Flowdock vs. Zoho Cliq

Flowdock is well suited for small teams and to environments that doesn't need too much reliability. I think it has some management problems that can make your life difficult if you have to manage a big amount of users. If you want just a tool communication with basic features (without using any integration or robust features) it can be suitable for you. You should try Flowdock using its free version for a small team and compare with others similar products. Flowdock delivers team chat and collaboration features, but is not necessarily the best product. Maybe some usability problems that disturb me won't be so relevant to you.

Incentivized

Zoho Cliq has allowed our office to be remote-worker friendly since onboarding. Teams are able to meet throughout the day with ease. Completing "@" messages allow for inter-office communication in a semi-public space (i.e. on our #Sales channel, a sales team member can "@" me to ask a question, and if I don't answer, a teammate can reply first). And having the audio/screen share capability allows "parking lot" conversations to not derail the chat. The only caveat really is your available screen real estate to manage multiple conversations at once. Honestly, as a product, it feels as potent as Slack or Discord (minus silly bots). I don't have a single complaint about the platform.

• Mobile app experience
• Software integrations
• Notifications

• Its interface is really simple to use so you don't need to spend a lot of time training your people to manage incoming contacts.
• The visitor tracking is excellent. It will provide a lot of very useful data for your team to see what works on your site and what doesn't.
• It integrates really well with other Zoho apps.
• Their support is excellent. We got useful, informative responses from them when we had to contact them.

Incentivized

• One thing a little bit annoying is that a lot of links to others Flowdock sections (preferences, external services, etc) will open a new window/tab. Each click may take you to a new window and you can get lost easily.
• There isn't a quick access list to members of your organization to start a private chat. I took a while to find how to do that. The interface and usability could be better.
• There isn't an app for Windows Phone.
• Sometimes you try to load some conversation and it doesn't show anything. It is not frequently but happens sometimes.

Incentivized

• Not missing functionality as such but would be useful to record audio chats
• Zoho not as widely adopted than other Chat clients like Hangouts/Skype

Incentivized

I go with the flow because I'm a newer employee and Flowdock works as advertised. If it were my decision to choose a team communciator for the organization, I'd recommend we go with Slack for its robust features and ever-changing/evolving software integrations. Slack is the outright innovator in the space and will continue to hold that role for some time.

Zoho Cliq has become an integral part of our daily business. Every single member of our team who has a job involving a computer has an active Zoho Cliq license and uses the tool continuously throughout the day. It cuts down on meetings and allows the team to feel very connected to one-another even though we are distributed geographically.

Incentivized

Ease of use! It's easy enough to open chat, start audio sessions, screen shares, or even sending files. The fact that individual "emojis" can be applied to normal chats is wonderful. Allows to "acknowledge" without lengthy back-and-forths. Automation via CRM turns Cliq into a productivity tool beyond communication. Simply put, I don't how you could improve the system (save for a few UI boosts). As it stands, it's a powerful tool that is easy to pick up and play with.

Any time that I have had an issue, and there haven't been many user support jumps right on and helps me right away.

Incentivized

Slack is a similar software.

Private chat or channels are well implemented in both softwares and both are also very easy to setup.

Besides of some usability problemas I think Flowdock is still better than Slack in this user experience and design.

The second point is the price. Flowdock is half price of Slack ($3/month). If you are a student or a non-profit organization, you are able to get some special license.

Incentivized

We selected Zoho because it was already a part of the Zoho toolset we were using. They offered a free trial which was a big help in our purchasing decision. Our team looked at one other alternative but we weren't satisfied with the pricing quote we got from them and the fact that we were already using other Zoho apps made our decision easier.

Incentivized

• Our company uses it by default.
• I enjoy the ability to communicate outside of text messages...keeps the conversation on in it's own bucket.

• Positive - Easier Comms with specific Clients. Encouraging more to use it to engage with me
• Negative - Yet another comms channel to manage would like to have less. But see previous positive
• Positive - Came as part of my Zoho One subscription so low cost
• Has a wealth of options still to investigate as part of Cliq

Incentivized