo Resolve
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
FlexiHubGoTo Resolve
Internet of Things
Comparison of Internet of Things features of Product A and Product B
FlexiHub
10.0
2 Ratings
22% above category average
GoTo Resolve
-
Ratings
IoT Device Management10.02 Ratings00 Ratings
IoT Data Management10.02 Ratings00 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
FlexiHub
-
Ratings
GoTo Resolve
7.3
16 Ratings
1% below category average
Patch Management00 Ratings7.316 Ratings
Remote Access
Comparison of Remote Access features of Product A and Product B
FlexiHub
-
Ratings
GoTo Resolve
9.1
41 Ratings
4% above category average
Attended device access00 Ratings9.540 Ratings
Unattended device access00 Ratings8.735 Ratings
Mobile device access00 Ratings8.525 Ratings
Virtual device access00 Ratings8.929 Ratings
Multiple-display support00 Ratings9.333 Ratings
Multiple concurrent sessions00 Ratings9.734 Ratings
Best Alternatives
FlexiHubGoTo Resolve
Small Businesses
AWS IoT Core
AWS IoT Core
Score 8.0 out of 10
Panda Systems Management
Panda Systems Management
Score 9.4 out of 10
Medium-sized Companies

No answers on this topic

NinjaOne
NinjaOne
Score 9.2 out of 10
Enterprises
AWS IoT Core
AWS IoT Core
Score 8.0 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
FlexiHubGoTo Resolve
Likelihood to Recommend
10.0
(2 ratings)
8.7
(98 ratings)
Likelihood to Renew
-
(0 ratings)
8.7
(15 ratings)
Usability
-
(0 ratings)
9.3
(79 ratings)
Availability
-
(0 ratings)
8.9
(2 ratings)
Performance
-
(0 ratings)
9.0
(1 ratings)
Support Rating
-
(0 ratings)
8.3
(6 ratings)
Implementation Rating
-
(0 ratings)
9.1
(4 ratings)
User Testimonials
FlexiHubGoTo Resolve
Likelihood to Recommend
Electronic Team, Inc.
We’ve put FlexiHub through its paces to see if it’s any good for remote vehicle health checks. We tried the app out with a handful of USB devices for car diagnostics and so far, everything is going smoothly. We also worked to develop an iOS app for remote diagnostics. Our testers from another office easily connected over the Internet thanks to FlexiHub. FlexiHub works perfectly in UDP connections, and needs an Internet connection. But there is no opportunity to work over LAN. This can be an issue.
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GoTo (formerly LogMeIn)
Go To Resolve is an ideal solution for larger organizations that span multiple offices/locations. In our case, we work for an international corporation that spans across the nation. Our IT department is typically outsourced from the United States, and we have one in-house IT staff member who looks after the hardware concerns more commonly. With the large number of staff working for our organization, we can be demanding in terms of needing technical support. GoTo Resolve has made this much more practical and convenient for our organization.
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Pros
Electronic Team, Inc.
  • User-Friendly Interface
  • Efficient Troubleshooting
  • Flexible Connectivity Options
Read full review
GoTo (formerly LogMeIn)
  • I can connect my laptop to a network router or switch and use GoTo Resolve to allow Engineers to make changes without divulging passwords for security reasons.
  • Help end users with new programs and show them how to use them remotely.
  • Fix
  • Trouble shoot computer problems remotely without needing to drive to the location of the computer.
Read full review
Cons
Electronic Team, Inc.
  • Stable connections, but some devices are not recognized correctly
  • Pricing is too high
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GoTo (formerly LogMeIn)
  • The file transfer functionality could definitely use some work. Missing the simplicity that other solutions such as GoTo Assist offered where transferring a file was as simply as dragging and dropping.
  • The file browsing system when connected to a remote workstation could be more intuitive and easier to use.
  • Sometimes the boxes that have to be acknowledged by the end user pop up behind other windows and can be difficult for them to locate in a timely manner.
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Likelihood to Renew
Electronic Team, Inc.
No answers on this topic
GoTo (formerly LogMeIn)
I would say yes, we would definitely renew, everyone likes it in the IT dept, and there are more features we have yet to put to use. I am expanding the Windows update / Endpoint features as I get time, and the remote PowerShell console is unbeatable for me at present when facing remote computers that are not letting create a new remote PSSession.
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Usability
Electronic Team, Inc.
No answers on this topic
GoTo (formerly LogMeIn)
User interface is extremely intuitive. It is very easy to use. No training needed for my technicians. GoTo Resolve has made it easy for me to provide remote assistance to users from anywhere. I was very easily able to get it to run on my smart phone allowing me to quickly solve a IT issue at work while in the middle of a road trip.
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Reliability and Availability
Electronic Team, Inc.
No answers on this topic
GoTo (formerly LogMeIn)
Usually available without a problem, although sometimes calls get dropped or users sit in empty meeting rooms while waiting for an admin to arrive, while the call is actually going on.
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Performance
Electronic Team, Inc.
No answers on this topic
GoTo (formerly LogMeIn)
If you are connected to someone with proper bandwidth, there are no issues at all. With all things, if you connect to someone with dial-up (yes, it still exists), the performance is terrible.
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Support Rating
Electronic Team, Inc.
No answers on this topic
GoTo (formerly LogMeIn)
Ive used their tech support a handful of times, and each time they have been able to help me sort out any hiccups or kinks that arise. They have a resourceful knowledge base, and have experts available for training and troubleshooting. I often recommend them to my other coworkers and colleagues because of the ease of use and security
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Implementation Rating
Electronic Team, Inc.
No answers on this topic
GoTo (formerly LogMeIn)
GoToAssist SeeIt was very easy to implement. As long as your techs have a basic understanding of most remote support tools they will be able to understand this product easily.
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Alternatives Considered
Electronic Team, Inc.
I made the switch to FlexiHub because I found it to be more reliable and user-friendly for my specific needs. FlexiHub offers a more seamless experience when it comes to remotely accessing and managing USB devices, with fewer connectivity issues compared to the other products I was using. also TeamViewer's pricing structure didn't align well with my needs. FlexiHub's subscription plans offered a better fit for my usage.
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GoTo (formerly LogMeIn)
In NinjaOne, The ticketing system may benefit from additional features like the option to use a custom domain for the support email address, as it is currently rather basic. Additionally, it has issues with correctly displaying photos, either not showing up at all or removing them from emails that are received. Similarly, attachments have the ability to filter what passes through; some attachment objects, like eml files, are dropped. On the other hand, GoTo Resolve offers seamless Ticketing System.
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Return on Investment
Electronic Team, Inc.
  • We have increased our productivity due to the ability of remote access
  • Developed and tested the app with remote USB access
  • We can work with our freelance and remote testers; all we need is an Internet connection
Read full review
GoTo (formerly LogMeIn)
  • We managed to work in a way that was impossible before these kinds of tools were offered in the market
  • The program is constantly evolving to try to fix bugs and that can affect the day-to-day use.
  • If We find a way to use fewer programs for different tasks would be great and this tool may have the solution in the future
Read full review
ScreenShots

FlexiHub Screenshots

Screenshot of Screenshot of Screenshot of

GoTo Resolve Screenshots

Screenshot of GoTo Resolve Device QuickviewScreenshot of GoTo Resolve - DevicesScreenshot of GoTo Resolve - Guided Agent FlowScreenshot of GoTo Resolve MS Teams TicketingScreenshot of GoTo Resolve Support SessionScreenshot of GoTo Resolve Tickets Board