6 Ratings
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Score 8.4 out of 100
642 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Fliptop (Discontinued Product)

1. Be sure to specify and understand the impact on your model when looking at volume versus value factors. 2. Ask all your potential vendors about set-up costs and time.3. Understand, with any predictive model, how it will affect both marketing and sales - a predictive tool should bring the two closer together.4. Remember - its predictive, not all-knowing and brief/train your teams accordingly.
Mark Farnell | TrustRadius Reviewer

Tableau CRM (formerly Einstein Analytics)

If the person/ department does not have any knowledge in open source tools such as R, and Python. [Salesforce Einstein Analytics (formerly Wave Analytics)] could be a good option with no coding background required. However, if they have such human resource or can acquire these people, I would recommend open source tech and suggest not to use this tool.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

BI Standard Reporting

Fliptop (Discontinued Product)
Tableau CRM (formerly Einstein Analytics)
7.3
Pixel Perfect reports
Fliptop (Discontinued Product)
Tableau CRM (formerly Einstein Analytics)
7.5
Customizable dashboards
Fliptop (Discontinued Product)
Tableau CRM (formerly Einstein Analytics)
7.0
Report Formatting Templates
Fliptop (Discontinued Product)
Tableau CRM (formerly Einstein Analytics)
7.3

Ad-hoc Reporting

Fliptop (Discontinued Product)
Tableau CRM (formerly Einstein Analytics)
7.0
Drill-down analysis
Fliptop (Discontinued Product)
Tableau CRM (formerly Einstein Analytics)
6.9
Formatting capabilities
Fliptop (Discontinued Product)
Tableau CRM (formerly Einstein Analytics)
7.4
Integration with R or other statistical packages
Fliptop (Discontinued Product)
Tableau CRM (formerly Einstein Analytics)
5.9
Report sharing and collaboration
Fliptop (Discontinued Product)
Tableau CRM (formerly Einstein Analytics)
7.8

Report Output and Scheduling

Fliptop (Discontinued Product)
Tableau CRM (formerly Einstein Analytics)
7.3
Publish to Web
Fliptop (Discontinued Product)
Tableau CRM (formerly Einstein Analytics)
7.9
Publish to PDF
Fliptop (Discontinued Product)
Tableau CRM (formerly Einstein Analytics)
7.5
Report Versioning
Fliptop (Discontinued Product)
Tableau CRM (formerly Einstein Analytics)
7.3
Report Delivery Scheduling
Fliptop (Discontinued Product)
Tableau CRM (formerly Einstein Analytics)
7.1
Delivery to Remote Servers
Fliptop (Discontinued Product)
Tableau CRM (formerly Einstein Analytics)
6.8

Data Discovery and Visualization

Fliptop (Discontinued Product)
Tableau CRM (formerly Einstein Analytics)
7.2
Pre-built visualization formats (heatmaps, scatter plots etc.)
Fliptop (Discontinued Product)
Tableau CRM (formerly Einstein Analytics)
7.2
Location Analytics / Geographic Visualization
Fliptop (Discontinued Product)
Tableau CRM (formerly Einstein Analytics)
7.1
Predictive Analytics
Fliptop (Discontinued Product)
Tableau CRM (formerly Einstein Analytics)
7.2

Access Control and Security

Fliptop (Discontinued Product)
Tableau CRM (formerly Einstein Analytics)
7.8
Multi-User Support (named login)
Fliptop (Discontinued Product)
Tableau CRM (formerly Einstein Analytics)
8.0
Role-Based Security Model
Fliptop (Discontinued Product)
Tableau CRM (formerly Einstein Analytics)
8.0
Multiple Access Permission Levels (Create, Read, Delete)
Fliptop (Discontinued Product)
Tableau CRM (formerly Einstein Analytics)
6.9
Single Sign-On (SSO)
Fliptop (Discontinued Product)
Tableau CRM (formerly Einstein Analytics)
8.3

Mobile Capabilities

Fliptop (Discontinued Product)
Tableau CRM (formerly Einstein Analytics)
6.7
Responsive Design for Web Access
Fliptop (Discontinued Product)
Tableau CRM (formerly Einstein Analytics)
8.0
Dedicated iOS Application
Fliptop (Discontinued Product)
Tableau CRM (formerly Einstein Analytics)
5.9
Dedicated Android Application
Fliptop (Discontinued Product)
Tableau CRM (formerly Einstein Analytics)
5.9
Dashboard / Report / Visualization Interactivity on Mobile
Fliptop (Discontinued Product)
Tableau CRM (formerly Einstein Analytics)
7.1

Application Program Interfaces (APIs) / Embedding

Fliptop (Discontinued Product)
Tableau CRM (formerly Einstein Analytics)
5.8
REST API
Fliptop (Discontinued Product)
Tableau CRM (formerly Einstein Analytics)
6.0
Javascript API
Fliptop (Discontinued Product)
Tableau CRM (formerly Einstein Analytics)
5.2
iFrames
Fliptop (Discontinued Product)
Tableau CRM (formerly Einstein Analytics)
5.2
Java API
Fliptop (Discontinued Product)
Tableau CRM (formerly Einstein Analytics)
5.2
Themeable User Interface (UI)
Fliptop (Discontinued Product)
Tableau CRM (formerly Einstein Analytics)
7.4
Customizable Platform (Open Source)
Fliptop (Discontinued Product)
Tableau CRM (formerly Einstein Analytics)
6.1

Pros

Fliptop (Discontinued Product)

  • Listening to customers - very responsive customer success team.
  • Working with customers to build the most predictable model.
  • Easy to set up and get useful reporting quickly.
Mark Farnell | TrustRadius Reviewer

Tableau CRM (formerly Einstein Analytics)

  • Interactive Dashboards, it [consists] of wide variety of charts
  • Data from different sources can be easily integrated with it
  • Security, it provides easy way to secure and share the information with the users
  • Support actions like opening hyperlink etc
  • Almost everything can be done from configuration
  • Data can easily be managed from dataflow.
Shefali Sethia | TrustRadius Reviewer

Cons

Fliptop (Discontinued Product)

  • A little more explanation of how different factors can affect the model in terms of the customer objectives - they've really listened here and have really focussed on the changes we needed to make.
  • Update specific fields/features e.g. multi-currency support (now done), non-confusing field names (being released), custom fiscal years for reporting (coming I believe)
Mark Farnell | TrustRadius Reviewer

Tableau CRM (formerly Einstein Analytics)

  • Implementation takes time and resources. It is a heavy lift to implement and at first, it can take a little bit of time to understand what you are looking at. But once it's implemented it's easy to get started.
  • Without any BI expertise or resources available to your organization, the implementation of this is difficult. If you aren't used to BI tools and don't have an expert in house, the terminology can be difficult to understand at first.
  • Their support is not on hand to help you if you encounter any issues, at least not on all the plans or the basic plans. Real-time support service is an add-on, so you'll need to be patient if you require help or pay extra money.
  • More functionality for the tool is needed to compete with other heavyweights in the arena like Tableau, Qlik, and Microstrategy. Still lacks the robustness, functionality, and flexibility other competing products possess.
Anonymous | TrustRadius Reviewer

Usability

Fliptop (Discontinued Product)

No score
No answers yet
No answers on this topic

Tableau CRM (formerly Einstein Analytics)

Tableau CRM (formerly Einstein Analytics) 7.4
Based on 5 answers
Overall usability is absolutely worth the price. It help me to save tons of time working on raw data in Excel file. It also minimize the discrepancy in data format when there are multiple user inputting the data. Every data inputted in Salesforce is standardized, therefore it is very easy to keep track / generating performance report even though you are having more than 20 projects recorded in Salesforce Einstein Analytics.
Tony Phan | TrustRadius Reviewer

Support Rating

Fliptop (Discontinued Product)

No score
No answers yet
No answers on this topic

Tableau CRM (formerly Einstein Analytics)

Tableau CRM (formerly Einstein Analytics) 7.8
Based on 5 answers
I gave Salesforce Einstein Analytics tool a slightly above average rating of 6. Because its trailhead portal has extensive documentation and use cases around how to implement Salesforce tools and how to master their user interface. But it has limited video or human tutorials. Plus, there is not enough background on web analytics, statistical modeling, artificial intelligence or machine learning. So, a user may struggle when leveraging their dashboard or modeling features. Finally, support documents are focused on learning the tool but don't provide enough context on how to do custom implementation or troubleshoot data integration issues.
Anonymous | TrustRadius Reviewer

Implementation Rating

Fliptop (Discontinued Product)

No score
No answers yet
No answers on this topic

Tableau CRM (formerly Einstein Analytics)

Tableau CRM (formerly Einstein Analytics) 6.0
Based on 2 answers
An implementation partner would certainly result in greater output in a more efficient amount of time. However, I have found implementation partners to be extremely expensive for the output received (at least working for a non-profit company they are frequently unaffordable). Internal implementation does help with usable output though since internal knowledge would better know the data architecture and business processes
Anonymous | TrustRadius Reviewer

Alternatives Considered

Fliptop (Discontinued Product)

We pushed Fliptop through to preferred vendor because (at that time):
  • Fast set up time with zero cost
  • Public appexchange listing (passed salesforce security)
  • Demonstrated best understanding of our requirements
Mark Farnell | TrustRadius Reviewer

Tableau CRM (formerly Einstein Analytics)

Tableau is the absolute top of the class when it comes to business intelligence, but it doesn't make sense for every business case. In our case, we needed a simple data visualization platform for our CRM platform and sales pipeline. Salesforce Analytics, while nowhere near as robust, did the job we needed it to do perfectly in a significantly more cost-effective manner.
Jeffrey Smith | TrustRadius Reviewer

Return on Investment

Fliptop (Discontinued Product)

  • Before fliptop around 50% of our MQLs were in lower quality accounts, that number has reduced to around 15%.
  • We have identified the key market segments that drove over 50% of our growth last year.
  • Real focus for the marketing teams and intel on where to focus key email and nurture campaigns.
Mark Farnell | TrustRadius Reviewer

Tableau CRM (formerly Einstein Analytics)

  • Salesforce Einstein Analytics helped lift roi of email marketing campaigns funded by our suppliers or category teams by improving their open and click rates
  • Salesforce Einstein Analytics helped reduce cart abandonments and improved conversion rates of our product campaigns.
  • Salesforce Einstein Analytics was not that effective in improving adoption of AI tools such as chatbot, voice assistant tool or mobile app. Because of lower sample data.
Anonymous | TrustRadius Reviewer

Pricing Details

Fliptop (Discontinued Product)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Tableau CRM (formerly Einstein Analytics)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Fliptop (Discontinued Product)
8.2
Tableau CRM (formerly Einstein Analytics)
7.5

Usability

Fliptop (Discontinued Product)
Tableau CRM (formerly Einstein Analytics)
7.4

Support Rating

Fliptop (Discontinued Product)
Tableau CRM (formerly Einstein Analytics)
7.8

Implementation Rating

Fliptop (Discontinued Product)
Tableau CRM (formerly Einstein Analytics)
6.0

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