6 Ratings
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Score 8.4 out of 100
717 Ratings
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Score 8.1 out of 100

Feature Set Ratings

    BI Standard Reporting

    Fliptop (Discontinued Product)

    Feature Set Not Supported
    N/A
    7.9

    Tableau CRM

    79%
    Tableau CRM ranks higher in 3/3 features

    Pixel Perfect reports

    N/A
    0 Ratings
    8.3
    83%
    40 Ratings

    Customizable dashboards

    N/A
    0 Ratings
    7.0
    70%
    47 Ratings

    Report Formatting Templates

    N/A
    0 Ratings
    8.4
    84%
    45 Ratings

    Ad-hoc Reporting

    Fliptop (Discontinued Product)

    Feature Set Not Supported
    N/A
    7.5

    Tableau CRM

    75%
    Tableau CRM ranks higher in 4/4 features

    Drill-down analysis

    N/A
    0 Ratings
    7.4
    74%
    47 Ratings

    Formatting capabilities

    N/A
    0 Ratings
    8.0
    80%
    47 Ratings

    Integration with R or other statistical packages

    N/A
    0 Ratings
    6.2
    62%
    36 Ratings

    Report sharing and collaboration

    N/A
    0 Ratings
    8.4
    84%
    45 Ratings

    Report Output and Scheduling

    Fliptop (Discontinued Product)

    Feature Set Not Supported
    N/A
    7.9

    Tableau CRM

    79%
    Tableau CRM ranks higher in 5/5 features

    Publish to Web

    N/A
    0 Ratings
    8.8
    88%
    36 Ratings

    Publish to PDF

    N/A
    0 Ratings
    8.2
    82%
    43 Ratings

    Report Versioning

    N/A
    0 Ratings
    8.0
    80%
    42 Ratings

    Report Delivery Scheduling

    N/A
    0 Ratings
    7.4
    74%
    39 Ratings

    Delivery to Remote Servers

    N/A
    0 Ratings
    7.1
    71%
    33 Ratings

    Data Discovery and Visualization

    Fliptop (Discontinued Product)

    Feature Set Not Supported
    N/A
    7.8

    Tableau CRM

    78%
    Tableau CRM ranks higher in 3/3 features

    Pre-built visualization formats (heatmaps, scatter plots etc.)

    N/A
    0 Ratings
    8.1
    81%
    41 Ratings

    Location Analytics / Geographic Visualization

    N/A
    0 Ratings
    8.0
    80%
    39 Ratings

    Predictive Analytics

    N/A
    0 Ratings
    7.4
    74%
    41 Ratings

    Access Control and Security

    Fliptop (Discontinued Product)

    Feature Set Not Supported
    N/A
    8.1

    Tableau CRM

    81%
    Tableau CRM ranks higher in 4/4 features

    Multi-User Support (named login)

    N/A
    0 Ratings
    8.5
    85%
    45 Ratings

    Role-Based Security Model

    N/A
    0 Ratings
    7.9
    79%
    45 Ratings

    Multiple Access Permission Levels (Create, Read, Delete)

    N/A
    0 Ratings
    7.4
    74%
    41 Ratings

    Single Sign-On (SSO)

    N/A
    0 Ratings
    8.5
    85%
    40 Ratings

    Mobile Capabilities

    Fliptop (Discontinued Product)

    Feature Set Not Supported
    N/A
    6.4

    Tableau CRM

    64%
    Tableau CRM ranks higher in 3/3 features

    Responsive Design for Web Access

    N/A
    0 Ratings
    7.4
    74%
    42 Ratings

    Mobile Application

    N/A
    0 Ratings
    5.6
    56%
    66 Ratings

    Dashboard / Report / Visualization Interactivity on Mobile

    N/A
    0 Ratings
    6.9
    69%
    38 Ratings

    Application Program Interfaces (APIs) / Embedding

    Fliptop (Discontinued Product)

    Feature Set Not Supported
    N/A
    6.4

    Tableau CRM

    64%
    Tableau CRM ranks higher in 6/6 features

    REST API

    N/A
    0 Ratings
    6.6
    66%
    30 Ratings

    Javascript API

    N/A
    0 Ratings
    6.5
    65%
    28 Ratings

    iFrames

    N/A
    0 Ratings
    6.0
    60%
    24 Ratings

    Java API

    N/A
    0 Ratings
    6.5
    65%
    27 Ratings

    Themeable User Interface (UI)

    N/A
    0 Ratings
    7.6
    76%
    27 Ratings

    Customizable Platform (Open Source)

    N/A
    0 Ratings
    5.5
    55%
    26 Ratings

    Attribute Ratings

    • Fliptop (Discontinued Product) is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.2

    Fliptop (Discontinued Product)

    82%
    1 Rating
    7.1

    Tableau CRM

    71%
    48 Ratings

    Usability

    Fliptop (Discontinued Product)

    N/A
    0 Ratings
    7.4

    Tableau CRM

    74%
    7 Ratings

    Support Rating

    Fliptop (Discontinued Product)

    N/A
    0 Ratings
    7.7

    Tableau CRM

    77%
    7 Ratings

    Implementation Rating

    Fliptop (Discontinued Product)

    N/A
    0 Ratings
    6.0

    Tableau CRM

    60%
    2 Ratings

    Likelihood to Recommend

    LinkedIn

    1. Be sure to specify and understand the impact on your model when looking at volume versus value factors. 2. Ask all your potential vendors about set-up costs and time. 3. Understand, with any predictive model, how it will affect both marketing and sales - a predictive tool should bring the two closer together. 4. Remember - its predictive, not all-knowing and brief/train your teams accordingly.
    Read full review

    Salesforce

    If the person/ department does not have any knowledge in open source tools such as R, and Python. [Salesforce Einstein Analytics (formerly Wave Analytics)] could be a good option with no coding background required. However, if they have such human resource or can acquire these people, I would recommend open source tech and suggest not to use this tool.
    Read full review

    Pros

    LinkedIn

    • Listening to customers - very responsive customer success team.
    • Working with customers to build the most predictable model.
    • Easy to set up and get useful reporting quickly.
    Read full review

    Salesforce

    • Interactive Dashboards, it [consists] of wide variety of charts
    • Data from different sources can be easily integrated with it
    • Security, it provides easy way to secure and share the information with the users
    • Support actions like opening hyperlink etc
    • Almost everything can be done from configuration
    • Data can easily be managed from dataflow.
    Read full review

    Cons

    LinkedIn

    • A little more explanation of how different factors can affect the model in terms of the customer objectives - they've really listened here and have really focussed on the changes we needed to make.
    • Update specific fields/features e.g. multi-currency support (now done), non-confusing field names (being released), custom fiscal years for reporting (coming I believe)
    Read full review

    Salesforce

    • Implementation takes time and resources. It is a heavy lift to implement and at first, it can take a little bit of time to understand what you are looking at. But once it's implemented it's easy to get started.
    • Without any BI expertise or resources available to your organization, the implementation of this is difficult. If you aren't used to BI tools and don't have an expert in house, the terminology can be difficult to understand at first.
    • Their support is not on hand to help you if you encounter any issues, at least not on all the plans or the basic plans. Real-time support service is an add-on, so you'll need to be patient if you require help or pay extra money.
    • More functionality for the tool is needed to compete with other heavyweights in the arena like Tableau, Qlik, and Microstrategy. Still lacks the robustness, functionality, and flexibility other competing products possess.
    Read full review

    Pricing Details

    Fliptop (Discontinued Product)

    Starting Price

    Editions & Modules

    Fliptop (Discontinued Product) editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Tableau CRM

      Starting Price

      $125 per month

      Editions & Modules

      Tableau CRM editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Usability

        LinkedIn

        No answers on this topic

        Salesforce

        Overall usability is absolutely worth the price. It help me to save tons of time working on raw data in Excel file. It also minimize the discrepancy in data format when there are multiple user inputting the data. Every data inputted in Salesforce is standardized, therefore it is very easy to keep track / generating performance report even though you are having more than 20 projects recorded in Salesforce Einstein Analytics.
        Read full review

        Support Rating

        LinkedIn

        No answers on this topic

        Salesforce

        I gave Salesforce Einstein Analytics tool a slightly above average rating of 6. Because its trailhead portal has extensive documentation and use cases around how to implement Salesforce tools and how to master their user interface. But it has limited video or human tutorials. Plus, there is not enough background on web analytics, statistical modeling, artificial intelligence or machine learning. So, a user may struggle when leveraging their dashboard or modeling features. Finally, support documents are focused on learning the tool but don't provide enough context on how to do custom implementation or troubleshoot data integration issues.
        Read full review

        Implementation Rating

        LinkedIn

        No answers on this topic

        Salesforce

        An implementation partner would certainly result in greater output in a more efficient amount of time. However, I have found implementation partners to be extremely expensive for the output received (at least working for a non-profit company they are frequently unaffordable). Internal implementation does help with usable output though since internal knowledge would better know the data architecture and business processes
        Read full review

        Alternatives Considered

        LinkedIn

        We pushed Fliptop through to preferred vendor because (at that time):
        • Fast set up time with zero cost
        • Public appexchange listing (passed salesforce security)
        • Demonstrated best understanding of our requirements
        Read full review

        Salesforce

        Tableau is the absolute top of the class when it comes to business intelligence, but it doesn't make sense for every business case. In our case, we needed a simple data visualization platform for our CRM platform and sales pipeline. Salesforce Analytics, while nowhere near as robust, did the job we needed it to do perfectly in a significantly more cost-effective manner.
        Read full review

        Return on Investment

        LinkedIn

        • Before fliptop around 50% of our MQLs were in lower quality accounts, that number has reduced to around 15%.
        • We have identified the key market segments that drove over 50% of our growth last year.
        • Real focus for the marketing teams and intel on where to focus key email and nurture campaigns.
        Read full review

        Salesforce

        • Salesforce Einstein Analytics helped lift roi of email marketing campaigns funded by our suppliers or category teams by improving their open and click rates
        • Salesforce Einstein Analytics helped reduce cart abandonments and improved conversion rates of our product campaigns.
        • Salesforce Einstein Analytics was not that effective in improving adoption of AI tools such as chatbot, voice assistant tool or mobile app. Because of lower sample data.
        Read full review

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